Revolution Laundry UK Arvostelua 

431
TrustScore 2/5 tähteä

2,1

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

I used the washer/dryer in Kelso before it was removed {where did it go??!} It was great to wash duvets & king size bedspreads etc. Thought it was very reasonably priced for the convenience vs dry cle... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

I used the 20kg machine to clean freshen 2 duvets, machines were clean & straightforward to operate. I thought £11 was rather pricey for a wash and that was without softener which was an extra £2 . I... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Bonjour c une honte un service déplorable un agent sav très désagréable j'ai ap le 4 fois j'ai perdu 1 h au téléphone il mon raccroché au nez mai réclamation envoiyer introuvable .la machine a lave... Näytä lisää

Saanut 1/5 tähteä

A fuir ! 1h30 le lavage sans aucune indication de durée au préalable à part «  cycle court 35 minutes » Appel au service clientèle car le parking devait fermer suite fermeture du magasin . Service... Näytä lisää

Yrityksen tiedot

  1. Pesulapalvelu

Yrityksen kirjoittama

Revolution Laundry is redefining the laundry experience. As of 2020, there are less than 600 launderettes throughout the entirety of the UK. Answering the market’s ongoing need for convenience and control over washing larger bulks and bigger items, Revolution Laundry is the only laundry service that is able to put the power of washing back in the customer’s hands. Revolution machines offer rapid solutions for customers on the go, delivering consistently perfect washes through its 9kg and 20kg drums; perfect for clothes, duvets and cushions. Every machine provides eco-friendly solutions through optional solar panels, automatic light sensors that turn off and on depending on customer vicinity, and free eco-friendly detergent included in each wash. As well as washing, the dryer provides options for your laundry depending on temperature and material type. Aligned with the company’s wider mission of Making Easy work of everyday tasks, Revolution Laundry machines are designed to automate as much of the process as possible. If a customer leaves their laundry unattended, the machine will remain locked until the time has elapsed. A free of charge text reminder is also sent to the customer’s device a few minutes before the wash has finished, and payments are easier than ever with machines now accepting contactless payment.


Yhteystiedot

2,1

Välttävä

TrustScore 2/5 tähteä

431 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

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Kaikki arvostelut

(431)

26 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great 1st experience

Very impressed with the 24hr launderette, machines very clean. Does a great job, no detergent needed as supplied, easy to use & contactless payment. Large load dried quickly and came out smelling lovely too. Will definitely use again.

29. joulukuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Thank you for such great feedback Carol!

Saanut 1/5 tähteä

Je suis mécontent de c'est machine…

Je suis mécontent de c'est machine c'est inacceptable d'avoir son linge bloqué dedans et que personne ne vienne dépanner aujourd'hui je c'est qu'il n'aurons plus un sous de ma part parce que quand tu appelle le service et qu'il te raccroche au nez merci

16. joulukuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Saanut 1/5 tähteä

Tried to dry clothes 45 mins and still wet

I spent £10.50 for 45 minutes on the dryer, put it on the highest heat setting and clothes were still soaking wet ! I wasn’t willing to pile more money in, so have had to take them home wet and go to another launderette tomorrow, what a waste of time and money.

16. joulukuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Hi Natalie,

Thank you for your feedback.

We are very sorry to hear that you have had a negative experience with our service.

If you haven't done so already, please fill in our online refund form and we can issue a full refund for you. Alternatively, you can contact a member of our customer service team through our websites help page and they will assist you https://help.megroup.uk/

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Saanut 1/5 tähteä

Poor customer service from Rachel

Poor customer service from Rachel.

Contacted her about an issue and washing stuck in machine. She was as much use as a chocolate teapot.

Still waiting for engineer and had to rearrange flights home because she wasn’t interested in reapplying to web chat.

15. joulukuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Voleur

Bonjour
Pour le remboursement c'est des voleur et d'arnaquer .
Cordialement

8. joulukuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Saanut 1/5 tähteä

Does not work

Went yesterday and the machine was broken, went back today, paid £13, it span but no water, disinfectant or softner was added so my clothes came out exactly as they went in, waste of time and expensive.

2. joulukuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Hi Guest

Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

Unfortunately, with the cold weather lately some machines have experienced frozen pipes.

We would like to investigate this further and issue a refund for you.
You can contact a member of our customer service team through our websites help page and they will assist you with a refund https://help.megroup.uk/

Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Saanut 1/5 tähteä

I complained a month ago,still not open

I complained a month ago, that the site at Morrisons was not open 24hrs, wasting time and money. No opening hours on the lauderette,online,Morrisons staff did not know?!
I received a reply that an engineer in the area would investigate the issue.
Arraiving this morning at 07.45 the launderette was closed again, deciding to wait, it woke up at 08.20.
I am contacting tradind standards with supporting evidence,and witnesses, to lodge a formal complaint. Appalling.

26. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Hi Martyn

Thank you for your feedback.

Firstly, Please accept our sincerest apology for any inconvenience caused. Our engineer is currently working with Morrisons to fix this issue. It appears the store currently has a timer on their 3-phase supply that the machine is connected to, this is not something that we were made aware of by the store.

We are hoping to remove our circute from their timer, if this cannot be done we will supply the correct signage for the machine.
Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Saanut 1/5 tähteä

VOL laverie VAGNEY HUBLOT DEFECTUEUX

Attention la laverie de Vagney 88120 machine numéro 2N79 s'ouvre en plein cycle de lavage, on a volé ma couette de 2 pers et lorsque j appelle le service client , pour qu ils regardent les caméras de surveillance, ils me repondent que c est impossible et cest de ma responsabilité et refusent d admettre que la machine peut s ouvrir en plein cycle ...on nage en plein delire ..la dame au téléphone est tres froide et têtue, me repete sans cesse la même chose ...inadmissible !!!!!

19. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Saanut 1/5 tähteä

Machines shutting hour early due to clocks changing in october

Arrived at 7pm approx to wash my bedding as I live full time in my van, meaning this is only option and have only 1 set of bedding, to my surprise half way through drying the machines shut off at 9pm leaving majority of my bedding soaked due to lack of care to change the clocks back on the machines! Very angry and disappointed

19. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Hi Lewis

Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

We would like to investigate this further. Unfortunately, from your feedback, we are unsure as to which machine you have used.

You can contact a member of our customer service team through our websites help page and they will assist you with a refund https://help.megroup.uk/

Alternatively, please email our customer service team at callcentre@me-group.com and we will get back to you as soon as possible.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Saanut 1/5 tähteä

Celà fait plusieurs fois que ces…

Celà fait plusieurs fois que ces machines ne fonctionnent pas,
Le remboursement reste impossible malgré les relances,
J'ai utilisé la même machine à un mois d'intervalle, elle avait la même panne,et pas remboursée depuis,
Nul de Chez nul à fuir

19. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Saanut 1/5 tähteä

Price rise is ridiculous

Used this service last year and thought it was very good and cost 6.00 for 45 mins...went today sane load and same time.. 10.50. This is a ridiculous increase....shall not be using again. They are taking the proverbial .....Sue

18. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Thank you for your feedback Sue,
I'm sorry to hear you are unhappy with the cost of our service.

After 10 years of operating our Revolution Laundry machines, this has not been a decision that Me Group has taken lightly.

Due to the current economic climate and annual inflation, nearly every business has had to increase their prices and Me Group have had to do the same in order to keep our services in operation.

Luke Clark
Me-Group UK Customer Service Manager

Saanut 1/5 tähteä

Waste of time

First time using these machines. The touchscreen control refused to work - total waste of my travel time. Tried phoning the number available for help - Saturday afternoon and no-one available.

18. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Hi Carole

Thank you for your feedback.

We are very sorry to hear that you have had a negative experience with our service.

If you haven't done so already, please fill in our online refund form and we can issue a full refund for you. Alternatively, you can contact a member of our customer service team through our websites help page and they will assist you https://help.megroup.uk/

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Saanut 4/5 tähteä

Great for when my washer broke down

Great for when my washer broke down. Seemed to wash ok. Only problem was it text me which I expected to be 5 mins before the end of the cycle. Turned out there was still 20 mins to go

11. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Thank you for your feedback.

