We wanted to change the colour of our Rangemaster cooker and phoned for advice, as to whether we could buy replacement oven door skins and drawer fronts. Despite our cooker being 16 years old, Repai... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I was extremely impressed with the service I received. The engineer arrived on time, quickly identified the issue with my range cooker, and carried out the repair with real professionalism. He was kno... Näytä lisää
Yritys on vastannut
Arranged for a quote which I agreed to only to have an unknown number call me demanding full payment for service they not completed nor offered any dates . This does not align with normal business pr... Näytä lisää
Yritys on vastannut
Engineer arrived within the timescale advised. Was very friendly & polite and sorted the problem with our Rangemaster. Gave good advice too. Glad to have it up and running to full capacity. Would defi... Näytä lisää
Yritys on vastannut
4,1
Hyvä
609 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 77 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great professional service
I called up with an issue for my rangemaster not working (bottom left oven). Spoke to Mark Stone who was incredibly helpful and professional. Even better rather than booking an engineer helped me over the phone to fix the issue . Can not recommend enough
23. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Newman.
Thank you so much for taking the time to leave a review. We are delighted that Mark was able to assist in resetting your clock. Please do not hesitate to contact us again should you experience any problems with your appliance.
Fantastic service
Fantastic service, friendly engineer. Provided advice on what had caused issue and how to stop it reoccurring. Clean and tidy.
23. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear K Barrow.
Many thanks for taking the time to share your experience. We are glad to hear you received fantastic service from the Engineer which is what we strive to provide. Your feedback will be passed on.
Determination Delivers.
I had a part for my cooker that was wrongly diagnosed by a visiting engineer. Sam Starling of Repairtech Services sent me all details on how to return the part to them for a refund. I followed all instructions but the part sent with the post office and their agent did not arrive. Sam and I did some investigating and tracked the parcel which had been delivered to the wrong address some 100mtrs away. He organised a search to the surrounding area with no success and sent me details of his work. I used these details to make a claim and due to his thorough work I obtained a full refund from the delivery company and an apology admitting their mistake. Well done Mr Sam Starling all due to your attention to detail and determination to obtain a favourable result.
11. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Barrett,
Thank you for taking the time to provide us with a 5* review. It is unfortunate that your own Engineer had misdiagnosed the part required and that your chosen courier failed to return it to the correct address. However, we are really pleased to hear that Sam went out of his way to assist with trying to locate the missing parcel and that you have received a full refund from the delivery company. Should you require any further parts in the future, please feel free to get in touch.
Excellent service.
16. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Wood,
Thank you for your taking the time to leave a review. We pride ourselves in delivering outstanding service to our customers, so it is great to hear that you rate us as 5*.
Amazing service
I'd put off this task, because I thought it would be tedious and difficult. I was completely wrong. The person on the phone was extremely helpful and made sure that I got the right part. It arrived two days later and was exactly what I needed. Amazing service - thank you!
7. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Tom,
Thank you for purchasing your part through Repairtech Services and your positive review. We do pride ourselves in delivering outstanding service to our customers, so this is great to hear. Please do not hesitate to contact us in the future should you require further assistance.
Paul was great
Paul arrived when he said and was thouroughly helpful explaining how the cooker works and what he was doing
Really pleasant guy too
Cheers
16. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Consumer,
Thank you for your kind words about Paul. We will be sure to let him know that you rate him 5-star.
expertise, hard work, plus good humour
Andy and his colleague worked hard - with good humour - on a particularly demanding job of excavating and replacing the Aga insulation and dealing with a serious leak. We are very grateful.
9. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear David,
Thank you so much for taking the time to leave a review. We are so pleased that Andy and his colleague were able to assist you and that you rated the experience as 5-star. We will definitely pass on your lovely comments to them both, which we are sure they will appreciate hearing.
The team and Tom were really excellent…
The team and Tom were really excellent in getting the right spare parts for our rangemaster cooker , I am an experienced gas engineer and when people go the extra mile to get your spares or information it really helps. I would strongly recommend this company for any work , spares or technical info , Well done Tom and team keep up the good work
8. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Mcdonald,
Many thanks for taking the time to share your experience. We pride ourselves in delivering outstanding service to our customers so this is great to hear. Your feedback will be shared with Tom & the team and if we can help again in the future please feel free to get in touch.
Delighted with the repair of my…
Delighted with the repair of my Rangemaster cooker I have always been pleased with it, Super to have it back in action
2. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Sylvia,
Thank you for taking the time to leave a review of our services. We appreciate you sharing your experience and are glad that we were able to assist you.
Mark was really helpful and went out of his way. …
Mark was really helpful and went out of his way to find us a local engineer but also advise us honestly as to whether a service was the right thing or not. He was also really quick and reliable to call us back.
24. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear CK Vita,
Seeing that you had a 5-star experience is the best thing we could hope for! Your feedback is highly valued and has been relayed to Mark who was really pleased to hear this. Many thanks.
