Reincubate Arvostelua 

757
•
TrustScore 3/5 tähteä

3,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

ich habe reincubate camo gekauft. Der Hersteller wirbt auf der Website mit einer 30 tägigen Geld zurück Garantie. Da mir das Produkt nicht gefällt wollte ich von diesem Recht Gebrauch machen. Der Supp... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

I pay for Camo to stream an iPhone to windows, when it works it’s alright but it’s becoming far too frequent where camo will not detect any iPhone. It’s extremely frustrating to pay for a service... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Eu AMEI o fato de o aplicativo disponibilizar toda uma configuração completa mesmo no plano gratuito! A câmera continua com uma qualidade impecável, existem efeitos de snapchat, etc. O aplicativo é co... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I paid for the Camo Studio Pro version but later realized it was not suitable for my needs. I had not used the product for even a full day, so I contacted the support team to address the issue. T... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Ohjelmistoyritys
  2. Tietojen palautuspalvelu

Tietoja yrityksestä Reincubate

Erilaisten ulkoisten lähteiden tuottama tieto

Helping you get more from your Apple devices and data. HM Queen Elizabeth Ⅱ recognised Reincubate’s innovation twice with the Queen’s Award for Enterprise, Britain’s highest business honour.

iPhone Backup Extractor has been built with love by Reincubate in London since 2008. We released Camo in 2020.


Yhteystiedot

3,2

Keskitasoinen

TrustScore 3/5 tähteä

757 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,2

Kaikki arvostelut

(757)

8 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

30 tägige Geld zurück Garantie wird nicht eingehalten

ich habe reincubate camo gekauft. Der Hersteller wirbt auf der Website mit einer 30 tägigen Geld zurück Garantie. Da mir das Produkt nicht gefällt wollte ich von diesem Recht Gebrauch machen. Der Support hat schnell geantwortet, und gefragt ob er mir technische Hilfestellung geben soll. Ich möchte allerdings eine Rückerstattung. Mittlerweile antwortet mir der Support nicht mehr, mehrere Nachrichten blieben unbeantwortet und die Erstattung ist nach fast 2 Wochen immer noch nicht eingeleitet.

9. syyskuuta 2026
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Vielen Dank für Ihr Feedback, Richard. Es tut mir leid, dass sich die Bearbeitung Ihrer Rückerstattung verzögert hat.

Auch wenn wir manchmal einige Fragen stellen, um zu sehen, ob wir bei Problemen mit Camo helfen können, gilt unsere 30-Tage-Geld-zurück-Garantie selbstverständlich weiterhin, wenn Sie einfach eine Rückerstattung bevorzugen.

Nach dem ersten Gespräch mit unserem Team kam es zu einer Verzögerung bei der weiteren Bearbeitung Ihrer Anfrage; ich bitte um Entschuldigung, dass Sie warten mussten. Ihre vollständige Rückerstattung wurde inzwischen veranlasst und wird auf das ursprünglich verwendete Zahlungsmittel zurückgebucht.

Vielen Dank, dass Sie Camo ausprobiert haben, und nochmals Entschuldigung, dass wir die Angelegenheit nicht so schnell wie nötig geklärt haben. Sollten wir Sie in Zukunft anderweitig unterstützen können, wenden Sie sich bitte direkt an mich – Eleanor –; ich helfe Ihnen sehr gerne weiter.

Saanut 2/5 tähteä

I pay for Camo to stream an iPhone to…

I pay for Camo to stream an iPhone to windows, when it works it’s alright but it’s becoming far too frequent where camo will not detect any iPhone.

It’s extremely frustrating to pay for a service that may or may not work when yoy use it.

9. elokuuta 2026
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Hey Daniel, I’m sorry you’ve had such an unreliable experience. Once your iPhone has been connected, Camo should recognise it automatically, it certainly shouldn’t feel like a gamble each time you want to use it. This doesn't sound like normal behaviour, and we’d really like to investigate what’s causing it. Please email us at support@reincubate.com; I’m Eleanor, and either I or one of the team will be happy to help get this working reliably for you.

Saanut 1/5 tähteä

The software ends up unusable

The software ends up unusable,
Spent 1 month with their support team to try & help them fix their software, then I gave up.

In a nutshell : I bougth a piece of software that makes my computer crash and spent 1 month trying to get them fix it without getting a refund.

15. heinäkuuta 2026
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Hey François, I'm sorry to hear about your experience.

I've been unable to identify your support case from the information available in your review, so I haven't been able to investigate what happened or review the correspondence you've referred to.

If you could please take the time to reach out to me, Eleanor, at support@reincubate.com, I'd be happy to look into this for you. I'd like to understand what went wrong and review both the technical issue and how your case was handled. Thank you!