Saanut 5/5 tähteä

Drive through washing machines

I use Revolution they are brilliant for while we are away in our caravan. Nothing is too much trouble if you are stuck you can what’s app them and today the engineer was doing his weekly service. I do recommend.

8. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Thank you for your feedback, Glad to hear you're happy with the service.

Saanut 1/5 tähteä

6 machines went down in the middle of…

6 machines went down in the middle of service , moved them one that was working and now that’s broke too. Rang customer service , can’t get clothes out of machine till 3 am till it resets, or possibly maybe an engineer will come. Biggest load of rubbish

5. marraskuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Hi Carol

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

I would suggest contacting Photo-me Irelands customer service team on customercare@photo-me.ie and someone will get back to you as soon as possible.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Luke Clark
Me-Group UK Customer Service Manager

Saanut 5/5 tähteä

Revolution Laundry - Tolladine Road, Worcester

So after reading the reviews I was a bit sceptical about using these machines. I only used the dryer so put a small load in initially, then used for my towels and bedding. Suggested time was 45 minutes which is what it usually takes when I go to the launderette. Found on the medium setting for 15 minutes some of my smaller items were still damp but set to high for the towels and bedding, with no problems. Found the whole process simple.

30. lokakuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Thank you for such great feedback Denise.

Saanut 1/5 tähteä

J'ai voulu laver ma couette je paie…

J'ai voulu laver ma couette je paie 10euros mais sur l'écran rien donc impossible de suivre les instructions pour mettre en route la machine à laver. J'ai perdu 10euros. J'ai téléphoner personne n'a répondu ensuite j'ai effectué 2 réclamations depuis le mois d'août aucun retour. Super !!!! Nul nul nul

7. elokuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Dear Customer

You have left a review for Revolution Laundry UK.
We operate machines in the United Kingdom.

If you have not used a machine in the UK we would really appreciate it if you would remove your review, Thank you.

Saanut 1/5 tähteä

2nd time Revolution machines out of order at Hales

18kg washing machine at Hales Service Station, Norfolk is out of order. No way of knowing until after loading the machine and paying for wash by credit card. 2nd visit and yet again one of the machines is broken. No customer support, the helpline number refers you to a website. Refund takes 5-7 days.

24. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Went to Newark Morrisons to use your…

Went to Newark Morrisons to use your washing machine but would not accept my debit card, total waste of time and they looked filthy dirty, luckily I found a traditional launderette with staff on hand not to far away which I'll use again in future. Don't waste your time with these filthy dirty no service machines.

17. lokakuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Use the machines Seamer Road…

Use the machines Seamer Road Scarborough paid for two small washes with conditioner £13 then paid for total two hours drying time because the washing machines didn’t spin the clothes dry. At the end left with one load still wet. Then realised that all the clothes smelt worse after the wash than before. Machine didn’t use any detergent or the paid for conditioner. Then when complaining on their site max you can only claim a maximum of £20 back. I spent £41 and got half a load of wet clothes and half dry all smelling of dogs. (Two other people turn up while I was there obviously dog groomers washing all there dog towels and blankets)
Will never use them again and will tell everyone I meet not to either.
I thought it was a great idea but then realise the machines will not be looked after as well as a proper launderette.

Your reply proves you don't even read your reviews correctly, if you had of read it you would have seen I have claimed a refund but your policy has left me with a £21 loss and having to wash all my clothes again.
Very poor service but good luck keeping your customers with your poor replies.

10. lokakuuta 2023
Oma-aloitteinen arvostelu
Revolution Laundry UK-logo

Vastaus yritykseltä Revolution Laundry UK

Hi Craig

Thank you for your feedback,

Unfortunately, we cannot control what items customers wash in the machines as they are unmanned, however, our machines are serviced and cleaned regularly by our engineers.

Our website does provide details for you to contact our customer service team for a refund. Please get in contact with the team through our website's help page and they will assist you with a full refund https://help.megroup.uk/

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

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