I have been looking for some activities for my grandad, he doesn’t have dementia but is having some older age cognitive and mobility challenges. My uncle bought him a jigsaw but it was 1000 pieces and... Näytä lisää
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I do not do on-line shopping so found a telephone number, rang and Ben phoned me back and took my order over the phone. Very helpful and pleasant and parcel on it's way.
My mum used to love jigsaw but had given up due to frustration in recent years. Finding these jigsaws with various sized pieces and the ability to be done in the box has changed that. Seeing her pride... Näytä lisää
The products I received were top quality. Mum has really taken to the aqua painting and it calms her down. I also purchased the bakery magnetic board and she did interact with me whilst talking abou... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We believe in the power of spending time together, doing things you love, smiling, chatting and discovering. That’s why we develop products and activities that aim to bring joy and connection to people with dementia and their care-givers.
Yhteystiedot
72 Leonard St,, EC2A 4QX, London, Yhdistynyt kuningaskunta
- +44 (0) 203 488 2001
- info@relish-life.com
- relish-life.com
4,8
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Missing pieces, poor shipping
I ordered a puzzle and it came loose in a box. 4 of the puzzle pieces were missing.
1. lokakuuta 2024
Vastaus yritykseltä Relish
Hello there
We sincerely apologise that your puzzle was missing pieces. We are more than happy to arrange a replacement for you as soon as possible.
Regarding the 100-piece puzzles, we’ve carefully considered customer feedback and are in the process of reviewing and improving the packaging.
We will contact you directly to arrange the replacement, and we hope it is enjoyed once received. Again, we’re sorry for the inconvenience and disappointment this has caused.
Any questions, please do let us know.
Excellent product
Excellent product, mother very pleased, has vascular dementia. Look forward to purchasing more puzzles.
2. lokakuuta 2024
Vastaus yritykseltä Relish
Hello David
Thank you for your lovely review! We're so happy to hear that your mother is pleased with the product. It’s wonderful that the puzzles are bringing her joy.
We look forward to helping you find more in the future!
Warmest regards
Samantha
Customer Support Manager
Jigsaw as described and delivered in a…
Jigsaw as described and delivered in a reasonably timely way.
1. lokakuuta 2024
Vastaus yritykseltä Relish
Hello Anne
Thank you for your review. Wonderful! We are so pleased the puzzle met with your expectations and arrived on time too.
We hope this will be enjoyed and if we can help further, please do not hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
my Dementia clock has still not been…
my Dementia clock has still not been delivered by EVR-i after a week of requests for it to be delivered. I have also sent you complaints which have been ignored. please chase your subcontractor or refund my payment.
1. lokakuuta 2024
Vastaus yritykseltä Relish
Hi Terrance,
We are sorry you feel this way. Upon checking, my colleague Samantha did get back to you on the same day of your query (Wednesday). Unfortunately orders do occasionally get stuck when being delivered by couriers. As soon as this was flagged as lost we had sent a replacement order. I have just resent the tracking on the same email thread in which my colleague replied on Wednesday
Please let us know if there is anything else we can help with
Thanks
Kyle
These products are well thought out and…
These products are well thought out and helpful in giving patient "work" to do and customer service is good.
30. syyskuuta 2024
Vastaus yritykseltä Relish
Hello Maria
Thank you for your kind words! We're so glad to hear that you find our products thoughtful and helpful for your patients
And we are pleased to hear the customer service met your expectations.
We are here to help if you have any questions.
Warmest regards
Samantha
Customer Support Manager
Only thing that is hard is that she…
Only thing that is hard is that she doesn't have a play list, so among hundreds of CD's we cannot choose her favorite tracks. I understand why you are keeping it simple, but hard for the caregiver to load her thumb drive.
Also the MP# drive does not work well with Apple computers.
24. syyskuuta 2024
Vastaus yritykseltä Relish
Hello there
Thank you for your review and for the feedback on the Relish Radio and Music Player. Where we cannot help you with choosing the favourite tracks for your loved one. We can try to assist with suggesting ways round this to bring music into their lives asap. We will message you directly to help more with this.
