Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Helpful staff member checked I had ordered the correct quantity as on the face of the order it could have been wrong on my part. Speedy delivery and a good product, although the previous tiles I bou... Näytä lisää
Yritys on vastannut
This is the second time I have used plum grids for containg slate. Task 1 parking space. Very satisfied either way end result. Task 2 a disguised pathway within a lager slate area to provide secur... Näytä lisää
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This is an unknown supplier and I was sceptical at first. The direct delivery took a bit longer, but Lorraine in customer services was an absolute star and did exactly what she said she would. I'm v... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Roofin Online Store
Yrityksen kirjoittama
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Yhteystiedot
Unit 3,York Avenue, , BB4 4HX, Haslingden, Yhdistynyt kuningaskunta
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Easy to order and reliable
This is the second time we have used Roofin online store. They are very easy to order from and the delivery was good.
27. huhtikuuta 2026
Perfect thank you 🙂
29. huhtikuuta 2026
⭐️⭐️⭐️⭐️☆ delivery charge felt excessive
📦 Product: Pack of 10 x SITEWORX White Foam Expansion Joint Strip
💷 Price: Great value for money
✅ Quality: Exactly as described
🚚 Delivery: Average speed
⚠️ Downside: £18 delivery charge felt excessive for such a lightweight foam product
I purchased a pack of 10 SITEWORX white foam expansion joint strips. The product itself was exactly as described and very good value for money. Delivery time was about average.
The only downside was the delivery charge — £18 felt excessive given how lightweight the foam is. I needed the item for a job so went ahead regardless, but more reasonable or free delivery would have made this a 5/5 experience.
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Great overall experience
Great website, easy to order, delivery on time and everything as expected.
27. huhtikuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi James,
We appreciate the feedback! Our team works hard to make sure our ordering and delivery processes are as efficient as possible, so it’s wonderful to hear we met your expectations.
Kind Regards
Vanessa.
Company efficient and processed the…
Company efficient and processed the order well and gave advice which was supportive.
31. maaliskuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi Anthony,
Thank you so much for the feedback! We’re thrilled to hear that our team’s advice was helpful and that your order went smoothly.
We look forward to helping you again in the future.
Kind Regards
Vanessa.
Vastaus yritykseltä Roofin Online Store
Hi Janice,
Thanks for taking a moment to share your experience. Reviews like yours make a huge difference for a small family business like ours—we truly appreciate it.
Kind Regards
Vanessa.
Vastaus yritykseltä Roofin Online Store
Hi Karoline,
Thank you so much for the 5-star review! We’re thrilled to hear that you had a great experience with our team and that your order arrived quickly.
Kind Regards
Vanessa.
Vastaus yritykseltä Roofin Online Store
Hi Alex,
Thanks for the 5 star review! We know how important timing is, so we're happy to hear we met your expectations.
Kind Regards
Vanessa.
Great company delivers on time and…
Great company delivers on time and product was of good quality 👍🏼
27. maaliskuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi Ahmet,
Thank you for sharing your experience! We pride ourselves on timely delivery and high-quality standards, and we're glad to see we met your expectations.
Kind Regards
Vanessa.
Extremly helpful and very supportive…
Extremly helpful and very supportive service.
26. maaliskuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi Martin,
This is exactly what we love to hear! Our goal is always to make things as easy as possible for our customers and we believe great service is just as important as a great products.
Kind Regards
Vanessa.
Disappointing customer service after delivery issue.
Disappointing customer service.
We had a failed pallet delivery to our office, but the issue appears to have come from a miscommunication rather than any deliberate refusal to accept the goods. Our building reception said the driver suggested coming back another time and did not make clear that this would trigger a redelivery charge.
Despite that, we were charged £80 + VAT and the company took a completely rigid position throughout. The most frustrating part was not just the charge itself, but their refusal to acknowledge any mistake or show any goodwill.
We eventually paid because we needed the order delivered, but the overall experience left a very poor impression.
25. maaliskuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi Hank,
Thank you for your feedback.
We’re sorry to hear you were dissatisfied, but we’d like to clarify the circumstances for transparency.
This was a palletised delivery requiring an authorised person on site to accept the goods. The driver attended as scheduled, however the delivery could not be completed as no one from your company was available to receive it (as confirmed in your correspondence with reception). As the pallet was not handed over, this was recorded as a failed delivery by the haulage provider.
Prior to dispatch, we provided clear written communication outlining the delivery requirements, including the need for someone to be available to accept the goods, and that failed deliveries would result in re-delivery charges. A delivery window was also issued on the day to allow appropriate arrangements to be made.
While we note your comments regarding the driver, the delivery outcome and associated charges are determined by the haulage provider based on whether the goods are successfully handed over.
We’re pleased we were able to complete the delivery successfully following this.
Kind Regards
Vanessa.
Vastaus yritykseltä Roofin Online Store
Hi Steve,
Thank you for the 5-star review! We're thrilled to hear you're happy with the product, price, and our delivery service. We appreciate your business.
Kind Regards
Vanessa.
Delivered on time and unloaded onto…
Delivered on time and unloaded onto drive. Perfect. Nice quality tiles too.
2. helmikuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi Alan,
Perfect delivery and perfect quality—that’s exactly what we aim for. Thanks for sharing your experience.
Kind Regards
Vanessa.
Good web site staff contacted me if or…
Good web site staff contacted me if or not I wanted any extra to be shipped for same cost and delivered on time.
3. helmikuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi Keith,
Thanks for the feedback! We’re glad our team was able to reach out and help you maximise your order. It’s great to hear everything arrived on time.
Thanks for choosing us!
Kind Regards
Vanessa.
Absolutely perfect.
Absolutely perfect.
Helped me all the way when choosing roof tiles and were delivered 2 days later 🙂
30. tammikuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi Wayne,
Thank you so much for the 5-star review. We’re thrilled to hear that our team could help you find the perfect tiles and get them to you so quickly.
We appreciate your business.
Kind Regards
Vanessa.
Vastaus yritykseltä Roofin Online Store
Hi Gary,
Thank you for taking the time to leave us a 5 star review. It's great to hear you found our team helpful.
Kind Regards
Vanessa.
The product arrived a day earlier than…
The product arrived a day earlier than advised. The delivery driver was very accommodating.
19. tammikuuta 2026
Vastaus yritykseltä Roofin Online Store
Hi Terence,
Thank you so much for the 5-star review. We’re thrilled to hear your order arrived ahead of schedule and that our delivery driver provided such great service.
Kind Regards
Vanessa.
Vastaus yritykseltä Roofin Online Store
Hi Mr Perry,
That's fantastic to hear! We're thrilled you had a super quick and hassle-free experience with your delivery.
We appreciate you taking the time to share your positive feedback!
Kind Regards
Vanessa.
Vastaus yritykseltä Roofin Online Store
Hi Andrew,
That's wonderful to hear!
Thank you so much for taking the time to share your positive experience and for your strong recommendation. We truly appreciate your support!
Kind Regards
Vanessa.
Vastaus yritykseltä Roofin Online Store
Hi Jake,
Thank you for taking the time to leave us a great review. As a small family run business we appreciate your custom and feedback.
We do hope you will consider using us again for any future projects.
Kind Regards
Vanessa.
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