Ruffwear Arvostelua 

The quality of the harnesses and equipment is top notch. They’re quite expensive - but if there was ever an example of “you get what you pay for” this is it.

Customer service is very good. From the speed of replies to email to their friendly interactions on the telephone.

Their representative called “Megan” was particularly good and a credit to the company.

Great products that last, easy to order, quick delivery and friendly customer service when I asked for advice on finding the right boots for my dog.

I wish I'd read these reviews before purchasing a harness. I have been waiting 4 weeks now for a refund for a harness I returned in its original packing. It was a great harness & only just on the edge of being too tight for my greyhound. A deep chested breed so I thought it was best to go up a size. The harness & packaging was immaculate. I returned it tracked, so I know that they've had it. I ordered the next size up (£86) the harness is good, strong & does the job. But I am still owed £86 for the 1st harness with empty promises of getting back to me! I would definitely NOT order anything again from this company. Shameful.

Our Ruffwear Float Jacket was put to the test when our Pug went over the roof of our boat into the fast flowing river Thames this week. The jacket kept his head fully above water and allowed him to swim back to us. Worth every penny.

I have to start by saying I don’t work for Ruffwear and have never been sent anything free in exchange for a review.

I’ve used Ruffwear products for our dogs for over 15 years. Yes they are very expensive but their do have a fair usage lifetime guarantee and about five years ago I used this to have two webmaster harnesses and two roamer leashes replaced as they had issues with their longevity. On this occasion Ruffwear were brilliant to deal with and that has made us determined to continue buying from them despite the cost.

In the last couple of years we’ve used their cooling coats with our lurchers and they have made an enormous difference over a couple of very hot summers. Sadly we lost both of our dogs within the last 6 months and when we got two new rescues I bought the new Ruffwear cooling harnesses. We did a couple of long walks and topped the harnesses up with water three times and the next day our lurcher was crying when I put him in the car. I found two big sores under his armpits where the wet harnesses had rubbed horribly. The whippet had a sore but nowhere near as sore as our lurcher. I rang Ruffwear and they advised me to send a lengthy email with details and photos to their warranty team. I did this and had a prompt response asking for a couple more photos of the harness and how it fitted. They then referred it to their US team as they were a bit baffled, and the outcome was that they believe very short haired dogs may be prone to rubbing, and offered to provide a different style of cooling coat for both our dogs free of charge.

Ruffwear didn’t need to do this, but this is the reason why we continue using the company and recommend it to others. They really do care about their canine customers and their human owners.

I bought a harness for my Boston Terrier, which was very expensive but I though I might be getting a quality product. Basically the harness is very simple with very little material used so hardly worth £45!!
When it arrived, I couldn't get it to fit. The front straps would not adjust tightly enough, even though the company agreed I had ordered the correct size. After a few email exchanges where they refused to believe that I had correctly adjusted the harness, they finally agreed that it was unsuitable for me dog and that there was no suitable alternative. Ok, no problem, I'll return it. But no! Despite accepting that it was unsuitable they refused to refund the money because the dog had worn out outside!! Yes, once to test it out and on a dry day where it had no wear and tear at all. They are actually breaking uk law by not refunding. Luckily I had bought the harness from Amazon and they refunded me immediately.
Yet another greedy company who puts profit before customer satisfaction.

I bought a harness, collar, lead and double end lead last summer. The front harness attachment has frayed to the point that I feel that I can’t use the harness safely any more. I have emailed the company 4 times and not received a reply other than the automated reply. I am so disappointed, as they are not cheap items and have now had to purchase a new harness from a different company.

Awful experience. Refused to refund a harness tried on a Labrador once - returning as too big. The email I received was so rude; ‘the item was covered in dog hair’… a Labrador!!! I brushed a few stray hairs off it before repackaging. Appalling, shamelessly trying to take my money, they will no doubt resell the harness in perfect condition!

My dog owns the day backpack, ruffwear collar and ruffwear cooling neck band. Impeccable products, tough, pretty and practical with a good fit.
Very efficient customer service - full contact right the way through delivery.

I ordered boots for a long trek based on reviews. one pair needs e hanging and I was surprised with the customer service I received - i contacted ruff wear via their web form and got zero response. i called twice and there was nobody to answer the phones as i got the message saying the offices are closed even though it was after 9 am. I called again and was told a reference nupmber and address. i asked them to explain an exchange process as i need to exchange. nothing was explained - Instead I was told to return the boots at my cost and then order new ones again and pay postage again!! With he the prices I am paying I would
expect the customer service people to be available at the hours they say they are and to be able to exchange product easily without ruffwear making even more money by me paying postage three times in effect - one on original order, one for return, one for reorder since they do not do exchanges. extremely disappointed

My dog harness is very strong, easy to put on/take off, and look great. I think Ruffwear products and customer services are first class...and that's not something I've found very often. I can highly recommend them.

Delighted with service and products
Thank you