Rothera Bray Solicitors Arvostelua 

*** BEWARE! ATTROCIOUS CONVEYANCER SERVICES*** The sheer incompetence of this firm is staggering and beyond belief. I was never informed by my solicitor the house I was buying was subject to a grant of probate. She casually dropped it two months into the sale process and still gave me the impression I could complete sale before the stamp duty deadline, when she knew it was very highly unlikely. I was a FTB and thought it was the agent’s fault for not letting me know. And the solicitor let me run with that belief, when she knew fully well she had cocked up massively. I will not entrust them with my dog’s state of affairs and is warning potential homebuyers against this firm. Until this date, I am yet to receive an apology.

We engaged Rotheras Kayes Walk in early 2020 regarding a sensitive family matter, and wow are we glad we did.
Our solicitor was Rebecca Lister, and from our first meeting she was amazing, she was clear that our matter was going to take time the costs ect but we had got a case. The professionalism and dedication were clear to see.
At the various hearings we alway's felt reassured and part of a team, and in the times where thing's got very stressful she was alway's on hand with a calming manner. We were devastated though really excited for her when she had to go on maternity leave just before our final hearing, and really anxious that her leaving would inpact our case because she had got to know us and us her, again she was so reasureing.
Jump forward, we then had the pleasure of Rebecca Emeleus taking over our case, again a truly remarkable lady, she contacted us and introduced herself and it was very clear that she had read through our case thoroughly and new all the details, again leaving us less anxious, she was alway's on the end of the phone or email if we needed her, she understood our anxieties and fears and we alway's felt looked after and supported.
We would 100% recommend anybody who needs help and legal representation to go to these guys, from the day to day work, court hearings recommeding our barrister ect they are ammazing.
We owe them so much and after 2 long stressful year's we are now at peace and have a very happy contented home.

If anyone in your chain is using these then be prepared for a long wait. Slow and unresponsive doesn’t cover it. Ignored numerous calls and emails from both our solicitors and even their own client (our buyer used them). Went on holiday for two weeks and just left the file without any cover. Ridiculous amount of hole-picking when transferring money during the recent issues at PPL, which despite banks and numerous other companies having no issue at all, messed about asking for PI coverage and making ‘test’ transactions (PPL is a CLC regulated firm, not SRA so doesn’t have to have its own PI, this was an issue only resolved by work from us and the buyer, I think we’d still be waiting if left up to Rotheras). Not even sure they know what they’re doing and it seems they charge a premium price.

I was very reluctant to write this review as I believe everyone deserves a second chance after making mistakes. But the sheer amount of frustration and unresponsiveness I received in dealing with Rotheras leads me to say that unless I had to I would never work with them again. Ever.

To be clear, when they did respond it was very polite and professional. But considering they were supposedly doing a job I was paying for - I had to chase and chase and chase and chase. Emails were not replied to, phone calls not returned, weeks went by with the response 'I'll get to it" and eventually I had to complain to the head of the firm. Again, she was very helpful and polite.

But - I understand that people have huge workloads - so you hire someone else to help them get through it if it is unreasonable for them to do it all.

At one point, the gentleman I was working with just went on holiday for two weeks - didn't hand my job to anyone else - and as a result my buyer started threatening to pull out.

To be clear, no-one was ever rude and the work done was fine. But I felt completelyunvalued as a client, and the only people I have had to chase harder than this were a third-world South American government department.

I feel stressed just writing about this. Possibly the rest of their services are superb but buyer beware. I feel I have a personal responsibility to try and help someone else NOT go through what I did.