Picked up my new MTB , great price for last year bike, lovely team, very helpful, checked the bike over again before I left the store , focus on friendly customer service, not always the case these da... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Great experience from start to finish dealing with RM Cycles being kept updated throughout the buying process. The bike arrived exactly as I would expected and ready to go with no issues. Would have n... Näytä lisää
Yritys on vastannut
Bought a new Giant Defy online from RM Cycles. Got a very good bike at a very good price. The bike came very well packaged in the Giant box and minimal amount of assembly was required. I had to c... Näytä lisää
Yritys on vastannut
I ordered my bike online but the payment failed a few times. I called RM Cycles and they were able to advise on where I was going wrong, it was a very minor difference in the address entered that was... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä RM Cycles
Yrityksen kirjoittama
Welcome to RM Cycles
Your Local Bike Shop Online
The independent, family-run cycle shop in Tenterden, Kent
Thanks for visiting RM Cycles! We’re a proudly family-owned and run independent bike shop, established in 2008 and based just outside Tenterden, Kent — one of England’s most charming market towns.
Cycling is in our DNA. Every member of our team is a cyclist or triathlete, so we truly understand the joy, challenges, and precision that come with finding the perfect bike. Whether you’re chasing podiums, exploring trails, or rediscovering the fun of two wheels, we’re here to help.
Our Philosophy
Come for the Price – Stay for the service
At RM Cycles, buying a bike isn’t a one-time transaction — it’s the start of a long-term relationship. From your first visit to every service that follows, we’re committed to giving you the smoothest, most reliable experience possible.
We want you to have total peace of mind knowing that your local bike shop understands your needs, knows your bike inside out, and genuinely cares about keeping you riding your best.
Shop with Confidence
Although we’re a traditional bricks-and-mortar store, most of our customers now find us online — and we aim to make that experience just as personal. Buying a new bike can be exciting but also daunting, which is why we encourage you to call or message us before purchasing. We’ll help you find exactly the right model, size, and setup for your goals and budget; Just as you would if you vistied your local bike shop!
We’re proud to stock some of the world’s most respected cycling brands, including Giant, Liv, Pinarello, Colnago, Santa Cruz, Trek, Cannondale and Frog Bikes. While we’re known for high-end road and mountain bikes, we welcome riders of all abilities and budgets — because everyone deserves expert advice and exceptional service. We want our customers to enjoy riding as much as we do!
Independent. Passionate. Trusted.
Unlike many UK bike retailers, RM Cycles is completely independent. That means our advice is always focused on what’s right for you — not on brand quotas or sales targets.
You can meet our owner and see a tour of the store here.
Workshop & Servicing
Our fully equipped workshop offers everything from quick tune-ups to full custom builds. Whether you’re maintaining your favourite bike or creating your dream ride, our experienced mechanics will ensure it performs beautifully.
Yhteystiedot
3A Leigh Green Industrial Estate, TN30 7DE, Tenterden, Yhdistynyt kuningaskunta
- 01580 765612
- sales@rmcycles.co.uk
- rmcycles.co.uk
4,8
Erinomainen
282 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Can't fault RM cycles.
Great price, fast despatch and fantastic delivery with accurate tracking with APC. After cancelling another bike from another shop aftet being messed around for days with TNT offering woeful tracking and not turning up on the days they did say they were coming, buying from RM cycles has been great. After despatch I changed the delivery day with APC then on that day got a two hour slot (unlike TNT) and literally tracked him to the door. Love the bike Can't ask for more.
7. lokakuuta 2025
Vastaus yritykseltä RM Cycles
Hi Simon, thanks for posting a review and such a positive one too! Sorry about your previous experience with the other retailer and of course we're delighted that your experience with us and APC was so much better. Ride safe!
Vastaus yritykseltä RM Cycles
Hi Nicholas, thanks for the reviews, they are the boxes we're trying to tick :-) Happy and safe riding!
Mike went above and beyond to assist…
Mike went above and beyond to assist with the perches of the mtb ..
25. syyskuuta 2025
Vastaus yritykseltä RM Cycles
Thanks for taking the time to post a review Stephen. Mike is a gem isn't he? but shhhhh, he'll start asking for a pay rise! :-)
Really good, honest company
Bike was delivered fast and everything was as described on their website.. Had a slight issue with the gears not being setup properly and a bent rotor but this was probably due to the courier regarding the rotor.. They reimbursed me promptly and gave a little extra for the inconvenience.. Highly recommend this company! Thanks again
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä RM Cycles
Thanks for posting the review Dean, much appreciated/ It's good to know our goodwill gesture was appreacited and we were pleased that we could offer you this . Ride Safe!
