Relias Arvostelua 

Multiple Issues with content freezing and being unable to complete as well as, employee's unable to contact directly to handle these issues.

Under my subscription it states I am not on auto renewal and yet, it was renewed. There is no choice on not to auto renew. I may retire my license next year, so I don't need your service. Cancel this subscription. I am disputing your charge.

I was able to complete my continuing education requirements for licensure renewal in a timely fashion using Relias and the content of the coursework was helpful for my work with the Red Cross.

Customer service is really quite helpful from the simplest question answered through Riley the AI chatbot or your salesforce representatives. Even when they can't answer specific questions, they put me in touch with experts in the area of question. Always timely responses and a review of the discussion is emailed for reference.

Some issues with having to go back to a training plan when reviewing user transcripts but all in all it really is just a few clicks to get back to where you want to be.

I find the crosswalks to be very helpful particularly when creating training plans.

Lots of choices and good learning material

Customer Support are good listeners

I ask a LOT of questions as I try to learn the more complex aspects of Relias. Everyone I've spoken to in customer support has been very good about taking the time to fully understand my problem, they ask clarifying questions to figure out how we got to where we are with an issue, and they are very patient with answering my multitude of questions.

Our department has utilized the Chat feature to reach Customer Service on many occasions. The wait time is never long which is much appreciated when reaching out in the middle of the work day. Customer Service uses language that is easy to understand, and often provide clear step-by-step directions. We like that the chat responses are emailed to us to use as a reference at a later date if needed.

It was great! Problem was resolved.

The support I have received from the beginning to date has been amazing. Relias staff never fail to find a solution to any issues, explain what went wrong and how to do it the next time. Relias has made me a success.

Relias support is always very helpful and patient in helping me troubleshoot issues. Everyone has been amazing and Valerie, our success manager frequently reaches out to check in and make sure that we are utilizing the site as best we can.

Tired of having to delete new employees and put them back in again. Get your IT department in order. I've had to do it for 9 employees now and I am angry!!!!!
We pay you a ton of money. We are a tiny company. Fix your system, stop kicking my employees out.

Excellent management system and superior support.

All of your support agents that I have worked with the past few weeks have been very helpful. I really love when they educate me on processes, as I am still learning all of the capabilities of Relias, what they can do and what is our responsibility. Overall, a good experience.

It’s always a pleasure to speak with the Relias staff, they are very committed to finding solutions that fit my needs.

It is somewhat difficult to have someone to address changes with. Also, a supposed scheduled appointment to discuss discovery was cancelled and no reason was given after annual payment had been made.

Still a fantastic platform - functionality-wise. Customer service though has been spotty, e.g., being told something wasn't possible until I shared what was provided previously; some not reading the work order correctly so I have to reiterate what I was asking for, etc.

Relias has made staff trainings easier and more understandable

Hearing that our feed back is read and makes an impact on how the site runs is amazing. Your attention to details and passing along information is excellent,

Relias is a great way to educate and meet continued learning requirements all in one platform and it is so easy to navigate. Super convenient!

As an LMS, it works great for its main intended purpose of administering trainings courses and records. However, it's very limited in functionality. I wish the exam feature was a little more robust and that Relias could read out quizzes within SCORM files. I use Articulate Storyline, and Relias can't report any data from that SCORM file, so quizzing within that file is wasted.

Additionally, I would like to see courses being marked as "failed" if a learner does not pass an exam. If people take an exam, with limited attempts and fail, there should be a way to mark them as failed.

I wish there was also a way to report out failed exam attempts in Relias.