We wanted to change the colour of our Rangemaster cooker and phoned for advice, as to whether we could buy replacement oven door skins and drawer fronts. Despite our cooker being 16 years old, Repai... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I was extremely impressed with the service I received. The engineer arrived on time, quickly identified the issue with my range cooker, and carried out the repair with real professionalism. He was kno... Näytä lisää
Yritys on vastannut
Arranged for a quote which I agreed to only to have an unknown number call me demanding full payment for service they not completed nor offered any dates . This does not align with normal business pr... Näytä lisää
Yritys on vastannut
Engineer arrived within the timescale advised. Was very friendly & polite and sorted the problem with our Rangemaster. Gave good advice too. Glad to have it up and running to full capacity. Would defi... Näytä lisää
Yritys on vastannut
4,1
Hyvä
609 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 77 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Paul has been great
Paul has been great, he was very friendly and efficient,, I would recommend him to anyone he fixed my Rangemaster in no time. Thankyou for doing a great job!
25. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Taylor,
We are really pleased to hear about the great service you have received. We strive to provide just that for all of our customers and your feedback is highly valued.
AVOID !!!
I was referred to Repairtech Services UK Ltd by Rangemaster as my oven has just gone out of warranty. Looking at these reviews I am fairly certain Repairtech Services doesn’t actually employ any engineers. I think they are a broker. Long story short, I was charged £234 in advance with a lot of chatter about disclaimers etc ( alarm bells ) and a promise that an engineer would call me. Most peculiar setup. 2 days later an engineer called me from a reputable repair firm I’ve used before ( for another device ) Within 2 mins the engineer had diagnosed the problem over the phone and presto ! The oven was working once again. I called RepairTech services UK to cancel the call-out. I was told there will be a refund less £36 ‘ADMIN FEE’. I never take out my indignation on the person delivering the news, regardless of how ridiculous. I’ve written to Rangemaster requesting a full refund as the real repair firm confirmed:
a) they don’t charge in advance and
b) in the event the call is cancelled THERE IS NO CHARGE
16. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear JM,
We are very disappointed to see your review as it is always our best intention to provide great Customer Service.
We confirm that we have a large network of Authorised Repair Agents to enable us to provide Nationwide coverage, and as such we ask the Engineers to call to arrange all appointments to ensure a mutually convenient appointment.
It is fantastic news to hear your appliance is now working due to our Engineer’s prognosis over the phone to you. We must add this over the phone diagnosis saved yourself the full call-out cost of £234.00, which we feel is great value for money! We confirm that upon your request to cancel the Engineer visit we duly issued a refund minus an Administration Fee. Please note, all Customers are clearly informed of this during our Terms & Conditions and in this instance, you agreed to these Terms prior to any payment being made. With regards to the Admin Fee, there is of course a cost to our business for the time taken issuing your quote right through to the logging of the job with an appropriately skilled Engineer. We also trust you can appreciate that there are also additional costs incurred with regards to the cancellation and refund process. Unfortunately, we cannot comment on the Repair Agents own Terms, but would advise that your contractual agreement was with Repairtech directly.
We are sorry that we did not meet your expectations in this instance, but we are pleased your appliance is now working to specification thanks to the guidance and skill of our Engineer.
Excellent
Excellent. Mark us a very skilled engineer who provides a very professional service
17. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Fickling,
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers so this is great to hear. We will pass your comments on to Mark.
Great service
Great service, excellent engineer
Definitely use them again.
22. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Benson,
Thank you so much for your 5-star review! We will share this with the engineer and let them know to keep up the amazing work.
Excellent service
The lady who answered the phone - Sam- was so polite and helpful, and explained everything so clearly. The parcel arrived the very next morning, was well packaged, and fitted perfectly!
12. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Westfield Junior School,
Thank you for ordering your part with Repairtech and taking the time to leave a review. We are happy to hear that Sam was of great assistance and provided a 5* service. We will be sure to let her know.
