Runway Arvostelua 

waste of space,
did not get my signup credits.
first timer on there but "my network" could have been fraudulent on there systems.

been living here since it was build.???
goodjob guys.
dont go here.

biggest waste of time and money i generally dont leave reviews unless theyre warranted, but this site is so ridiculously bad, it adds random things to your prompt, a simple edit can take hours and lots of your credits. do not use if you want something that works and doesnt steal all your credits.

Absolutely shocking customer service and further more products for AI generation. I signed up to monthly and two short clips consumed my entire usage, furthermore the clips that were produced were so far off the mark and unusable.

I contacted support for a refund and they rejected.

DO NOT USE THIS COMPANY.

Very disappointing experience with Runway

I paid $15 because I wanted to create one professional 60-second AI video. I entered the project with a clear concept and was willing to learn how to use the platform.

Instead, I found myself dealing with a credit system that I did not find clear enough before purchasing. Credits were consumed during the creation process, including an unsuccessful generation, and I eventually reached the point where I did not have enough credits to complete the video I originally came to create.

What frustrated me most was not simply losing $15. It was spending my time learning the platform, developing the concept, preparing the scenes and references, and still walking away without a finished project.

When a paying customer is experimenting with generative AI, failed or unusable

Here's the deal: when the AI generator finally gets it right, the product produced is very solid. The problem is getting to that point. Specifically, I am doing a treatment for a realistic film script and gave very explicit orders. In one case, a background character that had been generated kept turning toward a wall then then disappeared--like Caspar the Friendly Ghost--into the wall. After repeated commands to stop the character from disappearing into the wall like a ghost and several promised "corrected" versions--all of which I had to pay for--I ultimately had to order the character removed because nothing was corrected and it was clear that the generator would not deliver the requested corrections. In another scene set in Vietnam, a character was carrying a radio, which would have been historically inaccurate. I instructed the AI generator FIVE effing times to get rid of the radio, was assured each time that the radio would be removed and, you guessed it, the radio remained. When I attempted to lodge a complaint (which was answered by a bot, not a real person), I was told that because something was generated--although NOT what I asked for--I still had to pay for the errors made by the generator. I likened it to going into a restaurant and ordering a hamburger and being brought a fish sandwich on five consecutive occasions and being charged for all the fish sandwiches because "something was produced." When the Runway AI goes rogue or doesn't follow instructions, you still have to pay for mistakes that aren't your own. When I requested reimbursement for the AI generator's mistakes, I was shut down. Basically, they take zero accountability for mistakes that THEY make. Not very good--or human--customer service.

Horrific. Generates videos which differ drastically from the images and briefings you send them. Feels like it’s done on purpose to make users use up more credits to correct the endless mistakes. It’s practically a scam, stay away from it

I spent around 100 dollars and I got no videos to use. Tried twice to contact the customer service to get a refund the same day and I got no response. Avoid!!!

Straight garbage, and terrible customer service.

I’m extremely disappointed with my experience using Runway.

I purchased the Pro plan, and almost all of my credits were spent trying to create a single short 15-second advertising video. Despite all of that, I never received one properly finished and usable result.

I provided clear reference materials showing exactly which details needed to appear in the video, but important elements were constantly missing, changed, or generated incorrectly.

At one point, the assistant told me to continue working in Create Studio, which apparently is not even available in the mobile version. After another revision made by the agent, the music was changed for no clear reason.

The logo quality in the advertising video was especially disappointing. It looked almost like something from an old 16-bit game, which is completely unacceptable for a promotional video.

Later, another animated version of the logo was generated. Visually, it actually looked much better, but the text contained spelling mistakes, making it unusable as well.

The biggest problem is that credits keep being consumed while you are essentially trying to fix problems created by the system itself. By the time most of my Pro credits were gone, I still did not have a finished 15-second video that I could actually use.

I do believe Runway has a lot of potential. The technology is impressive when it works, but in its current state it still feels too inconsistent, unfinished, and expensive compared with the results you actually get.

Maybe this was just my individual experience, but after spending almost an entire Pro credit allowance on one very short video and still not reaching a usable result, I personally cannot say that the service is worth the price right now.

Stay Away. Such a scam.
Cost $18 to generate a clip with poor quality, clothing changes per clip, characters age, appearance and sizes change per clip. No refunds on bad video generations. Your just expected to pay the $18 again. And it still messed up

I really like Runway’s visual quality and the presenter it generated for my project. The image consistency and overall look were impressive.

However, my experience with speech generation was very frustrating and expensive. I repeatedly received incorrect pronunciation in both English and Spanish, including basic words being mispronounced, incorrect subtitles, spelling mistakes, and repeated text. I had to regenerate several clips to correct errors that were introduced by the system itself, and each correction consumed additional credits.