Excellent customer service from Mark…
Excellent customer service from Mark Stone, great advice and a real pleasure to do business, very rare thing these days!
28. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Hetfield,
Many thanks for taking the time to leave a review. We pride ourselves in delivering outstanding service to our customers so this is great to hear. Your feedback has been passed on to Mark and we are sure he will be delighted.
I'm so impressed
I'm so impressed. Paul came out yesterday to complete the repair on my old cooker - which turned out to not be as straight forward as it looked - and his knowledge and experience (and hard graft!) meant it could all be sorted. Really happy and would 100% recommend.
2. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Howard,
We are delighted to hear that you received excellent service from Paul and seeing that you had a 5-Star experience is the best thing we could hope for. We really appreciate your comments and are grateful that you took the time to leave a review.
very quick and efficient
very quick and efficient - understood the instruction which were complicated and fulfilled them accordingly.
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Lowsley-Williams
Many thanks for taking the time to leave a review of our services. We are pleased to hear you rate us as 5*.
If we can assist again in the future, please do not hesitate to get in touch.
Excellent service from start to finish
Excellent service from start to finish. Courteous and efficient service from both customer services and engineer. I was kept up to date at all stages and repair was carried out on initial visit. Delighted with service.
22. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Travers,
Thank you for taking the time to leave a review. We appreciate you sharing your experience and are delighted that you rate our service as 5 star. All feedback is shared with the team in the office and our engineers who really do love seeing such positivity.
Fab customer service
The man that I spoke to on the phone was lovely and so helpful. I felt out of my depth but he was able to guide me and the part arrived really quickly too. Would be happy to use again even just to speak to the friendly team on the end of the phone!! Thank you so much!!
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Leon,
Many thanks for taking the time to leave a review regarding the spare part you recently purchased from us. We are happy to hear you received excellent service. Your feedback will be passed on to the call handler who we are sure will be delighted.
The oven part I ordered was expected to…
The oven part I ordered was expected to arrive in 1-2 months and actually arrived in 2 days. Altogether a seamless and excellent service.
19. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Customer,
Thank you for taking the time to provide us with a 5 star review. We are happy to have been of service and glad that you rapidly received the part you required. If we can help again in the future please feel free to get in touch.
A job very well done
Arrived promptly. Quickly assessed the two issues we had with the cooker. All done and very pleased. Have kept their details just in case for the future.
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Haddow,
Thank you for your positive review. We pride ourselves in delivering outstanding service to our customers, so this is great to hear.
Quick and satisfactory service.
The person I spoke to was very helpful. He had to research what I wanted then contacted me. The item was delivered much quicker than I expected.
5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Anonymous,
Thank you for taking the time to provide us with a 5 star review. We are happy to have been of service and glad that you rapidly received the part you required. If we can help again in the future, please feel free to get in touch.
Great Service by Technician Paul in…
Great Service by Technician Paul in relation to our Professional + Range Master Cooker Repair.
Suspected Issues explained to us clearly and repairs carried out very satisfactorily. Cooker working well now and we’re very happy with the Technicians professional support.
19. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Ms Young,
Thank you for taking the time to leave a 5* rating. We are glad to hear that you received a great service from Paul B and your appliance is working well. We really appreciate your feedback.
A frustrating experience
A frustrating experience. I have an AGA Masterchef Electric oven which blew fuses and stopped working. On19 March. Repairtech collected payment that day and promised an engineer by Friday. I heard no more so chased by phone and email without getting any information of the promised engineer. Requests for the details of complaints procedure or Directors details were ignored. Chased again on 9 April and the engineer finally called on 11 April over 3 weeks after taking payment. I am in my mid 80s and effectively had no cooking facilities over the Easter period. Beware, DO Not part with your money without obtaining a firm promise of action by this company.
19. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Repairtech Services (UK)
Dear Mr Dezberg,
We are deeply disappointed to read the comments given in your review and we apologise for the delay in the repair to your appliance. However, we do confirm that we are not an “emergency” service. Payment was taken on Wednesday 20.03.24 and you would have been informed that the Engineer would contact you within 1-2 working days. We would not advise that a visit would take place by Friday as we have a large network of Authorised Repair Agents and as such, we ask the Engineers to call you directly to arrange the appointment to ensure a mutually convenient date. An out of area Engineer was assigned to your call due to the Engineer who had attended on a previous occasion being on Annual Leave until 02.04.24 and we confirm that you were made aware of this.
Unfortunately, you were not contacted by the assigned Engineer within the agreed timescale and upon being notified of this, we contacted the Engineer ourselves asking for them to call you asap to arrange your visit. Sadly, this did not happen and as a result we offered the choice of a full refund or to re-assign to the Engineer who had been on Annual Leave. The job was subsequently reassigned on 03.04.24 and we are pleased to note the repair was completed on 11.04.24.
We sincerely apologise that your experience has not meet your expectations or our standards on this occasion.
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