RockMerch.com Arvostelua 

532
•
TrustScore 3/5 tähteä

3,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Don’t waste your money or time dealing with these clowns .. you will never get your package and then they refuse to refund your order stealing your money. Even after they claim all orders or insured... Näytä lisää

Saanut 5/5 tähteä

RockMerch.com has the designs that fans want , vivid color graphics on excellent quality T-shirts multiple graphics and logos available vast selection.. to top it off affordable price fast shipping... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Shirt is not true to size and the material is quite thin compared to other shirts I've purchased at the same price. I hate writing bad reviews but unfortunately this experience won't inspire me to... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Received the wrong product and customer service was a little slow getting back to me. However, they offered to let me keep the wrong product and either a refund or store credit. I was impressed by the... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Levykauppa

Tietoja yrityksestä RockMerch.com

Yrityksen kirjoittama

RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.

We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘

Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.

Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.

We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘


Yhteystiedot

3,2

Keskitasoinen

TrustScore 3/5 tähteä

532 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,2

Kaikki arvostelut

(532)

3 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Missing shirt

I ordered two shirts and when the packages arrived there was only one of the two. I contacted you guys 15 times explaining what happened and I have not yet to get a reply.

8. maaliskuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Hi Fallon,

We checked with the customer service team and the one item that was out of stock was refunded on March 8th and we had emailed you about that. Sorry for the inconvenience. We also reforwarded the emails that we had sent previously. Please check your junk/spam folders since it appears you are not receiving our emails.

Thanks!

RockMerch

Saanut 1/5 tähteä

Pls find a more reliable company

Just that the company told me they use one shipping provider but ended up using another one so I didn’t receive the final purchase sale in time for my event

4. maaliskuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Hi Jill,

We apologize for your experience! We appreciate that you are our customer and hope you give us another try!

RockMerch 🤘

Saanut 2/5 tähteä

order never shipped!

they said we sended email.
but there is no email in my spam or junk boxes the only mails came are for promotions.
and its still Unfulfilled since 17 april!
please tell me from there when will my order shipped?

30. huhtikuuta 2024
Oma-aloitteinen arvostelu
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Please email store@rockmerch.com for an update. We respond to all e-mail promptly. Thank you for being our customer!

RockMerch 🤘

Saanut 5/5 tähteä

I recommend

My shirts were shipped very fast and they arrived right on time I highly recommend!

23. huhtikuuta 2024
Oma-aloitteinen arvostelu
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Hi Jessica,

We sincerely appreciate your review! You made our day!

RockMerch 🤘

Saanut 2/5 tähteä

Slow delivery, slow response

This order went weeks before shipping and repeated emails to the company went unanswered until I threatened to cancel the order.
Once I did get a reply, I was told that the shirt I ordered was a "special order" and was identified as such in the listing. I checked and it was... way down in small print.
Yet, magically, a day after I got the response, the order shipped and I received it shortly after. Once received, the product was as advertised and I am satisfied, though I may not use this website again due to long delays and slow responses.

3. helmikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Hi Gary,

Thank you for the review!

Hope to see you again!

RockMerch

Saanut 5/5 tähteä

Received my custom Led Zeppelin…

Received my custom Led Zeppelin T-Shirts in proper size, type, as ordered in a timely manner.

3. helmikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Hi Mark,

Thank you so much for taking the time to review us!

It means the world to us!

RockMerch

Saanut 1/5 tähteä

Order never shipped

I made a purchase almost 2 weeks ago which my credit card has been charged and the order still has not shipped. I no longer need or want the merchandise and I’ve sent emails to cancel but have received no response. Communication is poor with email the only way to contact.

15. maaliskuuta 2024
Oma-aloitteinen arvostelu
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Thank you for your review. Sometimes responses go to junk or spam boxes. We reply to all emails within 24 hours. Can you please check.

RockMerch

Saanut 1/5 tähteä

I emailed over and over asking to…

I emailed over and over asking to change my order to a different size ,never received anything back but “order was shipped” after about 4 weeks .. extremely dissatisfied will never order anything again

4. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Thank you for your review! We appreciate the feedback!

RockMerch

Saanut 2/5 tähteä

Repeat customer but communication issues

Repeat customer, but I’ve sent at least 2 e-mails to customer service regarding reward points and haven’t received a response. I’ve received my merchandise in fine condition, but if I ever have a problem with it, I’d be worried about ever getting a response. Their CS seems nonexistent. I think there’s just bots packaging stuff in a distribution facility at this point.

21. helmikuuta 2024
Oma-aloitteinen arvostelu
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Thank you for being a return customer. Please email store@rockmerch.com with your question about rewards and we'll be happy to explain.

RockMerch 🤘

Saanut 5/5 tähteä

Quick shipment

Quick shipment, adequately packaged, and items were just as described.

9. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

We are so grateful for your review and thrilled that we could make you happy!

RockMerch 🤘

Saanut 4/5 tähteä

Three of the shirts seem to have run…

Three of the shirts seem to have run smaller than the fourth, would go up a size next time but overall good.

9. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Hi Brian,

Thank you for the review! We appreciate it!

RockMerch 🤘

Saanut 5/5 tähteä

Took a few weeks to receive the shirt, because it was a special order. But once I received I was extremely happy with it. Good quality product. I'll definitely order more t-shirts from them.

Good quality product. Customer service is very quick to respond back if you have any questions. I'll definitely be ordering more shirts from them.

8. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Hi Kelly,

Your review made our day!

We sincerely appreciate it!

RockMerch 🤘

Saanut 2/5 tähteä

shipping took waaaay too long.

I received the shirt which was high quality but it took over 6+ weeks for them to ship the item which is Ludacris. After a week and a half of it not shipping, I reached out to see what was going on, and they did not get back to me for another week. I legitimately thought I had been scammed. Then they told me it was a custom order shirt and would take 6+ weeks to ship. A t-shirt that is sold on the bands website shouldn't be a custom made order. If I had known it was going to take that long I would have paid the extra 10 bucks for the shirt from the bands official site instead and got it in a timely manner. The only reason this has two stars and not 1 is I did actually receive the item which honestly surprised me.

4. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Thank you for taking the time to review us! We appreciate it!

Sorry your order took so long.

RockMerch 🤘

Saanut 1/5 tähteä

MEGA late delivery

MEGA late delivery, I sent an email to complain about it and possibly return the item, never got a reply.

4. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Thank you for providing feedback. We appreciate it!

RockMerch 🤘

Saanut 1/5 tähteä

Poor communication…

I emailed and called twice to ask that my order be changed and the wrong item was still sent anyway. Super disappointed!

4. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Thank you for taking the time to review us. We appreciate it!

RockMerch 🤘

Saanut 1/5 tähteä

Poor communication, no return policy

I was under the impression that the shirts would arrive within a few days. When they didn’t, I tried contacting them to at first find out when I could expect the shirts. Nobody got back to me. Then since the shirts were gifts, I got them elsewhere so I no longer wanted them. They did not allow returns.

4. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Thank you for taking the time to review us. We appreciate it!

RockMerch 🤘

Saanut 1/5 tähteä

Very bad service

Very bad service, took a long time to ship and shipping was expensive I ordered something a week before Christmas and it didn’t come till late January

1. tammikuuta 2024
RockMerch.com-logo

Vastaus yritykseltä RockMerch.com

Thank you for your review. We appreciate all feedback.

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