Revive Lab Arvostelua 

Vastaus yritykseltä Revive Lab

10.9.2026

Hi Amy,

Thank you for taking the time to leave your feedback, and we’re genuinely sorry for the experience you had with us. We completely understand how frustrating it must have been to wait several weeks for your iPad and to have to chase us for updates. We also appreciate your kind comments about our staff and the way you were treated in-store.

We would like to sincerely apologise for the confusion and delays with the communication. We understand that being told your device was ready, only to then be contacted and told otherwise, would understandably be frustrating. This was not the level of communication or service we aim to provide.

When we opened the iPad for the battery replacement, we found an underlying issue with the motherboard circuit where the battery connects. This meant that we could not safely proceed with simply replacing the battery and needed to send the device to our central workshop for further repair.

Our workshop repaired the circuit and returned the device to us, but during our testing we found that, after the battery had been fully drained, the iPad was not accepting a full charge correctly. Because of this, we sent it back to the workshop again for further investigation. Additional parts were required, and the technicians carried out extensive testing to make sure the device was working correctly.

Unfortunately, testing this particular fault was very time-consuming because the device had to go through repeated charge and discharge cycles, including charging from 0% to 100% and then draining it again to properly verify the repair. This is why the repair took considerably longer than originally expected.

We also understand your frustration regarding the updates shown on our website. We use a separate system for our Level 3 and motherboard repairs because these repairs are handled by a different department and workshop. Unfortunately, the website system we use for customer updates does not automatically receive or display the detailed progress reports from the Level 3 department. This meant that the information shown online did not accurately reflect the progress of the repair, and we apologise for the confusion this caused.

When we were finally advised that the device was working correctly, we contacted you to let you know that it had been repaired and that we expected to receive it back by Tuesday. We also explained that we would carry out our own further testing before sealing the device and returning it to you.

During the final testing, however, we discovered that the iPad had the same issue, working intermittently. As we were not satisfied with the result and did not want to return a device to you that we were not completely confident in, we made the decision to reverse the repair and return the device to you rather than continue with a repair we could not guarantee.

We appreciate that, from your side, this resulted in a very long and frustrating experience, and we are genuinely sorry for the inconvenience and time this caused you. While we did everything we could to investigate and resolve the underlying issue, we recognise that the communication throughout the process could have been much better.

We sincerely apologise for the inconvenience and frustration caused, and we appreciate your patience throughout the process. We are also grateful that, despite your experience, you recognised that our staff was friendly.



Kind regards

Team Revive Lab

Vastaus yritykseltä Revive Lab

11.8.2026

Hi Oskaras,

We’re sorry to hear that you have experienced further problems with your phone, and we’re sorry that you feel this way about your experience with us.

We would just like to clarify a couple of points from your review.

If you have a problem following a repair, you do not need to have your receipt. You can simply bring the device into our shop and provide us with your name, and we can look up your repair details on our system. We have never required customers to bring their physical receipt in order for us to assist them or locate their repair.

Regarding your screen replacement, we fitted an Original Samsung Service Pack screen, the same type of genuine Samsung part used through Samsung's own repair network. We also use the appropriate original Samsung adhesive when fitting these screens, designed to maintain the device's original water-resistance characteristics as far as possible after repair. However, no phone should be considered completely waterproof, and water resistance can be affected by age, previous damage, wear and tear, or subsequent repairs.

When you previously raised concerns with us, we asked you to bring the device back so that we could inspect it properly and see what we could do to help. Unfortunately, you did not bring the device back, and the phone was subsequently dealt with by another repair company.

We are still happy to see the device if you wish to bring it into us. We can inspect it and see what we can do for you, particularly if you are concerned about the current screen issue or recovering your important data.

We’re sorry that you have been left unhappy with your experience, and we would still prefer the opportunity to help rather than leave the matter unresolved.

Kind regards,

Revive Lab Team

Vastaus yritykseltä Revive Lab

25.7.2026

Hi Sharon,

Thank you for your 5-star review! We’re delighted to hear you received great service from our team.

At Revive Lab, we always aim to provide fast, professional, and reliable repairs with excellent customer care. We offer a wide range of services including screen repairs, battery replacements, charging port repairs, camera repairs, software troubleshooting, diagnostics, and data recovery for iPhone, Samsung, Google Pixel, Xiaomi, and many other devices.

We truly appreciate your support and are always here to help whenever you need us.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

25.7.2026

Hi Najat,

Thank you so much for your 5-star review! We’re delighted to hear Ali was able to help resolve your technical issue quickly and that you found his knowledge and service helpful.

With over 10 years of experience, our team provides expert support for a wide range of technical issues, including software troubleshooting, data transfer, device setup, storage management, performance optimisation, screen repairs, battery replacements, charging port repairs, motherboard repairs, and diagnostics for iPhone, Samsung, Google Pixel, Xiaomi, and many other devices.

We’ll be sure to pass your kind words on to Ali. Thank you for your recommendation and support—we’re always here whenever you need us.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

18.7.2026

Hi James,

Thank you so much for your 5-star review! We’re delighted to hear you were happy with the screen protector fitting on your Xiaomi 17 Ultra and that you found our team professional and helpful.

We use a precision cutting machine that allows us to accurately cut screen protectors to fit your exact device, providing a perfect fit for a wide range of smartphones. We can create and fit screen protectors for most devices, including iPhone, Samsung, Xiaomi, Google Pixel, Huawei, Honor, Oppo, Vivo, tablets, and many more.

