Very good after-service with -at the moment not for purchase findable -replacement for broken portafilter. In no time there came one.. now i can enjoy again my admirating espresso machine. Still love... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The plastic gears of my GrinderGC broke after 4 years of use. I contacted the customer service and they replied very quickly with instructions how to replace them and a link to get new gears mailed... Näytä lisää
You make my morning better, honestly. This year I purchased old R.O.K. presso machine on ebay and started learn brew espresso. since then I made good progress and now I decided to buy upgrade kit. Gos... Näytä lisää
Very disappointed with the customer service. I’ve had a smartshot for 18 months and it’s been great. But for about 10 days now the basket has been unwinding at speed and coffee exploding everywhere wh... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
ROK is a company developing coffee machines and tools, focused on helping good, decent coffee folk on their journey to Java Nirvana. Their main products include the Rok EspressoGC and the GrinderGC. Founded in 2002 under the original name "Presso", the company began by creating the original Presso Coffee Maker, launching in 2004. The Presso Coffee Maker soon gained traction after it was featured on the BBC and the television show "He's Got To Have It" in 2005. In 2013 the company was rebranded to its current name: ROK. Shortly thereafter their second project was released, the ROK Coffee Grinder. The company is focused on developing products that embody sustainability, reliability, and longevity.
Yhteystiedot
2 Scala Street , W1T 2HN, London, Yhdistynyt kuningaskunta
- info@rok.coffee
- rok.coffee
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 71 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great grinder with some improvement…
Great grinder with some improvement needed. The actually grinding feels really good especially coming from a handheld grinder that was hard to use when the weather is dry. ROK grinder is much easier to use. Seems to build up static which can be solved by following some guides to add a couple of drops of water into the container of coffee beans before grinding. I wish the plastic base felt as firm as the rest of the grinder. I feel like that will be the first part to break. The feet don't really stick to the counter so the grinder wants to slide sometimes. Parts of coffee beans tend to shoot out from time to time while grinding. Maybe some kind of cover that could be placed over would help.
This device is magic
Perhaps the best holiday gift I’ve ever purchased. We use this magical and convenient little apparatus every single day. Now we make espresso better than anything we can buy! We bring this thing everywhere we go, because we can’t survive a day without it. The ritual of making the espresso is part of the fun, and the final product is mindblowingly good.
Best of the best ❤️
Helpful customer service
I was initially sent the wrong product, but they corrected the mistake very quickly and kept me updated.
The ROK is a solid choice for coffee fans
The ROK is a good manual coffee maker that will reward you with a fine double shot once you figure out the grind and tamping pressure. It's not the quickest way to make a coffee, but not that complicated either. Only issue so far I would mention is that the bayonet ring has cracked within a week of usage, and while ordering a cheap replacement part is not terrible, the shipping costs more than the item itself.
Did not receive my ROK Grinder after…
Did not receive my ROK Grinder after nearly 2 months of waiting. After i asked for a delevery date i just got refunded the money and git told if i would like to order a replacement i'd have to wait because they are out of stock.
Had a problem with my grinder and they…
Had a problem with my grinder and they explained how to fix it.
Confused at first however after…
Confused at first however after watching a few demo videos I’m beyond impressed. A permanent part of our morning routine. Easy to clean and very durable. Each shot is the same consistent experience. Most critical piece of advice would be to purchase fresh quality beans to get the best experience.
-A Very Happy Customer.
What a great product
What a great product. Thoughtfully packed to make it a delight to open and discover.
My ROK GC Espresso machine…
I bought the ROK GC Espresso machine and after a few trials (and errors) can now make a truly amazing espresso shot. It sounds an expensive way to make coffee but trust me, it’s worth every penny. Looks good, performs excellent and is robust enough to survive a few knocks in a busy kitchen. Some reviews say it loses heat... just pre-heat the machine and your portafilter and that little issue is solved. It takes practice and a little patience but it’s well-worth a few dodgy brews before you figure out how to do it properly.
Customer Service A+ ROK Good espresso…
Customer Service A+ ROK Good espresso maker No Crema
for a hand held mechanical espresso maker the unit is well built, and produces good espresso, very well built machine. my only issue was how difficult it is to produce crema, if at all yo are able to as their videos show. Many different grind size, coffee beans were used to achieve what their videos show to no avail, if you are looking for a solid unit with fairly good espresso the ROK is that unit for you, but dont expect to produce crema. Great customer service though
ROK EspressoGC has a good built
ROK EspressoGC has a good built, beautiful design. But crema is can be better :(
I ordered the upgrade adoption kit for…It was easy to install, and I do feel like it creates a higher pressure chamber.
I ordered the upgrade adoption kit for my Presso Espresso. It was a seamless and easy endeavor. The shipping was quick and the product arrived within a week. It was easy to install, and I do feel like it creates a higher pressure chamber.
Quite hard work to get a decent cup
Quite hard work to get a decent cup With pre-heating and can also be a bit messy
The Rok Crema Plus and Dosing Funnel
Ordered the crema plus kit and the dosing funnel
First the crema plus kit:
I love drinking espresso but dont want to delve in things which take to make a barista level espresso. Just from average home espresso drinker point of view.
It performs its function very well which is producing crema on my espresso even with a coarser grind. 2nd thing for me is the option to use less coffee (< 16 grams)for a shot. With coffee beans I now use, 16 gr is way to strong for me. The crema plus gives me the option to use less coffee grind and therefore adjust the taste of my espresso without losing the characteristics of an espresso. Due to less coffee I use for me it is also economical. With the normal portafilter my espresso would have been too "weak" for lack of better words.
A minor letdown of the crema plus is the metal wire to keep the filter in place. In my opinion it is not strong enough to keep itself and the inner filter in place. The included disperser feels like plastic and because of frequent exposure to hot water I doubt its durability. Time will tell.
The dosing funnel:
It does fit on the original portafilter but not on the crema plus due to its uncurved edge/rim of the filter.
Overall the addition and benefits of the crema plus outweight the minor downside.I use the crema plus kit more often than the regular portafilter.
I had a problem with delivery and the…
I had a problem with delivery and the team sorted it promptley
Favorite product
Fantastic....absolutely fantastic
Fantastic....absolutely fantastic. This little device is easy to use, feels really sturdy and well built. Perfect for travel even. I bought this as a gift for my partner who is an absolute coffee nut. After, they had the first cup it was love. Straight out of the movies.
All seriousness, this is perfect with its easy to use operation and a quality bean. You can make a perfect 2-3 oz shot at home. I also like the fact that it has a 10 year warranty. Good luck finding any coffee device with a 10 year warranty. Highly worth the money not question.
Great piece of kit
Great piece of kit . Good quality . Excellent customer service . Definitely turns coffee making into an art .
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