Regarding Apple, we do advise of the incompatibility of this with downloads. We are sorry if this was not clear and will review this messaging. However you can transfer CD's via Apple computers. We hope that the radio, once fully loaded with music will bring much joy and comfort to them.
We will be in touch regarding support for loading the music.
Warmest regards
Samantha
Customer Support Manager
Brilliant products for my dad who has…
Brilliant products for my dad who has advanced Parkinson’s disease to keep his busy mind occupied
The customer service is excellent and delivery is prompt
22. syyskuuta 2024
Vastaus yritykseltä Relish
Hello there
Thank you for your kind review! We're so pleased to hear that our products have been helpful in keeping your dad engaged.
If you ever need anything else, don’t hesitate to get in touch, we are always happy to help.
Warmest regards
Samantha
Customer Support Manager
A great idea.
Delivery was quite slow but once we received the clock, set up was incredibly easy and the product appears to be working well and so far has been a great help for my father, with reminders I've set up to take his pills, feed the cats, eat his lunch etc. A great idea.
20. syyskuuta 2024
Vastaus yritykseltä Relish
Hello Susie
Thank you for your feedback! We’re sorry to hear the delivery was slower than expected but are glad that once the clock arrived, the setup was easy and it’s been helpful for your father. It’s great to know that the reminders are making a positive difference in his daily routine.
If you have any further questions or need assistance, feel free to reach out.
Warmest regards
Samantha
Customer Support Manager
Vastaus yritykseltä Relish
Hello Keith and Thelma
Thanks so much for the great review. We are so pleased to hear the delivery was swift and you love the products.
We hope this will be most enjoyed. And if we can help further, please don't hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
Excellent product from an excellent…
Excellent product from an excellent company!
Having been diagnosed with dementia 12 months ago, my Mom is now getting that she doesn’t know what day it is. Looking on the internet for something to help her keep track of the days and the time of day, I came across this brilliant Dementia Clock from Relish. I ordered it in the hope it would be okay. It arrived very quickly. We set it up for mom and my hopes were far exceeded- it’s absolutely brilliant! So much so that mom no longer needs to call me to see what day/date it is! I can’t begin to say how impressed I am with this clock.
16. syyskuuta 2024
Vastaus yritykseltä Relish
Hello Lorraine
Thank you so much for your wonderful review! We're delighted to hear that our Clock has made such a positive difference for your mom and that it exceeded your expectations. It's fantastic that she’s now able to keep track of the day and time with ease.
We truly appreciate your kind words and are so glad the clock has brought both you and your mom some peace of mind. If you ever need anything else, don’t hesitate to reach out. Thank you again for your support!
Warmest regards
Samantha
Customer Support Manager
order easy - price prohibitive
easy to order however, pricing is extremly prohibitive to ordering more - I have pruchased 2 jigsaws for my bedbound Mum over last year. Would love to get her more just cannot afford them
16. syyskuuta 2024
Vastaus yritykseltä Relish
Hello Annette
Thank you for your feedback and for choosing our jigsaws for your Mum. We’re glad to hear that ordering was easy.
We’re always working to ensure our products are of the highest quality. We do try to absorb costs where we can, however are not able to get higher discounts as larger companies can.
Thank you again for your support, and please don’t hesitate to reach out if you have any further thoughts or questions.
Warmest regards
Samantha
Customer Support Manager
Easy to use website quick delivery
Easy to use website quick delivery, lovely products, attentive responses, overall super experience
4. syyskuuta 2024
Vastaus yritykseltä Relish
Hello Laura
Thanks for the great review. We are pleased you had such a positive experience, from order to delivery and support.
We hope the products will be really enjoyed and if we can help further, do not hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
The quality of the products is great…
The quality of the products is great and the service when I had a minor problem with payment was outstanding. Thank you!
27. elokuuta 2024
Vastaus yritykseltä Relish
Hello Mrs T
We appreciate you taking the time to leave us your review. And thank you for your feedback. We are glad you love the products and we do wish who they are for really enjoys these.
We are always happy to help and any problem, no matter how minor, we are committed to finding a solution.