We truly appreciate your recommendation and kind words. Our team at Revive Lab in Buchanan Galleries, Glasgow is always here to provide high-quality mobile repairs and accessories whenever you need us.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

2.5.2026

Hi Bobby,

Thank you for your 5-star review! We’re really pleased to hear you’ve visited us a couple of times and continue to find our service professional and efficient. We’re glad we could help with your iPhone 11 housing repair and get everything sorted for you.

We carry out a lot of housing repairs for several devices, including iPhones, Samsung, and other popular smartphone models, always aiming for high-quality results and fast turnaround times.

We truly appreciate your continued support and look forward to helping you again whenever you need us.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

2.5.2026

Hi there,

Thank you so much for your 5-star review! We’re really glad we could help get your Z Fold screen protector fitted when others couldn’t.

We offer screen protectors for all phones and use a custom precision cutter, which allows us to create and fit protectors for almost any device on the spot. This includes a wide range of smartphones, tablets, and other devices, ensuring a perfect fit every time.

We truly appreciate your kind words and support, and we’re always here whenever you need us again.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

2.5.2026

Hi Noel,

Thank you for your 5-star review! We’re delighted to hear you were happy with the same-day repair of your Samsung A25 charging port. Providing fast, professional service is exactly what we aim for, so it’s great to know this was reflected in your experience.

We work across a wide range of devices including iPhones, Android phones, PlayStation, and other gaming consoles, always aiming to deliver top-quality repairs with quick turnaround times.

We truly appreciate your kind words and are glad to have provided you with a top-rated experience. If you ever need any help in the future, we’re always here.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

2.5.2026

Thank you for your 5-star review We’re really pleased we could help resolve the issue with your Samsung and safely replace the bulging battery. Using genuine, original parts and maintaining full transparency with our customers is very important to us, so we’re glad this stood out in your experience.

We always aim to complete repairs on the same day wherever possible, and all our repairs come with a warranty for added peace of mind. Our team is committed to providing friendly, honest service without any unnecessary upselling, so it’s great to hear this was appreciated.

We truly appreciate your kind words and are always here if you need any help in the future.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

18.4.2026

Hi there,

Thank you so much for your kind 5-star review! We’re really glad we could take a look at your mum’s Tecno phone and help explain what was causing the issue. Even when we don’t directly service certain brands in the UK, we always do our best to offer honest advice and point customers in the right direction to resolve the problem.

We believe in providing helpful, transparent support without unnecessary charges, so we’re pleased this was reflected in your experience. Your feedback is truly appreciated, and we’re always here if you need any further help in the future.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

18.4.2026

Hi Andy,

Thank you so much for your amazing 5 star review We completely understand how stressful it can be when important data is at risk, so we’re really glad we could help recover and transfer everything from your iPhone without any hassle.

Our team always aims to provide knowledgeable, reliable, and honest service, especially in situations like these where it matters most. We also offer specialised services such as data recovery, helping customers retrieve important files, photos, and information from damaged or non-working devices.

It means a lot to hear that you found us trustworthy and helpful. We truly appreciate your recommendation and support — and we’re always here if you need us in the future.

Best regards,
Revive Lab

Vastaus yritykseltä Revive Lab

28.2.2026

Hello,

Thank you for the 5-star review! We’re glad you were happy with our service and we appreciate your support.

Kind regards,
Revive Lab

Vastaus yritykseltä Revive Lab

21.2.2026

Thank you so much for your fantastic 5-star review! We’re delighted we could help resolve your WhatsApp software issue so quickly, especially after your previous visits elsewhere. Our team always strives to provide knowledgeable, professional, and friendly service. We fix many software problems across a wide range of devices, including iPhones, Samsungs, and other popular smartphones.

We look forward to being your go-to for any future mobile phone issues and we really appreciate your support and recommendation!

Vastaus yritykseltä Revive Lab

21.2.2026

“Thank you so much for your kind feedback! We’re really happy to hear that your iPhone repair was perfect and that you’ve had no issues. At Revive Lab, we specialize in iPhone repairs, screen replacements, battery replacements, motherboard repairs, and other electronic device fixes. Your satisfaction means a lot to us, and we’re always here to help with any phone or electronic repair needs!”

Vastaus yritykseltä Revive Lab

21.2.2026

Thank you so much for your kind words! We’re glad we could fix your 3D pen and resolve the issue for you. If you ever need anything else, we’re always here to help. We always try to help wherever we can including repairs for Bluetooth devices, electronic chess boards, and more. We truly appreciate your support!

Vastaus yritykseltä Revive Lab

21.2.2026

Hi there,

Thank you for taking the time to leave such an incredible review. We’re delighted to hear you were happy with the quality and efficiency of the repair. Completing a motherboard repair along with a new back, new battery, camera repair, and a full device clean within the same day is exactly the level of service we aim to provide.

We carry out these types of repairs on several devices including iPhones, Samsungs, and many other models — from motherboard repairs and battery replacements to new backs, cameras, charging ports, and more. We keep a wide range of parts in stock, and if something isn’t immediately available, we can usually source it the same day or next working day to avoid delays.

It’s great to know you found the repair cost fair and our team polite and helpful throughout the process. Your willingness to travel to Glasgow to use our service again truly means a lot to us.

We really appreciate the recommendation and look forward to helping you with any future repairs.

Vastaus yritykseltä Revive Lab

1.11.2025

Thank you so much for the review! We’re really glad we were able to sort out your charging port issue on the spot with no hassle. Charging port repairs are one of our specialties – whether it’s for iPhones, Samsung devices, iPads, Google Pixels, Motorola, Xiaomi and more, we keep the parts in stock so we can get customers back up and running fast.

Vastaus yritykseltä Revive Lab

1.11.2025

Thank you for the 5-star review. We really appreciate it. We’re always happy to help whenever we can, and we’re glad you had an excellent experience with us.