RiRi Hair Extensions Arvostelua 

126
TrustScore 3.5/5 tähteä

3,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Delivery is very quickly. The hair extensions i got are phenomenal, they feel so silky and look like real healthy hair. I have purchased these ones three times now as they are 100% the best i have eve... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was uns... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Initially my messages on Instagram were quickly responded to get a colour match. I placed an order and the colour suggested didn’t match at all so I returned 3 items. The refund was processed but was... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I will never be ordering from RIRI hair extensions ever again!!! I orderd over 3 weeks ago was meant to come within 3-17 working buisness days They took 70$ from me and Dident give me my hairpiece I... Näytä lisää

Yrityksen tiedot

  1. Hiustenpidennykset

Yrityksen kirjoittama

We're RiRi Hair Extensions; The brand taking over your hairdrobe for next level hair goals. We believe hair goals should be accessible to all, whatever your budget. Our Girl Gang Mission is to provide the ultimate quality in hair transformation at affordable prices. We got you girls, instant insta worthy hair goals without breaking the bank. RiRi's is more than just a brand, founded by RiRi herself by spotting a gap in the market for quality, easy and affordable clip in hair extensions to boost self confidence , promote individual beauty and to create a girl gang that can trust in RiRi's to achieve on trend, celebrity inspired hair for less. Conquering the retail stores, RiRi's is now also known for it's thriving salon in Lakeside Shopping Centre Essex and developing the highest quality human hair pieces and wigs which are changing peoples lives. Stay Tuned for whats next ...


Yhteystiedot

3,5

Keskitasoinen

TrustScore 3.5/5 tähteä

126 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,5

Kaikki arvostelut

(126)

34 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Amazing

Delivery is very quickly. The hair extensions i got are phenomenal, they feel so silky and look like real healthy hair. I have purchased these ones three times now as they are 100% the best i have ever tried Thanm you

9. heinäkuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Ava,

Thanks for taking the time to leave us your feedback.

We're so pleased you're happy with the quality of your extensions and love that you've got RiRi's multiple times!

We hope you continue to use us for your extensions in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

Really good quality hair and looks real…

Really good quality hair and looks real when worn!! I have three hair extensions and two ponytails now!! Obsessed 😍😍😍

23. kesäkuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Lemona,

We're so glad to hear you love your extensions! We're sure you look fab in all the pieces in your collection!

We hope you continue to use us for your extensions in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

Best affordable hair extensions!

I’ve recently discovered riri hair extensions and I’m glad I did as they are amazing. I spoke to a lady through the messaging service on TikTok shop and she helped me with my colour match as I was unsure what colour would be best. I often wear the wavy 22 inch hair ponytail with a klaw clip. The easiness and quickness of putting the hair extension in is amazing and perfect if you’re in a rush! I would thoroughly recommend Riri hair extensions as there high quality affordable and delivery is super fast!

12. kesäkuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Amy,

Thanks for taking the time to give us your feedback. We're so glad you found buying our extensions through TikTok easy. We're sure your colour match looks fab!

We hope you use us for your extensions in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

Company is a total scam

Company is a total scam. Its been three weeks and they have not sent my items and no response from customer service. They create a shipping label but never deliver the package to the carrier. This way they can blame the shipping carrier. status says EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER OR AWAITING PROCESSING. I am disputing this with my credit card company. If you like their products, check out Lullabellz. Much better customer service and shipping. Products is very similar.
UPDATE: The standard response from Riri to my initial review are the typical tactics they play. The carrier didn't loose the package, YOU never sent it. I have asked for my money back and no response. The shipping link long expired, no product was ever sent. Riri, you stole my money. The least you can do is refund my money.

12. toukokuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Ines,

We’re really sorry to hear about the frustrations you experienced with your recent order.

Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes and will take your feedback on board.

We do hope you'll give us another chance in the future.

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

Terrible company!

