Rezgo Arvostelua 74

My 5 star review definitely goes to Rezgo! I've been working with them for the past 2 years. User interface is great even for me (since I'm not a computer nerd). I easily integrated WordPress Rezgo plugin with my page and I sell my tours online. No hidden costs, and the commission is really small (1 per cent back end commission), this is great! That means that you pay only once a booking was made on your site. There are no charges unless there are bookings. Book now button is also available and I have it on my site.
Two thumbs up, my small business really loves Rezgo!

This is a great system that is functioning well for what we need. Customer service has been responsive and very helpful through the set up process. Thanks for a great product!

excellent client service and best booking system

Its a great solution and the commision is not that high, I would give Rezgo de 5 starts once there is an option to work with card deposit for instance like the 1000usd that rent a cars freeze from the credit cards...

We have been using Rezgo for about 4 months now and have been very pleased with how easy it is to work with. Quick responses when needed and the system is very easy to work with. Highly recommend it!

Rezgo is a great tool for Websites!

They offer a variety of options and the customer service is great.

great service.
very reliable.

Thank you for joining us this long and not easy journey. It's definitely a new-age solution for small business like us. However there is much to be improved for example: Booking notification to email needs to be updated, email body should contain all the booking information instead of click on different links to get that information. More and more small businesses utilize parsing and automation tool but these tools not allow to access to third party links. Also, there is a hotel pick-up information missing, so we have to follow up with the customer again to get that information. This information must have, no need to contact each individual customer to obtain this information. It's good have auto-confirmation message send out to the customer after booking has been successfully completed.
Again, thank you for your help and I'm confident we can grow together.

Overall I am fairly pleased with the system and it's capabilities. I do feel before I signed on that I was promised more capabilities than what the system is currently capable of doing. I expressed that a few times though it seems it was not a priority to take the time to help me set things up and understand how I can use Rezgo to the fullest. I usually get a lot of "ill forward that request to the programmers" and to me that pretty much means I wont hear anything back again about it. I wish I understood more about the technical things and how to use my system more efficiently.

I am not really sure if this program was designed for Concierge services or just single business'. I feel that with almost 400 options on my site, it's not really designed for operations like mine at this time.

When a guest books and then decides to change to a different tour, instead of being able to move the tour and have the pricing adjusted to the new tours price, it keeps the same price. Really frustrating as I have to refund the card then have the guest book again instead of just changing the tour, having Rezgo adjust the price, and then have me either charge funds or refund.

The card on file does not stay on file so I have to contact my merchant services to get the card number again in case a guest upgrades or changes the tour. We should be able to keep the card on file and be able to use it rather than it disheartening shortly after booking. If you modify the booking, the card "drops off" the booking and then I have to call to get the card number.

When we build a new inventory, it would be awesome to copy and paste the rates (ie similar to how you can "copy" the forms part and then apply it to other vendors). This probably isn't used by other people often though for us, it's helpful.

We really love how Travel Insurance is offered along with a traceable CXL Policies check box, however, if we book multiple activities and then send a guest a payment link, there is no travel insurance or policies check box. This is an example how when I was old "we will submit it to the programmers" and never heard back about it.

System is mobile friendly which is great as if I am on the go and need to do something I can easily log in and adjust the booking.

While there is more feedback, I feel that there is really little action being taken or not much willingness to communicate with me about things that I need (and was promised the system could do). I think the biggest reason for a 3 start review for me is really the interactions with Rezgo team members, not really the system itself as I understand that it's a growing system. I feel that once you got me hooked, you moved on to the next person and left me hanging.

Hope this helps and maybe someone will reach out and take the time to help me refine the system.

Your reporting is really bad... and there are way to many steps to do simple tasks

Learning the ropes. Very helpful staff! Enjoy working with you.

Great service, user friendly.

Great service and availability from the staff. :) Thank you!

As an agency, we have screened several tour booking plugins and platforms for our tour operator client Sardinia Slow Experience, and we decided to go with Rezgo as it appeared to be the most complete and convenient booking solution on the market.

After the (pretty easy) implementation, we had a great support from the Rezgo team, who has been available for demos, free branding of our client's booking and landing pages, and for further support including dedicated conference calls. Our client is very happy with Rezgo, as the reservation started flocking in almost immediately.

Next, our agency will adopt Rezgo again in another project for a new client, a Rome-based tour operator - and we guess they will be very happy too! Absolutely recommended!

I need a transfer app on you application airport - hotel - airport and crewship- airport-cruwship

I need personal attention in some times 1 and 1 , I have the vans service, the idea, the potetioal to make good comisión for you and work for me and extra cash.

I’m Mexican and I’m not a tech person and my tech vocabulary is limited and some times slow me.

I need that some of the Ofice follow up and correct my spelling and the job I add in the site.

I live is Cozumel Island and we have the biges crew ship destination of the word and we can make a lots of sales.

I like you site but i need more time to study how work 100%
Adolfo sanguino

Very responsive and showed willing to help.

I am using Rezgo now for over 4 years for over 50 different businesses here in Ireland.

5 star software with 5 star customer service!

Things that could be improved:
- have an AUS based rep so that wee can get support during business hours, currently live chat only available till 11am AEST
- be able to create own gift certificate, personalised with set amounts
- be able to send group messages SMS/email to entire lesson group, not individually, or having to find their contact information one at a time