Relxtime Arvostelua 

Bought a hottub for my wife for Christmas. Tried to set it up for her after work , filled the tub up and it all leaked out. Found a tear in the seam at the bottom.
Emailed Walmart who rerouted the email to this company. Company emailed back asking us to confirm that we would take a " compensation" without telling us what the compensation would be.
They then had the audacity to tell us that they didnt want to incur the operating costs of taking it back. All we wanted was a replacement or a full refund. I will update this if we get a reasonable and satisfactory response. It has now been 5 days since purchase and the hottub is unusable and I'm still out the money.

Had a problem with an order, called listed help number and it was out of service. I then got on online chat waited 10 hours for response which was to late the item was already shipped. A large company such as relxtime should have a working customer service number to call here in the states.

This inflatable hot tub is beautifully constructed, straightforward to assemble and get going and wonderfully restorative. I use it morning and evening it comfortably fits two people with legs stretched out. Best investment ever I recommend the winter cover for cooler climates. The included pad for underneath. The hot tub is flimsy and inadequate. I created my own pad out of six cushy, waterproof mats. There are padded cushions inside the structure on either end. These are very comfortable. No need for other seats. They included side table is very helpful.

I LOVE THESE HOT TUBS!!!! Higher quality than the ones I used before. Best 2 person on the market!!!!!

We loved it till we didn’t! Heater went out several times with in the first year. They replaced it the first time. Then we just purchased another one because it was out of warranty. It didn’t work. They said they had a quality issue but now won’t communicate with me about replacing the heater I just purchased. They want me to just buy a new hot tub. We loved the hot tub just wished it would work.

The people help us are very good

I was sent two square insulated covers two weeks apart and charged for both of them at the same time. I’ve asked for a return label for one if the shipments and have not received a reply.

To be honest the customer service has been terrible. I purchased a replacement external heater pump the one I received was bad. I’ve been trying now for two weeks to get this one replaced and haven’t had any luck. I’ve called at least three times and sent four different emails to different email addresses I give by the customer service representative.

Spa was ez to set up.

Old hard spas are anachronistic,
Expensive to operate and hard to
Move

Heating this is 1/3 the cost.
Only negative is that I have to
Supplement inadequate heating
Even in my very moderate cal coast
Climate.
But would buy again.
Excellent quality!

Hot tub arrived quickly and instructions were easy to follow. We have used it several times and everything seems to be holding up well.

Ease of set up.
The shipping was fast and it isnt too heavy.
While it is a 110v plug and play model, it really should have it's own dedicated circuit.
We like how the heater and jet assembly is part of the unit and doesn't have to be connected, it makes it a much more compact unit.

I have emailed at least 20 times for help about my spa. I keep getting the run around. Company told me to weeks ago they would send me a return shipping label. Still haven't received it. Im Supposed to be able to pick a new spa but that has happened. Im still paying for a tub that doesn't work. I would rather have a FULL refund. Going foward I will not ever purchase anything from relxtime and it's affiliates.

This is the 3rd heater block and it's leaking once i installed it. Terrible

We love it! Easy set up by following the video from Hottub owners hq on YouTube.

Bubbles are so relaxing! We bought headrests online which makes it more comfy.

I had no problem with ordering, setting up or using the hot tub. It feels great, works great. I believe I purchase the correct one.

Just set up will try today the thermal blanket should be water proof but everthing is great nice quality

wife purchased hot tub. but couldn't use for a while do to medical reasons but the first use the bubble/self inflate does not work. been trying to reach a customer service rep for over 3 weeks sent two emails videos pics ECT to try and resolve the issues during my 1 year 365 day warranty period now it's getting close if not a week or two passed the 365 day mark no resolution no awnser on my emails or the one phone number provided. so if it seems like relxtime is purposely trying to run the warranty period out if they already didn't now. .. so my advice would be don't deal with relxtime if u expect warranty honored that being said I will update my review if anything changes I am changing my review because although I had issues at first due to a lot of communication issues I was finally able to get in touch with people and get better communication with the company and as a result of the fact that they saw that I had initiated my complaint before the warranty was out of date although I had to wait they ended up remedying the issue and standing behind their product so I have to say although it started off it's like a one or two star review cuz I was not happy they did the right thing they honored the warranty part due to the fact of it wasn't really anyone's fault besides maybe a Time issue for the lack of communication but communication was finally better and the issue is remedied

A company is judged by what they do when they come up short. You recognize it and fix it. I will always be a customer of yours!!

Honestly, for the price point, you'd be hard pressed to find better value. Delivery was less than 4 days, set up was 20 minutes, filling it another 30 minutes and it was ready for use the following morning. Stays warm even when uncovered and only requires 120V power outlet so no need for electrical work.

I was skeptical at first, but thought for the price it was worth the purchase and I couldn't be more pleased.

My package was sent totally across the United States as I live in WV - it was delivered in CA; I've sent 3 emails requesting refund, with no return, communication is horrible.