rewardhospitality.com.au Arvostelua 

Ordered an inexpensive 3 piece set bowl set. Received two bowls of one design and another odd bowl as the third. Brought the issue to the Customer Experience Consultants attention who asked what would I like to resolve the issue. As we both agreed that returning the odd bowl and the company sending a replacement was not an economically sensible option, I suggested that they just send a replacement since the mistake was theirs and the item was so inexpensive. The manager has made a decision to refund, pro-rata I imagine, the cost of one bowl.
Total cost of bowl replacement to properly address their mistake, including freight and thereby providing customer satisfaction, $21. Company reputational damage by giving credit on one bowl of a three bowl set, $1000,000
Buy at your own risk!

I ordered a set of tea towels from their online shop. They quickly sent an email that the order has been shipped. No tracking number was provided. I waited 2 weeks and nothing was delivered. I then decided to call them:

- First called on 28 March. Was told they tried to deliver but no one was home. This is not true because 3 of us work from home. They informed me they'll try to deliver again.

- I called a week later (12 April) and was told that it was never actually out for delivery (i.e. the first person was incorrect). I provided them with my phone number (even though it was on the order). They said they will call me back with information.

- I called 2 days later (7 April). I informed them I never received a call or the order. I then requested a refund. They told me they will start to process it.

- I called the next day (8 April) to inform I have not received the refund. They told me I need to fill out a form. I've started this process but I do not trust them.

Maybe I'll receive a refund but the form looks like it is designed to confuse. I believe they will come back that it was not filled out correctly. I can only wait to see. I will update with the results.

People should be aware of this supplier.

Update: They paid the refund finally.