The Ringley Group Arvostelua 

My company appointed Ringley Group in April 2025 as its managing agent. Sadly they are not living up to my expectations in several ways.
Some of their staff are really helpful but others not so but are argumentative and insistent on their bizarre interpretation of the lease regarding the service charges year despite it being clearly stated in the lease. Tail wagging dog, so to speak.
I am hoping things will improve in the future.
To further elaborate, the lease clearly states that the accounts year end date is 31st December. The Ringley Group bespoke software, however, calculates the accounts year end date as 24th March; which is clearly incorrect but Ringley Group don't see this as the programming error it obviously is and refuse to correct it.
For the sheer absurdity of the situation I have deducted another star.

Dan the maintenance man at Prospect place in Cardiff was a great help when we suffered a leak. He liaised with myself, the tenants at the flat below and helped to find a plumber for me. It was reassuring to know that the Ringley team were caring and considerate.

I work closely with the Ringley team at Prospect Place on a daily basis as we carry out the remediation works. Suzanne and Lindsey have been extremely helpful in assisting us with various tasks around the estate. We have developed a great working relationship and hope to maintain this collaboration throughout the duration of the project.

Suzanne and Lindsay at Prospect place, Cardiff are very attentive and proffesional. I have never experienced such a well run estate.

Shoutout to Dan the electrician at Prospect Place, Cardiff

I had a lighting problem recently and Dan got it resolved quickly and efficiently.

What truly stands out is Dan's polite, friendly and positive attitude which makes all the difference; always smiling and happy to help, even though he must have so much work to do here at Prospect Place.

Cheers Dan!
Scott

One of this best experiences
Dealt with Mustafa Ali

Excellent service from Mustafa Ali at Ringley!
I recently had the pleasure of dealing with Mustafa Ali, and I couldn’t be happier with the service I received. He was professional, friendly, and went above and beyond to make sure everything was handled smoothly. Communication was clear and efficient throughout, and any questions I had were answered promptly.
It’s rare to find someone so dedicated and reliable — thank you, Mustafa, for your great work! Highly recommend Ringley and especially Mustafa for anyone looking for a professional and hassle-free experience

I have owned my apartment for over 20 Years in prospect place. The one person that stands out from the rest is Dan on Maintainence … always ready to help and fast track any issues to management ..👍

Dan cooper maintenance

Class guy! iv recently bought and moved into the building and Dan was super helpful with advice and electrical readings in my
First day. Then i had some issues with my balcony doors and even tho these aren't covered by maintenance dan was on hand came up straight away to help and fixed them for me! 10 out 10 helpful thank you so so much.

Joseph is super helpful in concierge. Offers a friendly welcome and always responds to requests with speed and clarity. Makes a big difference.

I’ve received brilliant service from Doug so
Many times , I just wanted to leave a review about him because he’s a top guy, always happy to help, I was about to kill someone because my fire alarm wouldn’t go off, Doug came straight over and put me some new batteries in, he also helped with a few other issues I had in the apartment, including several leaks from the roof, which he had to report, nothing is ever a problem!

Cath, Glynn and Josh are absolutely brilliant!!! 5 STARS HANDS DOWN! They always ensure that the site is maintained to a fantastic standard, crystal cleaned, if something is wrong on site they immediately get to it and resolve it and so much more! I am very impressed with the amount of work Cath, Glynn and Josh do. They're such lovely, down to earth people too. Always a pleasure to speak to them and thank you so much for being you :) From Tom x

Dan thr handy man is always around and quick, extremely helpful, he did paint all the ceiling and sorted the leaks, always help when ever needed, also lent us a dehumidifier to help clear the damp in the apartment.
Thanks

Excellent team in prospect place and great overall. They really helped us with all the cladding issues and run the estate better than anyone else has in years. It clean, well maintained and staff are responsive. Particular shout out to the night security team, the cleaners and the gardeners who all do an excellent job

I would like to highly commend all the staff at Ringley working at Prospect Place Cardiff .In particular Suzanne , Lindsay and Donta of Ringley of whom provide high levels of professionalism towards MDT Electrical .Working alongside the individuals mentioned makes our job in providing all aspect of maintenance work at Prospect Place extremely easier .Thank you to all at Ringley

Can I say what a great group of staff these guys have at prospect place in Cardiff, they go above and beyond with any problem that occurs 100% better than the others I’ve dealt with
Thank you Lindsey and Suzanne

I’ve had a property managed prospect place for over 12 years, and Mustafa Ali has been absolutely amazing throughout. He’s always professional, helpful, and quick to resolve any issues. Excellent communication and genuine care for clients — truly a pleasure to deal with. Highly recommended!

Lady Isle house looking spotless - the cleaning crew doing a fantastic job 👌

I believe Ringley’s group working at prospect place are very professional, trustworthy and providing their services with care and passion. They are keen on helping tenants and leaseholders and providing a relaxing environment. Their cutting short unnecessary expenses to reduce our management costs is well noticed. The staff at the concierge are always available and address any problems we encounter with patience and smile. I still remember that incident when I lost my wallet one night and the night shift ( was Mr. Mustafa ) helped me search for it, and retrieve it. All I can say guys thank you and keep the good work 👍

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