If we can help again, don't hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
I am very impressed
I am very impressed! The clocks are great (I bought 2) - everyone who comes over comments how nice they are and they help my mom (who has some dementia and poor eyesight) to have orientation as far as day, time of day, date, and time. Even the packaging reminded me of Apple products. Also, very easy to set up!
28. elokuuta 2024
Vastaus yritykseltä Relish
Hello there
Thank you so much for your review and feedback. The most important thing is that they are supporting your mom. And this is great to hear. Giving control back to a person to maintain independence is crucial for wellbeing.
We strive to design products that are of high quality. As everyone deserves the best.
If we can help with any questions, please don't hesitate to reach out and thank you again.
Warmest regards
Samantha
Customer Support Manager
It is easy for my husband to use
It is easy for my husband to use. This is our second Relish. One upstairs and one downstairs. `- It looks good, it sounds good so we are delighted with them.
27. elokuuta 2024
Vastaus yritykseltä Relish
Hello Gretl
Thank you for taking the time to leave us your review. That's fantastic to hear! We're so pleased that this product has been such a convenient and enjoyable addition to your home.
Thank you for your kind words about its appearance and sound quality too. This will be shared with the design team.
If we can help further, please do not hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
Lovely puzzles however old you are!
I bought several jigsaw puzzles for my mum who has very much enjoyed putting them together, albeit with a little help 😊 Lots to talk about whilst completing them.
31. heinäkuuta 2024
Vastaus yritykseltä Relish
Hello Deborah
Thank you for your review. That's wonderful to hear! We're so glad your mum has enjoyed our puzzles. It's always heartwarming to know that our products bring joy and shared moments. Thank you for your kind words.
If we can help further please don't hesitate to reach out.
Warmest regards
Samantha
Customer Support Manager
Practical, clear clock for my Aunt living with dementia.
My aunt is delighted with her new clock that gives the time, day and date so clearly. It even tells her if it's Monday morning or afternoon. Perfectly clear face and easy to set up. She loves it.
The clock arrived in good time, well packed and is worth its weight in gold. Thanks so much!
13. elokuuta 2024
Vastaus yritykseltä Relish
Hello Sue
Thank you for taking the time to leave a review and share your experience. We are super pleased to hear that your aunt loves her new clock. We hope this goes towards supporting her to be independent and in more control of her day.
If we can help with any questions, please do not hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
Relish Radio Player not compatible with Mac
Great idea, but I was very disappointed to discover when the radio arrived that the Playlist function is not compatible with MP3s downloaded from Mac. This is a significant limitation and is not made clear on the product website.
22. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Relish
Hello there
Thank you for your review and feedback. We are sorry that it was not made clear on the site. It is mentioned in the manual, however completely appreciate that this should be a known fact prior to purchase. We researched USB's and found that unfortunately the incompatibility is not unique to our music player.
Your comments have been passed back to our marketing team. We will ensure that this information is clearly communicated on the website going forward.
If you are unable to find assistance from a friend or family member with a desktop to download the music. Relish and our partner retailer in Australia, do offer a 30 day money back guarantee.
Please do reach out to us at info@relish-life.com and we will be most happy to assist further.
Kindest regards
Samantha
Customer Support Manager
Very pleased
There was no mention of dementia on the product or packaging - the different jigsaw puzzles we bought exactly what we wanted
22. heinäkuuta 2024
Vastaus yritykseltä Relish
Hello Samantha
Thank you for your review and feedback.
We are pleased you found exactly what you were looking for. And that the removal of any mention of dementia was welcomed.
If we can help again, do not hesitate to reach out, and we hope the puzzles will be very much enjoyed.
Warmest regards
Samantha
Customer Support Manager
Exactly what I needed for my group of…
Exactly what I needed for my group of mixed ability seniors.
7. elokuuta 2024
Vastaus yritykseltä Relish
Hello Mrs Srodinski
Thank you for taking the time to leave us your review.
We are pleased to hear that the products are just right for your group. We also offer a library of free activity ideas (with an email sign up). Please do have a look at these here https://relish-life.com/blogs/activities, as there may be something your group will find enjoyable too.
If we can help further, please do not hesitate to let us know.
Warmest regards
Samantha
Customer Support Manager
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