Saanut 5/5 tähteä

Ich habe mit Überzeugung das Program…

Ich habe mit Überzeugung das Program Pro gekauft. Es funktioniert super und ist leicht zu installieren. Das ist mit vielen Programmen, dich herauszustellen ist der Support! Super super gut, Profis kümmern sich sehr sehr schnell! Absolutes Kompliment und Vielen Dank!!!!

9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Wow, vielen herzlichen Dank für diese wunderbare Bewertung!

Es freut mich riesig zu hören, dass Ihnen Camo Pro gefällt und die Einrichtung so einfach war. Besonders gefreut haben mich aber Ihre netten Worte über unser Support-Team – ich bin Eleanor und leite das Customer-Success-Team; das bedeutet mir unglaublich viel!

Es liegt uns sehr am Herzen, unseren Nutzern zu helfen. Zu hören, dass unser Team einen so positiven Eindruck hinterlassen hat, ist für uns daher von großer Bedeutung. Ich werde Ihr Lob auf jeden Fall an alle Beteiligten weitergeben – sie werden sich sehr darüber freuen.

Nochmals vielen Dank für Ihr Vertrauen, Ihre Unterstützung und dafür, dass Sie sich die Zeit für ein so durchdachtes Feedback genommen haben. Das bedeutet dem gesamten Team sehr viel!

Saanut 5/5 tähteä

Great support!

I paid for the Camo Studio Pro version but later realized it was not suitable for my needs. I had not used the product for even a full day, so I contacted the support team to address the issue.

The agent, Hans Christian Hizon, politely offered technical assistance, which I did not need since I only required the product for one day. He then processed a refund for me.

Overall, the interaction was polite, quick, and professional. Top-notch support.

24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Thank you so much for the 5-star review! We're really glad to hear your experience with our support team was smooth and helpful. I'll make sure Hans sees your kind words, we'd really appreciate it. Even if Camo wasn't the right fit this time, we're really glad you gave us a try and that we could help quickly and professionally.

If you need us again or have any questions, you can always ask at support@reincubate.com, where the team and I [Eleanor], will be more than happy to help

Saanut 2/5 tähteä

This is a review of the service

This is a review of the service, not the product, which was just okay. I found that I had a duplicate account the was being billed for just over two years, $6. per month, not much, but it adds up. I sent a note to their customer service department, and after a few days they found there was a typo in the registered email address domain - gmaill.com - my bad, but we know that they must have seen the errors coming in. They offered to refund that last payment. I suggested that they could refund the duplicate amount with the typo. In short, I was told, no, this was their policy - to keep charging as long as the credit card posted each month. I won't call this theft, what would you call it>

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Thank you for taking the time to explain this, I can understand why that situation would feel frustrating, especially over such a long period.

You’re absolutely right that the duplicate account came down to a typo in the email address, and while our system will continue billing an active subscription, I appreciate that this wasn’t intentional on your side.

As a gesture of goodwill, we’ve refunded the remaining charges for 2026. While we aren’t able to go further back than that, I do want to acknowledge your experience and thank you for raising it.

We’re also in the process of improving our sign-up flow to help prevent situations like this in the future. If you want to discuss this any further, please reach back out to the team at support@reincubate.com

Saanut 4/5 tähteä

Outstanding product

Outstanding product, just needs a couple of small fixes.

All I wanted was some of my Notes from my old iphone which I'd replaced with Android. Some transferred properly, some didn't and I didn't realise until after I sold my phone and not being able to access my iphone backup with an Apple tool was ridiculous. iphone Backup Extractor was all I needed, I downloaded the free version with little hope, but once I saw it could do what it said it could do, I paid up immediately.

Two small issues. About 10% of my Notes extracted were corrupt using the "extract all" function. If I did it individually, however, they were fine. I went back and redid those manually. No idea what made those particular files corrupt, they weren't the oldest notes, they didn't have any special characters... no idea. Happy to show the devs if they are interested.

Another issue, if Notes are named the same, it only saves one copy (it just overrides each new copy as it goes). A pain since I had a few notes just labelled "Wednesday" for example. It would have been easier to find duplicates if I could sort Notes by title, but there were no sorting options at all.

30. lokakuuta 2025
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Hey Michael,

Thank you so much for such a detailed and generous review! Feedback like yours is exactly how we can grow and improve our offering for our users. I've shared your comments with our teams, who will investigate why you've seen 'corrupt' when exporting on mass, but not when individually, and also the overriding situation - which does indeed sound like a pain!

