Right Price Tiles Arvostelua 109

Elendig service. Ansatte som ikke evner vanlig hyggelig samhandling, men himler med øyne og ser ut som de kjeder seg. Ingen som spør om du trenger hjelp. Knappe korte svar på spørsmål og lite fagkunnskap.

Kjøpte 1stk Cape Dusjkabinett og jeg er sjokkert over hvor talentløs og dårlig bruksanvisningen var.
Miniatyrskrift og dårlige bilder.
Ingen av delene var merket med feks "opp, ned, bak eller frem"
Velger aldri produkt i fra denne kabinett-serien igjen

I had one of the worst customer service experiences at RT Price Tiles in Clonmel. The sales representatives, were extremely rude and unhelpful. They never bother to call and inform customers when their orders arrive — you have to keep calling them yourself.
I spent around €3,000–€4,000 on tiles and other products. Before purchasing, I clearly asked if I could return any extra tiles, and they said yes. I ordered porcelain tiles three times, and my tiler collected them. He opened the covers right in front of their staff to check for scratches before loading them into his van — no one raised any issue at that time.
However, when I went back later to return the remaining tiles, they suddenly refused, saying “no cover, no return.” I explained exactly what had happened, but the staff member there was shockingly rude. After checking the tiles, he didn’t even respond — he just walked away, leaving me completely embarrassed.
I wouldn’t have minded if they had politely explained that returns weren’t possible. But the arrogant and disrespectful attitude of their staff is totally unacceptable. They act like they don’t care whether customers buy or not — “take it or leave it” seems to be their policy.
Very poor behaviour, zero professionalism, and no respect for customers. RT Price Tiles in Clonmel will lose business if they continue treating people this way. I would never recommend this place to anyone.

Vi fikk fantastisk hjelp og god service av Arman på Alnabru. Også når vi måtte returnere var han like blid og ga utmerket service.

On the 13th May I bought 12mm Dark walnut floorboards from right price tiles on tramore road for my entire flat.

On their website it's listed as:

"Dark Walnut 12mm features a robust AC4 Rating. This ensures its durability and resilience, making it suitable for both residential and commercial settings. From busy homes to bustling workplaces, this flooring can handle it all"

Inside the 3 months I have had the flooring down, there has been multiple scratches and chunks taken out of the boards as they are very easily damaged. Don't be fooled by the way they advertise, these boards are not durable. There is a reason why they are cheap.

I complained about the Durability, and I have had 3 gentlemen out today, 2 from right price tiles, 1 from the manufacturer.

The options they gave me was:
- replace the floor boards individually for the ones that are damaged or lift up all the floor until I get to the boards that need to be replaced.
( They would supply an extra pack of boards for me but I would have to do the work myself)

- Use wax fillers to hide the damage but it would eventually wash out and I would have to keep doing this.

- After that, they told me damage is "damage" and all floor boards will take "damage" even though the flooring can "handle it all". ( Keep in mind in this 3 months I have only been living here half the time as I spend the other half at my girlfriends house. So you could say in a month and half the boards have been damaged in multiple places, I counted at least 11 scratches and dents etc.)

I'm now in the position, do I keep replacing/ repairing floor boards every couple of months,
Just accept that the boards are easily damaged and that I will have to look at it,
Or completely change my flooring which will be a massive job are the flooring is all over my flat and the kitchen has been fitted on top of the boards.

They offered no apology, no refund of any sort. So they left me with no idea solution, just a repair then yourself or tough luck.

I wouldnt mind if I was seeing they after a couple of years, but in such a short amount of time for marks to be appearing every couple days is crazy.

There has only been two occasions when I realized what had caused the damage. 1 was dropping a teaspoon after making a coffee, and the other was a pebble stuck in the sole of my shoe. Both of which are pretty common things to happen, so these boards definitely cannot handle it all.

Stay clear is my advice, it's a big job replacing floors.

Én ansatt for hele butikken. Det var kø i kassen, og mannen lyttet til en diskusjon mellom to personer som prøvde å kjøpe noe. Jeg ville bare betale og gå. Jeg spurte om jeg ville betale og ventet i 30 minutter før jeg endelig ga opp. Jeg anbefaler ikke denne butikken til noen.

Reklamerte på en stor flisekutter (kjøpt på butikken og innen garantiperioden) som ikke kappet flisene etter riss dvs kappet de skjevt. Til og med han i butikken (som har vært fliselegger) klarte ikke å kutte flisen riktig dvs at kutteren kappet flisene feil. Fikk allikevel ikke bytte eller ny flisekutter. Utrolig dårlig kundeopplevelse med personangrep fra han i butikken når ikke han selv fikk det til. Kan absolutt ikke anbefales å bruke Right Price Tiles Forus.