Great Service
Prompt appointment, great communication, appliance fault diagnosed and repaired expertly by Paul
22. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Fowler,
We are grateful that you took the time out to leave us a review and are happy to know that you found Paul's service excellent.
Paul did a great job diagnosing our…
Paul did a great job diagnosing our repair needs. He was really friendly and super efficient at doing the fix.
18. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Stef,
Thank you for taking the time to leave a review. We appreciate you sharing your experience and are delighted that Paul was able to assist you and provide such a good service.
Service was excellent
Service was excellent. Fully recommend this company.
Impressed by engineers knowledge and familiarity with the cooker.
18. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Pyle,
Thank you for your review. We are really pleased to hear about the excellent service you have had and appreciate your positive feedback.
Great service
17. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Smith,
Thank you for ordering your parts with Repairtech Services.
We are happy to hear you had a 5* experience.
Excellent service from Paul
Excellent service from Paul, very friendly and experienced. Job completed with no mess/fuss and cooker handed back over in perfect working order 👌
16. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Dillon,
We are really pleased to hear about the excellent service you have received. We strive to provide just that for all of our customers and your feedback is highly valued. Thank you.
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Lamb,
Many thanks for sharing your feedback about our service. We are glad to hear you received a 5 star experience.
Ordered part with help from advisor…
Ordered part with help from advisor which arrived within 24 hours.
Fitted easily with instructions.
Great experience would definitely use again.
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Kincaid,
We are very pleased that our staff were able to assist in identifying the part you required and to send it out swiftly. Your 5* feedback is highly valued and we will pass your comments on.
Booked through Rangemaster for a…
Booked through Rangemaster for a service. Arrived in good time. Friendly, effecient, gave good advice. Many thanks.
15. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Steele,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you.
Problem with our gad ovrn.
From me reporting the problem to your engineer leaving our house everything was outstanding. Response time was less than 48 hours, Paul the engineer was pleasant, extremely efficient and offered sound advice. We could not be more pleased with the service.
12. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Thompson,
Thank you so much for taking the time to leave a review. We are really pleased to hear about the 5* service you received from Paul.
Excellent service
Paul was friendly and efficient. He repaired two faults very quickly despite it only being an inspection call. I just have to pay for the parts and not another visit, which is great! Highly recommended.
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Critchlow.
We are really pleased to hear about the excellent service you have received.
Thank you for your review. We really appreciate your comments.
Had a visit from Repair tech services…
Had a visit from Repair tech services today to repair our Rangemaster cooker. The Repair tech representative was extremely helpful and professional. He was knowledgeable about all range cookers and gave very helpful advice as well as fixing the issue. Very impressed.
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Carter,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you.
Great service
Great service. Reliable and very pleasant engineer. Good faith in the work carried out. Would easily recommend
11. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Wendy,
Many thanks for taking the time to leave a review. We're happy to hear that you're pleased with our services and that you rated your experience as 5*.
Great service!
Paul came today to repair my cooker. I had been told by another company that I needed a new thermostat but Paul very quickly realised the fault was with the door catch which resulted in the oven losing 30-40% of its heat.
Paul repaired the door catch and I am really pleased.
I must say Paul was lovely and cheerful and just so knowledgeable about the Rangemaster cookers. Couldn't be more pleased with the service he provided. Thanks Paul!
I must also say a huge thank you to Mark at Repairtech too!
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Lawrenson,
Thank you for your positive feedback about Paul. We're delighted to hear that your experience with us has been 5*.
Paul is your man for quick and friendly clean repairs.
Paul is a lovely guy very friendly and helpful. Paul carried out a quick and effective repair and cleaned up any mess afterwards. I would recommend him very highly.
9. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr O'Brien,
We are really pleased to hear about the excellent service you have had from Paul.
Many thanks for taking the time to leave a review
Super fast glass cover delivery
Phoned up over Christmas needing a glass cover for our Rangemaster oven. Super smith process and correct part arrived the next day!
27. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Rhoda,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience and are delighted that we were able to assist you.
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