Leaky bottle, denied warranty claim, and a return policy that protects the company, not the buyer
Order #185985, July 2026, $143.04: the 26 oz stainless-steel bottle with the Myo-Nozzle and straw.
- It leaked from day one and got worse over the following weeks.
- With room-temperature filtered water, it soaked my car's cup holder and the items under it within an hour.
- Support's answer: the bottles are "leak resistant" but "not 100% leak proof." Open the lid now and then, and don't store it on its side.
- They denied my warranty claim based on my photos.
- Their return policy covers only sealed, unopened products, so a bottle that leaks once you use it can't be returned.
- I escalated to management, and the manager's reply took 12 days. She asked for another video before any further review.
At this price, I'd expect a bottle that holds water and a straightforward fix if it doesn't. Check the return policy before you order.