Cannot stand this company! The presenters on their tiktok lives are only interested in their sales numbers and commission and tell all kinds of lies to get you to buy. They say there are only 4 left in the basket and once they are gone that's it but when they do go they say I will put 5 more in the basket and start the whole lie again. Another one is it's only this price today or only on this live which is blatant lies. They are the same cheap prices all the time! A certain blond presenter who is on every single day and has been for the last few years, her name rhymes with 'reeve' is the worst one for telling all kinds of lies just to get the sales. How anyone can do that job saying the same thing over and over day after day must be lacking in the intelligence department! Every 10 minutes she says she is ending the live in a few minutes to put the pressure on and is still there hours later. Another one is how the parcels are being collected in the next half hour so if you order now you will get it tommorrow or the day after! All lies! So many customers have complained that it's taken longer than the 2 days with some waiting a week. They say it's express shipping but it isnt! I dont think they realise that the sales tactics they are using are actually illegal and they could be prosecuted! They dont care about customer service afterwards and will ignore or block dissatisfied customers on the live. They are also giving out free gifts with their products which is just a cheaply made clip in bow. The kind you get from the Chinese sites for about 70p. I can only think that the majority of positive reviews they do have are written by staff. If you have any sense you will buy your clip in extensions from reputable people who value and care about their customers!

13. toukokuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Joanne,

Thank you for reaching out and taking the time to share your feedback.

As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure every RiRi customer has a positive experience.

Please know that your feedback is extremely valuable in helping us identify areas for improvement and preventing similar issues from happening in the future.

Thank you again for bringing this to our attention.

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

I'm so happy with my extensions

I'm so happy with my extensions - the quality is amazing and they came right away. However, I think the exchange process should be easier and I still need help with it!

6. toukokuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Heather,

We're so glad to hear that you love your extensions!

As a growing business, we're always open to feedback about our processes and looking to make things easier and more streamlined. Thank you for your feedback on our exchange process. We'll be sure to take this on board.

We hope you use us for your extensions in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

Vile customer service with a disgusting…

Vile customer service with a disgusting attitude. Joined TikTok live and ordered on the condition every order got a ‘free gift’. Lucky me won a bow how cute! Well it would have been if they ever sent it out.
Contacted them and they’ve basically told me tough and accused me of lying about it 🤣 I don’t know what’s funnier at this point. Great hair peices it’s a shame they are nasty pieces of work

9. huhtikuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Shannon,

We’re really sorry to hear about the difficulties you've faced with your recent order and your experience when contacting us. We understand your frustration, and we apologise for the poor communication and the issues with your delivery.

This is certainly not the standard of service we aim to provide. We're taking your feedback very seriously and are actively working on our customer service procedures.

Thank you again for bringing this to our attention.

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

Ignoring my messages after issuing an incorrect refund

Initially my messages on Instagram were quickly responded to get a colour match. I placed an order and the colour suggested didn’t match at all so I returned 3 items. The refund was processed but was £3.75 short. Since 20th March I have emailed twice, filled in the online contact form, telephoned the shop (who said they couldn’t help with online orders) and messaged on instagram (which shows the message was seen last Wednesday) but I am yet to receive any response. Really poor customer service.

20. maaliskuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Laura,

We’re really sorry to hear about the difficulties you've faced with your recent order and your subsequent attempts to contact us. We understand your frustration, and we apologise for the lack of communication and the issues with your order.

This is not the standard of service we aim to provide. We're taking your feedback very seriously, and as a growing company, we're actively working on our delivery services and customer service response time.

Thank you for bringing this to our attention.

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

Avoid!

Avoid!! Id give 0 stars if i could!

Sent me the wrong item, didn't put a returns label in my order then ignored all messages on tiktok insta Facebook & via email regarding my return!

22. tammikuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Sarah Jane,

We’re really sorry to hear about the difficulties you've faced with your recent order and your subsequent attempts to contact us. We understand your frustration, and we apologise for the lack of communication and the issues with your order.

This is not the standard of service we aim to provide. We're taking your feedback very seriously, and as a growing company, we're actively working on our delivery services and customer service response time.

Thank you for bringing this to our attention.

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

I cant thank Riri,s enough for the…

I cant thank Riri,s enough for the confidence their hair gives me. Ive even shared my secret by buying for my besties Christmas presents and theyre so happy. I do always purchase a hanger and case with each hair so i can take it on my travels and i only ever use the Riri brushes on my hair and the extensions. Think i have every style now so look forward to new styles soon

12. joulukuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi JDB,

We're so glad to hear you've been loving your RiRi extensions, and we love that you shared the love with the best Christmas presents for your friends!