If we can do anything more to help or if you have any further suggestions, please reach out to us at support@reincubate.com

Saanut 1/5 tähteä

Terrible experience with Reincubate Camo – constant lag and poor support

Terrible experience with Reincubate Camo – constant lag and poor support

I paid for the premium version of Reincubate Camo, and I’m really disappointed. The app constantly lags, even when using an iPhone 14 Pro Max connected to a PC with an NVIDIA RTX 4060 — so hardware is definitely not the issue.

I requested a refund within the allowed period, but the support team kept dragging me around with endless questions, tips, and troubleshooting just to make me give up. No real solution, no refund.

In the end, they can keep my €40, but it’s been an awful experience overall. I wouldn’t recommend this app to anyone looking for a stable, reliable camera solution.

1. lokakuuta 2025
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Hey Mario,

Thank you for taking the time to share your feedback, I'm really sorry to hear about your experience.

Lagging certainly isn't normal behaviour for Camo, and we'd always want to investigate what might have caused that so we can prevent it happening again. That said, I completely understand how frustrating this has been and I'd like to make sure we put things right.

If you could please reach back out to our support team, we'll make sure your refund is processed, this is absolutely yours to receive.

Thank you again for your patience and for giving Camo a try

Saanut 1/5 tähteä

Charged for CAMO service when cancelled & not used

Reincubate charged me for CAMO service that I have previously cancelled- dont let them have your credit card!

21. toukokuuta 2025
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

I'm sorry to read you had a negative experience with us. I've taken a look and can see you were on an annual licence which auto-renewed on May 21st, 2025. I've not found any record of you reaching out to contact us ahead of that.

You emailed us on May 22nd, 2025, a few minutes prior to this review, asking for this to be cancelled and refunded. My colleague did so on May 23rd.

Saanut 1/5 tähteä

asks to register

asks to register, but registration does not help for activation 30 days, asks to buy, a scam and a lie.

15. maaliskuuta 2025
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

Thank you for taking the time to share your feedback, I'm really sorry for the confusion and frustration you've experienced.

What you have described certainly doesn't sound right, potentially something has gone wrong during activation and this would be something we would want to investigate for you. Please reach out to our support team at support@reincubate.com if you still need the help.

Saanut 5/5 tähteä

Great customer service, Hayden!!

I have recently retired and no longer needed the facility of Camo. Unfortunately I didn't realise until after the payment was taken for my subscription. I contacted Reincubate and my email was picked up by Hayden who also noticed that I had two accounts for some reason. Not only did she cancel the second account, although I had just paid for another year she also cancelled my other subscription. I was refunded both subscriptions; they were not obliged to do so. Great customer service, Hayden. Thanks so much.

8. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Voli

Jujur,baik,sopan,rajin,tidak sombong,membantu,menolong,prilaku,rukun

21. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Reincubate App (Camo Studio) is the…

Reincubate App (Camo Studio) is the best video recording software as a standalone recording studio with unlimited recording time. It seamlessly integrates into Zoom as a camera and mic. Their support services which I have used twice are excellent with answers that are accurate and their response time during their working hours is usually less than an hour. Their online resources are extensive and usually you can find most answers to questions you may have. 5+ Rating!

15. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant customer service

I purchased Reincubate's iPhone backup extractor in the hope of doing something that, as it turns out, it isn't designed to do. Feeling a bit silly, I emailed them in the hope of a refund. Amazingly, they replied on the same day and gave me the refund, no questions asked. Although I don't need the functions that the backup extractor provides for the time being, if I come to need them in future I will be so glad to give my custom to Reincubate.

11. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Un programma davvero fantastico!

Un programma davvero eccezionale, utilissimo e semplice da usarsi. E’ super assistito dagli sviluppatori, che rispondono velocemente ad ogni quesito e forniscono valida assistenza.
Sono entusiasta, grazie davvero!
Paolo Viappiani, Carrara, Italia

17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Fraud

On 25th March 2024, the Company charged my credit card without consent which I have never subscribed to the service in the first place.

On 27th March 2024, the Company reversed the charge.

The charging and the reverse charge were all done without my knowledge or consent as I realized on 31 March 2024 after checking my credit card statement.

Hence I wonder how the company realized the Fraud after 2 days and they did reverse charge?

Totally unacceptable.

Because of this I need to cancel my credit card and file a dispute form with my Banks.

31. maaliskuuta 2024
Oma-aloitteinen arvostelu
Reincubate-logo

Vastaus yritykseltä Reincubate

We're sorry to hear about your experience. It seems you've taken the right steps by contacting your bank and cancelling your card to prevent further disruption.

At Reincubate, we take fraud prevention very seriously. If you'd like to contact us, our support team is always available at support@reincubate.com to assist wherever possible.

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