RegioJet Arvostelua 444

I bought a first class ticket but they cancelled the train midway. No English announcement was made that the train was cancelled and they took no account of the passengers from the train moving from the train to the coach replacement - moreover, it seems like the coach was ancitipated so I doubt that Brno was on lockdown as fhe train agent claimed. It just seems to be that they needed the equipment for another service.

Mit Regiojet ist es um ca. 20€ möglich, von Wien nach Prag zu reisen. Der Preis ist sehr gut, es gibt aber jedoch nur wenige Abfahrten am Tag und auch Ausbuchungen. Wer keinen dringenden Termin und keinen Stress hat sowie Geld sparen möchte, dem empfehle ich Regiojet.

Might be the worst company. Try to be ryanair of train and bus but fail miserably. They employ incompetent youth and arrogant,their food is disgusting, they keep switching prices on you from online to desk,no matter the country and they don't reimburse miss connections. Zero star

Ich enpfehle keineswegs mit RegioJet zu fahren, denn i h wollte von Žilina (Slowakei) nach Prag fahren. In der App IDOS wurde mir gesagt, dass der Zug 20 min. Verspätung hat, doch er ist nur 10 min. zu spät gekommen. Deshalb bin ich um die Fahrt nach Prag gekommen und sitze hier fest. Ich empfehle KEINESWEGS mit REGIOJET zu fahren🫵
Liebe Grüße

I was never so mistreated in my life. The staff is horrible.

Absolute Frechheit, stehen schon beinahe eine Stunde in Györ fest ohne Info warum!

I had a truly terrible experience with RegioJet.
On August 31, 2025, I travelled with my children from Bratislava to Prague (train departing at 16:26, arriving at 20:39, ticket no. 4224755572).
During the trip, I ordered dinner twice through the RegioJet app and paid both times with Apple Pay (204 CZK each).
Both orders were automatically cancelled by RegioJet’s system without any notification — I found out only by checking the app after waiting more than an hour. As a result, my children and I were left without dinner on the train.
Even worse, RegioJet never refunded the money to my card. Instead, they credited the amounts to my RegioJet account, forcing me to keep the money there even though I rarely use their services (once a year). I contacted customer service immediately — no reply at all after more than 30 days.
This is absolutely unacceptable for a company that claims to provide “premium” service. Poor communication, no transparency, no respect for the customer.
I will never travel with RegioJet again.

Update (October 2025): After posting my review, RegioJet finally contacted me and processed the refund through Apple Pay. I appreciate that the issue was eventually resolved, although it took more than a month and a public review to get a response.

more than 10 hours delay due to an accident

Google show it as an option to get to the airport… Avoid avoid avoid!! Not reliable, extremely rude driver. And it is ment to go from one city to another

On Sunday, I bought a ticket for a trip to Bratislava on Monday. However, my plans changed and I wanted to return the ticket. Unfortunately, when I called the number provided on the website, no one answered, and no one responded to my email. I bought the ticket through the Omio platform. Unfortunately, the situation is exactly the same on the carrier's website. Each company refers to the other, so it turns out that I have simp

Ich hatte ein Ticket von Nürnberg nach Frankfurt Flughafen gekauft. 30 Minuten vor der Abreise erhielt ich eine E-Mail, dass sich der Bus 40 Minuten verspäten werde. Ich sollte das Unternehmen kontaktieren, wenn ich mein Ticket „kostenlos” stornieren möchte. Auch 40 Minuten später kam der Bus nicht an, weshalb ich sofort ein anderes Ticket von FlixBus kaufte, da der Bus bereits am Nürnberger Busbahnhof war und ich meinen Flug nicht verpassen wollte. Nachdem ich das Ticket von FlixBus gekauft hatte, schickte ich sofort eine E-Mail an RegioJet mit der Bitte um Stornierung des Tickets. Zwei Wochen später schrieb man mir, ich müsse erst einmal mein Flugticket hochladen, damit man meinen Fall prüfen könne. Ich habe alle notwendigen Unterlagen an RegioJet weitergeleitet, aber seitdem hat sich niemand mehr gemeldet. Ich musste einfach auf den Kosten sitzen bleiben. Nie wieder RegioJet!

They refused to let my 4 year old kid to board claiming she needs a car seat when their policy states that you need one for a kid up to 3 years old.

Plus, when I booked online, there was no notification.

Plus they let other families to board with kids at same age.

Plus, they never responded at any email I sent. Funny enough, their CEO likes to hear, they have a special link. I know already where it ends up (at the garbage bin).

Plus, FlixBus never bothered cause they checked our passports and saw the age of our kid.

Plus, the bus was late 20minutes (25/08 Vienna-Brno, 13:40).

Plus, the driver was extremely rude.

Guess who lost the bus and paid out of their pocket to carry on to our final destination (family of 4).

Dont bother, simply go with Flixbus.

Man reserviert in Fahrtrichtung und sitzt immer gegen die Fahrtrichtung, weil sie die Waggons umdrehen. Also stundenlang sthen, sonst muss ich mich übergeben. Die App zu. Erfrischungen bestellen funktioniert während der ganzen Fahrt nicht. Mündlich nicht möglich. Das Zug WaLan funktioniert auch nie. Eine einzige Sauerei

After taking several trips with RegioJet, I can say they're often quite chaotic in organization of the trains (trains and seats getting chagend shortly prior to the journey seem to be the norm). But what they lack in this part, they absolutely make up in service. The staff on the trains and the counters is very helpful and polite. I have visited their lounges in Vienna, Brno, and Prague and it's such a nice amenity to have. I especially enjoyed it recently when travelling from Brno in the middle of a heatwave and unlike the railway station, the lounge had AC.

The seats were comfortable, there was no delay, everything was organised beautifully and the service was excellent in my first trip with regiojet. But when we booked another trip with them it wasn’t all the same. The train was a bit dirty, there were no ACs in the train and the service was horrible!

Worst experience ever. Travelled from Budapest to Prague in 37 degree heat on a train with no proper AC. Couldn’t find our seats because of the terrible numbering system. Staff were rude and unhelpful. We ended up sat on the floor of the train with no seat allocation. Would give this company minus stars if possible.

I have been shocked and appalled by my journey with regiojet. The service has been unacceptable. We received a message at 7pm the night before our departure that the AC on our train was broken. As a 7 hour journey in the middle of a heat wave, with temperature reaching 37 degrees, this is utterly unacceptable. We call up regio support thinking we can move to a later train with AC to speak to the most unhelpful employee. She tells us the journey might be a bit uncomfortable and we won’t be able to sit together anymore. This is appalling. We agree to move our train and get the later service with AC to find that there is actually no AC on this train, no clear carriage numbers and we can’t find our seats. When asking for help we were ignored and dismissed. We ended up sitting on a boiling hot floor for 7 hours. As two 21 year old girls who just wanted help and to be dismissed and ignored by all members of staff is disgusting and shameful. Very disappointed in the whole company and will be making a formal complaint to both the train operator and company.

“Once upon a time, it was the high level of travelling in the Czech Republic. I don’t know what happened.”

Total chaos on this train, no ventilation, no ac working in 35 degrees temperature,
The online payment system never works ,
The waitress Olivia has been one of the rudest people ever in hospitality.
The answers to our questions of why the ac is not working were the dumbest, rude and illogical answers ever,
No empathy or emotion towards customers

Vienne Prague 2h de retard sans explications
Ma fille etudiante a du payer un supplément parce que sa carte etudiante volée 3 jours avant... malgré son attestation d’inscription à la fac que le controleur n’aa même pas regardé.