Explained everything very clearly, empathetic and offered some great help/links. Friendly and even the scripted must-do part was concise. Top marks for efficiency, politeness and accuracy. Highly reco... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I spoke to Alison at Royal London about several queries on my pension scheme. She couldn’t have been more patient and explained carefully the answers to all of my questions. Nothing was too much trou... Näytä lisää
We spoke to Kate Ertuk. She was very helpful, lovely to speak with, explained what we wanted to know clearly , made us feel comfortable and not foolish asking lots of questions.
Took a while to get through with the usual long winded menu system and a short wait on hold but when I got through to Gayle she was very efficient, friendly and thorough and dealt with my issue with n... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Royal London is the UK’s largest customer owned life, pensions, and investment company. With over 160 years of heritage and no external shareholders, we’re able to take a long term view, focusing on supporting better outcomes for our customers. Royal London works for you.
Yhteystiedot
80 Fenchurch Street, EC3M 4BY, London, Yhdistynyt kuningaskunta
- royallondon.com
4,7
Erinomainen
7 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service
Fast response time. Great customer service from all concerned. Iain was welcoming, polite, informative and patient.
2. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so happy to hear that you experienced fast response times and great customer service. It is wonderful to know that our team member was welcoming, polite, informative, and patient throughout your interaction. Thank you for taking the time to share your positive feedback!
Efficient and competent
Mr Iain Bather quickly understood my request and dealt with it competently and efficiently and in record time.
2. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member quickly understood your request and handled it with great competence and efficiency in record time. Thank you for sharing your positive feedback!
Great customer service from Liam who…
Great customer service from Liam who was very professional and made this transaction extremely easy.
2. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member provided such professional customer service and made the entire process incredibly straightforward for you. Thank you for sharing your wonderful experience with us!
Alison made the process very easy
2. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We are happy to hear that our team made everything so simple and smooth for you. Thank you for this feedback.
Confirmation of activity last week.
Alison confirmed my email and phone number change, along with a withdrawal I made last week, none of which I could find online. All subsequently confirmed following the telephone conversation, along with an online withdrawal link.
2. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We are glad you enjoyed your experience and appreciate you taking the time to share this feedback. It is wonderful to hear that our team member was able to successfully assist you with updating your contact details and resolving the visibility of your recent transaction. We always aim to provide clear communication and helpful solutions during our phone conversations, and we are pleased that the follow-up link provided the clarity you needed. Thank you for your support.
Rhonda Davies was very helpfull and…
Rhonda Davies was very helpfull and gave me excelent customer service.
2. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was incredibly supportive and provided you with outstanding care. Thank you so much for taking the time to share your positive experience!
Great efficient
Great efficient, polite friendly service.
2. marraskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We appreciate your feedback! We are so glad to hear that you found our team to be quick, courteous, and welcoming during your experience.
Good service Greta who dealt with my query was…
Greta who dealt with my query was excellent. She listened and did her level best to assist me over the phone. I found her to be very friendly and polite and extremely helpful. Thank you Greta you are a star. 👏🏻👏🏻👏🏻
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We are absolutely delighted to hear that our team member provided such excellent assistance over the phone. Thank you for highlighting her friendly, polite, and helpful nature, as well as her dedicated efforts to support you.
Very efficient and quick service by…
Very efficient and quick service by Amelia Anderson in Customer Services.
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member provided you with such prompt and effective support. Thank you so much for taking the time to share your positive feedback!
What a pleasure it was to speak to a…
What a pleasure it was to speak to a kind, friendly bubbly voice on the end of the phone.
Jack at Royal London was so caring, couldnt do enough to help me with my request. We need more people like Jack, what an asset he is for Royal London.
Thank you Jack for all your help.
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We are absolutely delighted to hear about your wonderful experience and that our team member provided such warm, caring, and helpful support. It is incredibly rewarding to know that their friendly attitude made such a positive impression on you. Thank you so much for taking the time to share this lovely feedback with us.
A real human customer experience.
I wanted to take this time to recognise one of your customer support agents, a Mr Paul McNulty. Paul was so helpful in supporting my query, but he went one step further and we had an engaging conversation while he helped me complete the online form. I have to say I have not had such a rewarding and valuable support conversation like this for many years. It made my day and I would like to thank him for his time. A real asset to your company.
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We are absolutely delighted to hear about your wonderful experience and the exceptional support you received. It is fantastic to know that our team member was able to guide you through the process so efficiently while making the conversation so engaging and memorable. Thank you so much for taking the time to share such kind and encouraging feedback.
Always very efficient and informative…
Always very efficient and informative help. Always quick response too
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We are delighted to hear that you consistently receive prompt, knowledgeable assistance and swift replies from our team. Thank you so much for sharing your wonderful feedback!
What can I say
What can I say, Greta was absolutely brilliant helping me today with my enquiries. If only all could be as nice as her.
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member was absolutely brilliant and incredibly kind while assisting you with your enquiries today. We truly appreciate you taking the time to share your wonderful feedback!
Very informative and polite..Gave me…
Very informative and polite..Gave me the right information I needed..😊
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so happy to hear that you found our team polite and informative, and that you received the exact details you needed. Thank you for sharing your wonderful feedback!
Great customer service from Rhonda…
Great customer service from Rhonda today. Very friendly and down to earth.
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so happy to hear that our team member provided great customer service and was incredibly friendly and down to earth. Thank you for sharing your wonderful feedback!
Very helpful lady on the phone
Very helpful lady on the phone, then rapid turnaround after I completed the simple online form.
30. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so glad to hear that our team member was helpful over the phone and that you experienced a quick turnaround after completing our straightforward online form. Thank you for sharing your positive feedback!
Rhonda Davis was extremely helpful and…
Rhonda Davis was extremely helpful and professional person to deal with throughout. She made me feel at ease and confident in the process we were dealing with, she could not of been more helpful
23. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We are delighted to hear that our team member was extremely helpful and professional throughout your interaction. It is wonderful to know that she made you feel comfortable, confident, and completely at ease with the process.
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so glad to hear that our team member was friendly and knowledgeable. Thank you for sharing your positive experience with us!
Very helpful and explained everything I…
Very helpful and explained everything I needed to know
29. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We're so pleased to hear that our team was very helpful and made sure you had all the information you needed. Thank you for taking the time to share your positive feedback!
Outstanding service
I needed help in understanding my tax code and some tax implications regarding withdrawals from my account.
HMRC were impossible to contact so I rang Royal London. The professional service I received from Alison was excellent, knowledgeable and helped me understand the issue I was having. I now have the information I need to help me make future decisions.
Great service, short waiting time and great support.
Thank you Alison!
29. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Royal London Mutual Insurance Society Limited
We are glad you enjoyed your experience with our team. It is wonderful to hear that we could provide the clear guidance and support you needed regarding your account queries and tax code questions, especially after you faced difficulties reaching other departments. We are happy to hear that our representative was able to help you understand your options so you can confidently make decisions for your future. Thank you for sharing your positive feedback about our short wait times and professional service.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.