In one afternoon, I spent close to $200 in credits and still did not have a finished video.

I contacted support because many of the problems were clearly generation errors rather than mistakes in my prompt. I asked whether some of the credits could be refunded or restored so I could continue using the platform. Unfortunately, the response was that credits are generally consumed once a generation completes, even if the result contains pronunciation, spelling, or subtitle errors.

I understand that generative AI is not perfect, but for educational content, pronunciation and text accuracy are critical. I believe Runway should offer a better correction or refund system when the platform itself generates obvious mistakes. Users should not have to pay the full generation cost again just to correct a word that was mispronounced or misspelled by the system.

I would have been much more willing to continue using Runway if there were a fair way to receive partial credit reimbursement for defective generations.

The visual generation is excellent, but the current correction and refund policy can make the platform extremely expensive to use in practice. I hope Runway improves this because I would genuinely like to continue using the platform.

should be renamed to ripoff ai. It lures with amazing results when you try first, The moment you get some good amount of credits its keeps messing up all over the place so you need to redo the things over and over again, of course the agent is " terribly sorry and understands my frustration" but of course cant give credits back on all the terrible outcomes. Runway should be classified as loot box gambling, It is absolutely frustrating honestly and purposely build upon wasting all your invested money so you need to buy and spent even more, over and over again! after subscribing the first creations were amazing, but the second I bought more credits as I planed to extend my use on the already created footage............what a huge scam... ignoring prompts completely, EVEN if you provide a full video telling it to recreate the exact thing it comes up with absolute unusable BS.

Bloody useless. This software is created for one purpose only, and it is not creating a visually stunning video, it was created to rip people off. Result created was deliberately incorrect, even though the prompt specifically said otherwise. And they charge again and again for correction. AVOID AT ALL COST!

My advice to you is to RUN AS FAR AWAY AS POSSIBLE! If you've mistakenly signed up like I did, cancel straight away and count your loss.

This is my whole experience in a nutshell... “Here's one of the world's fanciest generative-video systems. You may upload a whopping 50 MB video file. Please enjoy your default QuickTime movie. Your download will arrive by stagecoach.”😂

Il vous invite à essayer son service de création de vidéo et pour vous inciter à rester sur son site il vous donne 750 crédits. J'ai tenté par tous les moyens possibles avec l'aide de son propre agent de créer une p'tite vidéo de 5 sec avec ces crédits (qui en coûtait 60) et croyez-le ou non, nous n'avons JAMAIS réussi ...malgré 50 minutes de tentatives acharnées. Il y a toujours ce note qui dit : UPGRADE et ce peut importe toutes les options disponibles pour créer ce fameux clip vidéo vous trouverez toujours CETTE AVERTISSEMENT : si tu veux voir ton clip alors : UPGRADE. Encore une belle attrape d'une entreprise qui effrontément MANIPULE ses clients potentiels en leur faisant miroiter des choses quasi impossible à atteindre. C'est un peu comme la machine à sous des casinos... Ce qu'on veut c'est seulement ton argent et je dirais même qu'au casino, même si les chances sont minces, tu peux peut-être obtenir quelque chose pour tes efforts mais chez RunWay ce n'est même pas le cas car même leur agent doit déclarer forfait parce qu'il ne sait même plus quoi faire pour vous faire profiter de ces crédits GRATUITS. Gardez vos distances de cette entreprise... Elle donne tous les indices d'un attrape-nigaud ! Alors imaginez son "service aux clients... !"

Charged monthly for 10 months for a subscription I never agreed to and never used: noone of my emails is even recognised after trying to log in, thinking I may have used a free trial sometime.
I only caught it when I checked my statements. I've been chasing a refund of around £140 for almost a month and had zero response.
The bank has stepped in blocking the direct debit I never ever set, or sign in for. It is a legal scam with many followers on IG.

Signed up for a plan and was not satisfied with what they offer. Charging too much credits for just a shot of a video. Asked on the same day for a refund and they said that is not possible and this is not how they operate. Yeah, you operate exactly like scammers. Awful experience. Never buy anything there

Dubious. They've gotten some GEO so Chat recommends them because SOMEWHERE it says it's $15 a month. Good luck finding that. They change their prices when you input a prompt. The only options are the $35 a month and the over $300 a year. I'm trying Flow, but It's likely only the beginning of my video generation journey. I just thought you should know my experience.

The video generation did not follow the prompt I provided. It ignored several of the specific instructions I wrote, and the final result was completely different from what I requested.

Because of this failed generation, I lost approximately $10 worth of credits. There is no option to regenerate the video without paying again, and I also cannot request a refund for the credits that were wasted because the system failed to follow my prompt.