relay.delivery Arvostelua 522

Well, as you may see on our history, I am your clients since more than 10 years and I was happy with your delegeny but this last year, since you are using the service of RELAY for delivery,...I am not HAPPY at all as to be more COMFORTABLE for them they asked me to pick up my delivery from another places !!!
Why is that ???
Why did I gave you MY ADDRESS for delivery ???
Please, STOP,STOP,STOP using this UNRELABLE "RELAY"'s service !!!
It is not COMFORTABLE for ME- your clients for so many years !!!
Verrrryyy DISSAPOINTED,. Dr. VIOREL URSU AMAZON.UK and RELAY-delivery

I would give them 0 if I could
Worse delivery company out there.
Communication is terrible I Waited 10 days for a reply as I want to make a formal complaint then to be told they’ve took my feedback on board but still not told me where I send my complaint too
Second delivery attempt wasn’t even tried and my package sent back

This company seems to steal the items and replaces it with something else, absolutely livid, they never ring the bell, just leave parcel outside, where it could easily be stolen, but to find the wrong item, unacceptable, awaiting a response and the delivery of the correct item purchased from Vinted , I would never trust this company, as the standards are shoddy and they seem to have a terrible reputation.

A absolutely shocking service . Your parcels are dumped on the doorstep for all to see. Note on my doorstep to say deliver to No2 or No 6. Even when they do deliver to neighbours, there isn't a note left to say who's got it. I have bins at the side of my house so they could have hidden the parcels down the side of them, but "No" it's too much for them. Even when you are in they don't press the video bell , they just can't be bothered. I'm complaining to Temu about this as not happy. SM

Shit
Went to shop to collect my package and owner refused becuase I didn’t have their app
Thank you

It is a bad company for use to delivery

They mixed up parcels from a Vinted sale, my buyer received the wrong parcel and was really upset. I decided to refund her the purchase price (£30) because I would have been upset if I were her. I complained to Relay and provided evidence of the wrong parcel being delivered but have heard nothing back from customer support.

Knocked on door at 9.35 I have the time on my door bell camera we got to the door in less than a minute and he was gone he took a photo of the door and there was no parcel in site. He literally took the photo rang the bell n walked off. This company needs investigating

My delivery was left outside the boundary wall by the driver ! Now I can’t find my delivery , it appears to have gone missing !

I was really worried about my delivery having looked at reviews, but my experience was fine. Nothing special, but nothing bad. Typically people review bad experiences for often than positive or neutral ones. Will I choose relay again? Probably not due to the amount of negative experiences reported but overall I'm happy with the service I received

Only gave one star cos I couldn't give a minus. Relay are an awful company. My parcel was delivered to next street same number, When I found the house the man who I knew said he Refused to take the parcel But the delivery guy still took the picture at his house Now I don't know were my parcels gone. I can't request a refund because it's showing as delivered and no one from relay has got back to me #Fuming/Dissatisfied/Disappointed

Customer got sent the wrong package, no customer service! Havent replied to any emails, now im out of pocket as iv had to refund.
Doesnt even deserve 1 star!

Relay is a scam! I sent a parcel and instead of receiving my package, the recipient received a completely different one. I contacted Customer Service 6 days ago and nobody has even bothered to reply!

Are you kidding your customers?! Give me my money back for the parcel!

Don't even deserve a 0. An appalling service. AVOID, you contact anyone, dont deliver parcels. May be a cheap courier but you either dont receive or it takes weeks to arrive

Terrible customer service.. I bought an item from Vinted and this parcel company managed to put my shipping label on the wrong parcel! Since then they have not responded to a single email except the automated response that they would be back to me within 72 hours.. well its been over 190 hours and I’m still waiting! If you are sending an item from Vinted definitely do not select this company to deliver!

Sent item sold on Vinted and dropped off at shop who just put a yellow sticker on the parcel. The parcel stayed at the shop for a week at which point I contacted Relay and the parcel was collected. An item was delivered but it wasn't the item I sold! The postage label that had been attached at some other point in the delivery process had been mixed up and instead of a pair of leggings the customer got a random bag! Its been over a week since I raised the query both with Vinted and Relay and no response. I've removed Relay as an option now - never again!!!

Deliveries attempted (apparently) around 8pm and on a Sunday afternoon for a business address. Can't speak to anyone and now the delivery has (apparently) had too many delivery attempts.. so where is it now.

Avoid these jokers, I'll open a dispute with the sender.

‼️WARNING TO ANYONE USING RELAY DELIVERY 😡

I am extremely frustrated with Relay Delivery.

My parcel was marked as "delivered", but the delivery photo clearly shows it was left at a completely different property. Despite this, the tracking was updated as successfully delivered and I was left without my parcel.

This is not a minor mistake. Delivering a parcel to the wrong address and then marking it as delivered causes inconvenience, stress, and wasted time for customers who now have to chase both the courier and the retailer.

I've submitted a complaint and expect Relay to investigate immediately, recover the parcel, and explain how such an obvious delivery error was allowed to happen.

I've worked as a courrier for one shift and given up.
I was asked to go to a local ship and get the big delivery bags, then I'll have to scan and sort the parcels roadside or in the car park, while everyone looking at me weirdly, it will take me about 25 mins , then they want me to deliver 50 parcels in 2 hours. Every time I deliver I have to take 2 pics, which then has to ve verified which takes its time depends on the mobile coverage. Th3 delivery app drains the battery so much.. I literally have to have it plugged in between every delivery.

Anyway how the heck am I suppose to deliver 50 parcels in 2 hours , after spending time to scan and short, and they paid 68p per parcel. What the heck man.. no wonder how the customers are leaving you guys bad reviews.. it needs to start from looking after the courriers.

Absolute rubbish company. I'll never work a shift for you again.