8 januar 2025 kjøpte vi et Cape dusjkabinett hos Right Price Tiles på Vestby. Noen timer eter montering eksploderte en av dusjdørene og badet var dekket av skarpe glassbiter, fra gulv til tak! Heldigvis var ingen på badet. Etter denne skremmende opplevelsen demonterte vi dusjkabinettet og fraktet delene tilbake til Vestby (inkludert en bøtte full av knuste glassbiter!) for å reklamere og få pengene tilbake. De tok imot, men ba oss sende inn reklamasjons-skjema. 13 januar fikk vi beskjed om at de kunne erstatte den knuste dusjdøren med en ny, men ville ikke gi penger tilbake. Vi ønsket selvsagt ikke en ny dør, og hadde allerede kjøpt et nytt laminert kabinett fra en annen leverandør, etter å ha fått bekreftet at RPT ikke fører laminerte kabinetter. Etter flere meldinger fram og tilbake er saken enda ikke løst.

Kjøpte et speil som annonseres som sminkespeil. Her er svaret jeg fikk da jeg klaget på lysskilden i speilet.

"Hvor mye lys hver enkelt trenger for å sminke seg er individuelt og avhenger også av andre lyskilder i rommet. At denne kunden trenger mer lys enn vårt speil kan tilby, kan ikke vi noe for"

Slett kundebehandling. Anbefales ikke!!!

De selger billig plastutstyr til overpris og feilinformerer om materialet.

I'm just after finishing a renovation, I purchased bathroom suits, floors, tiles from the oranmore store , where both the manager Tony, & Ryan were a fantastic help, in helping choose all of the above and the logistics of what would & wouldn't look nice along with our own vision. A great experience and it is evident that they both take great pride in their work, very helpful . Thanks lads. Phil & Maura

Knall service. Hadde et dusjbatteri med en liten dråper lekkasje. Som gammel rørlegger vet jeg at feste nippel på batteriet kan etterskrus. Fikk nytt takdusj sett, uten noe om og men.

Jeg slutter meg til kritikken av kvaliteten på produkter fra Right Price Tiles. Hyggelige medarbeidere, men reklamasjonsavdelingen er ikke troverdig. Vi klagde på misfarging av servanten etter en ukes bruk og fikk til svar at de ikke hadde produktet i sitt sortiment. Flisene er porøse og vanskelig å holde rene. Blanke fliser blir ripet opp av enkel baderomssvamp. Skaphjørner får hakk i seg uten å ha vært utsatt for nevneverdig støt. Kvaliteten er elendig.

Butikkmedarbeiderne var hyggelige og imøtekommende, men problemene startet etter kjøpet av et baderomsmøbel. Monteringsanvisningen viste seg å være misvisende, noe som skapte utfordringer ved installasjonen.

I stedet for å erkjenne feilen, forsøkte reklamasjonsansvarlig først å avvise de faktiske forholdene og deretter legge skylden på oss som kunde. Etter at saken ble grundig belyst og ingen flere unnskyldninger kunne produseres, fikk vi lovnader om at feilen skulle rettes innen én måned. Nå, etter 3,5 måneder, har ingenting blitt utbedret.

Reklamasjonsansvarlig har nå gjennom hele prosessen opptrådt uprofesjonell og den siste periode aggressiv og usaklig, stadig kommet med nye fiktive unnskyldninger og vist manglende vilje til å løse saken på en ryddig måte.

Basert på denne erfaringen anbefaler jeg å styre unna produkter fra Right Price Tiles dersom man ønsker god kundebehandling og seriøs oppfølging av reklamasjoner.

Be careful what you buy. I bought grout in Oranmore store that was supposed to be black. After it dried, it turned out that the color did not match the description at all. It came out silver gray. After the complaint, the case was forwarded to the manufacturer. BOSTIK was supposed to contact me to find a solution. That was 4 weeks ago. Since then I have been waiting for contact to finally finish the bathroom. This is not a comment about the store, the employees did everything they could to resolve my complaint and were very helpful, but be careful what you buy so that you are not disappointed later.

2nd bad experience recently with right price tiles (coolock) let the first one go but this time gone too far, ordered a shower door online & PAID for it only to go to the store to pick it up to be told they had sold it!?! No communication to say they were
selling OUR door! Absolute disgrace.

What a kip never anything, or you order and its wrong, waste of time 🙄. Also sell your stuff that you have paid for in advance. Yep go to pick up a few days later and its gone.

I went to the shop near train station in cork. No prices, no stock to take away. Staff not very helpful

I have been going to Right Price tiles in Cork by the railway station for years now I run a guesthouse and I’ve purchased many many tiles over the years. Leon the manager is what makes that shop so fantastic. I would never go anywhere else he is so professional, his knowledge of Tiles his resourcefulness in sourcing Tiles from other outlets for me when I went back a time later to source more of the same Leon went to endless bother to get them for me. He’s a very nice person a gentlemen bringing the tiles to the car for me. I highly recommend Right Price Tiles and I highly recommend Leon many thanks.