We hope you and your friends use us for your extensions in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

worst experience ever!

genuinely horrible! ordered 2 pairs which both felt horrible after 2 weeks - i didn’t put heat on them and i brushed them with an extension brush frequently. the clips have ripped my hair out leading me to have bald spots on the side of my head behind my ears. i’ve tried contacting them but they genuinely won’t reply. tried saying it when they was on live and they would completely ignore it. ruined my life - the thinness of my hair and bald spots are disgusting. wouldn’t expect good hair for the price but i definitely didn’t expect my hair to have huge bald spots in now . would never ever buy again and definitely will not be recommending or encouraging anyone to buy hair extensions from here!

8. tammikuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Millie,

We're sorry to hear you've had trouble with your extensions. Our clip-in wefts are designed for easy installation and removal while causing minimal damage to your natural hair.

We hope you give your hair the TLC it deserves and get back to your confident self soon.

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

Riri extensions

Riri extensions are very good I always get asked in public is that your real hair cause it blends so well and everyone asks me where they are from. I would definitely recommend riri hair extensions

3. tammikuuta 2026
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Sophie,

We're glad you love the quality of our extensions and love that you get complimented on them regularly!

We hope you'll use us for your extensions in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

Company is an absolute shambles if your…


Company is an absolute shambles if your looking too try and speak too somone regarding an issue , over three weeks it’s been and still no communication after emails have been sent there (online forum on the website ) that they advise you fill in it’s a waste of time because they don’t even look at them , you pay all this money for delivery and the item ect and it comes weeks later when you don’t even need this anymore it’s a joke .

I wouldn’t recommend this you can get much better for the money you will pay

22. joulukuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Alexis,

We’re really sorry to hear about the frustrations you experienced with your order.

Sometimes our couriers have delays, especially during busy periods such as Christmas and New Year. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes and will take your feedback on board.

We do hope you'll give us another chance in the future.

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

Megan has been lovely

Megan has been lovely, when I came in she welcomed me and answered all the questions I had and colour matched me perfectly!!

13. joulukuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Naima,

We're glad you were able to find your perfect match with our girls in store! We'll be sure to pass on your feedback to Megan.

We hope to see you in the store again in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

Amazing colour match service and love…

Amazing colour match service and love the quality

4. joulukuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Hayley,

We're glad you love the quality of our hair, and our girls helped you find your perfect shade.

We hope you'll use us for your extensions in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

Ordered from here 3 separate times now

Ordered from here 3 separate times now. Fast shipping and best brand of synthetic hair extensions I have used.

1. marraskuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Jessica,

We're glad you love the quality of our hair and our shipping service!

We hope you'll use us for your extensions and hair care in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

Ordered a month ago and kept saying…

Ordered a month ago and kept saying shipping delayed have tried to contact them a few times and now have been blocked by the host

Absolute joke, do not order off this company

1. lokakuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Janine,

We’re really sorry to hear about the frustrations you experienced with your recent order.

Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes and will take your feedback on board.

We do hope you'll give us another chance in the future.

Best,
The RiRi Hair Extensions team💖

Saanut 1/5 tähteä

Order didn’t even arrive

Order didn’t even arrive

2. lokakuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Simone,

We’re really sorry to hear about the frustrations you experienced with your recent order.

Sometimes our couriers have hiccups with delivery. As a rapidly growing brand, we’re constantly striving to improve our customer service and processes to ensure each and every RiRi customer has a positive experience with us.

We do hope you'll give us another chance in the future to show you our dedication to providing exceptional hair extensions and customer service.

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

Amazing

After buying many ponytails this has to be the nicest feel and quality ive had.
I will only buy these from now on
Thank you so much x

2. lokakuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Hayley,

Thanks for taking the time to leave us your feedback. We're so glad you love your RiRi ponytail extensions!

We hope you'll use us for your extensions and hair care in the future!

Best,
The RiRi Hair Extensions team💖

Saanut 5/5 tähteä

@lakeside shopping centre

@lakeside shopping centre. Had great assistance by Elle, helped me pick out and fit the perfect extensions. She was brilliant !

25. syyskuuta 2025
Oma-aloitteinen arvostelu
RiRi Hair Extensions-logo

Vastaus yritykseltä RiRi Hair Extensions

Hi Tilly, we're glad you were able to find your perfect extensions with our girls at Lakeside! We'll be sure to pass on your feedback.

We hope to see you in the store again in the future!

Best,
The RiRi Hair Extensions team💖

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