Very please with the service and made…
Very please with the service and made my grandson very happy thank you
3. heinäkuuta 2025
Vastaus yritykseltä RM Cycles
Hi Eric, thanks for taking the time to post a review, must have been lovely to see his face light up and great that you're encouraging future generations!
Vastaus yritykseltä RM Cycles
Hi Bob, thank you so much for taking the time to leave a review, enjoy your ride, stay safe!
Vastaus yritykseltä RM Cycles
Hi Anthony, thanks so much for taking the time o post a review and of course that it was a nice one! We do try
Vastaus yritykseltä RM Cycles
Hi Thanks so much for taking the time to leave us a review, much appreaciated
Buy with confidence
Buying a bike at distance/unseen is always a worry but RMC were swift in turning the order around and packing up securely. Received in a matter of days, just as expected from the clear information and pictures provided on the website. Where there were problems (only niggles, more the bike manufacturers fault than RMC's) they were quick to reply to my communication and rectify the issue. Their prices are very competitive and they know what they're doing, so buy with confidence!
2. elokuuta 2025
Vastaus yritykseltä RM Cycles
Hi Gary, what a lovely review. You really do identify one of the main barriers to online bike buying and we're pleased we were able to deliver what we are trying to acheive. We really believe that it's essentailly that we are a bike shop first ( and that we all ride) and online retailer second. So we are trying to make buying online as close to buying in a shop as possible. Thanks once again for taking the time to post a review
Good overall experience
Apart from the initial problem of mixed up addresses where the wrong bike was sent out to me, I am very happy with the experience. Helpful,friendly staff and great communication throughout sale.
11. elokuuta 2025
Vastaus yritykseltä RM Cycles
Hi Lee, thanks for posting a review and acknowleding that after the intial humnan error we were able to sort things out. It doesn't often happen but as you found out we do try hard to make things right! Thanks for your understanding and custom of course!
5 out of 5 great company
I phoned rm cycles just to check a couple of things about the bike and was
Given the answers I required
Orderd the bike was given tracking details and bike was delivered in days
Bike arrived very well packed intact best packaging I have ever seen ( the bike did not come in original box as was old model )5 out of 5 for this company
My new giant reign is awsome
19. syyskuuta 2025
Vastaus yritykseltä RM Cycles
Hi Dino, thanks for taking the time to write a review, we love the reign, quite a few of us have them and infact almost everyone is off to Bike Park Wales thie weekend. Ride Safe
Vastaus yritykseltä RM Cycles
Hi Ian, sorry our packer forgot to include the correct plug. If you had let us know as soon as the bike arrived we would have sent you the correct part. Hopefully the lock we sent you as a good will gesture will make up for the original omission? Enjoy your ride, and stay safe
MTB tyres
The service was really good, easy to make the purchase and no issues and got what I ordered
18. syyskuuta 2025
Vastaus yritykseltä RM Cycles
Thanks for leaving us a review Carol, much appreciated
Really Happy with my purchase
Really Happy with my purchase, found Them very helpful & fast delivery, would buy from them again.
12. syyskuuta 2025
Vastaus yritykseltä RM Cycles
Hi Nicole, glad you enjoyed our service and we really do hope to 'see ' you again soon
Vastaus yritykseltä RM Cycles
H Howard, your short and sweet review is what we aim to do! Nicely summed up, thank you
Simple
Simple, honest transaction, very helpful when called to discuss the purchase process
2. lokakuuta 2025
Vastaus yritykseltä RM Cycles
Hi, when peoeple find us online we are very happy if customers then ring us, it takes the guess work out of shopping online. thanks for the review
I ordered parts expecting it to be…
I ordered parts expecting it to be quality even though it was way cheaper than anywhere else an that's exactly what I got good quality parts..
1. syyskuuta 2025
Vastaus yritykseltä RM Cycles
Hi Phillip, if we have a USP it's probably our pricing, sometimes ( at least with us) things aren't too good to be true!
RM cycles always top notch 👌
Bought a few bikes and Parts from RM Cycles, always a great service and happy to go over and above to help with any issues. Even opened up early to resolve an issue we had with a Giant MTB we purchased there.
8. maaliskuuta 2025
Vastaus yritykseltä RM Cycles
Hi Zach, thanks for the review, we do value that we have a physical shop, staffed by people who all ride, we think this is really important even for online sales.
Great service and very quick response…
Great service and very quick response and delivery
25. elokuuta 2025
Vastaus yritykseltä RM Cycles
Thanks for the review Jason, it's nice to know we're acheiving what we are trying to deliver!
Vastaus yritykseltä RM Cycles
Thanks for posting the review Mark, much appreciated
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