Regent London Arvostelua 

Had a good experience with Regents for a standard 1 year lease and we renewed to a following year with Billy who was able to meet our needs.

Landlords and potential tenants should be cautious when dealing with this property management company. We gave notice for early surrender in late March for a late July move-out, which the landlord approved on the condition that we find a replacement tenant. We paid all fees promptly to begin the reletting process.

By May, the 3-bedroom property still wasn’t listed. After repeated follow-ups, it was finally posted in early to mid-June, incorrectly as a 2-bedroom at the price of a 3-bedroom. I caught the error, and while they fixed the listing, updated photos and floor plans weren’t taken until mid-June.

I submitted a dummy inquiry online, which took time to get a response. A viewing was scheduled, but the letting agent claimed the prospective tenant cancelled. However, the building concierge confirmed the tenant showed up, only the agent was a no-show.

Due to this negligence, we had to hire a solicitor to dispute any liability for rent beyond our move-out. The solicitor requested the landlord’s email, but the agency seems to withhold this information. We ultimately had to send the notice to the landlord’s address listed in the tenancy agreement.

Lorisa has been super helpful in ordering us a new mattress, checking we have all the information needed ahead of delivery and then ensuring we are satisfied with the product itself.

Thanks for prompt assistance from Kimberley Fernandez! This is what customers appreciate when they are overseas and unable to attend to administrative issues on time.

Property manager Kim was kind and supportive.

Many tanks to Kimberly Fernandes, give me best service and excellent help

Thanks to Kimberly Fernandes for helping me follow up on the issues to my flat

Transition is very smooth and good communication

Very happy with the service of my account manager, Jessie Saunders, for the last year. Before she handled my account, I had not been completely satisfied with Regent but the turnaround in service provided has convinced me to stay on with Regent. Well done, Jessie. Really appreciate all the work and effort you’ve put in.

Thank you for all your help Kimberly Fernandes 1st class

Kimberly Fernandes handled my case very expertly and professionally, and went the extra mile to reassure me that all the necessary transactions were in order. She is a credit and asset to the company !

Kimberly Fernandes is being helpful to my request that resolved issue in an efficient way. I am happy with his service.

Kimberley has been really responsive and quick to help where she can. She replies quickly to emails and texts and is very friendly and professional.

Kimberly Fernandes’s service
very good service

The property manager Kimberly Fernandes responded to my request very quickly and helped me solved the switch issue in the apartment.

Lorisa from Regent was very diligent with engaging with the tenant and getting to the bottom of the issue, which help me appreciate the situation and agree to a resolution. I thank her for her service and tenacity in her follow up on behalf of her clients

Lorisa Johnson is very cooperative. I called her today to discuss few concerns and she was very helpful and good listener and rhe concerns I raised has been addressed very well.

Review for Amir Ibrahim – Exceptional Property Manager

I would like to express my sincere appreciation for the outstanding service provided by Amir Ibrahim. Amir has consistently demonstrated a high level of professionalism, responsiveness, and genuine care in managing the property I’m renting in London.

Recently, I encountered an urgent electrical issue late in the evening. Amir handled the situation with remarkable dedication, going well beyond the standard expectations of his role. Despite it being outside of regular working hours, he remained in constant communication with me, coordinating every step of the process until the issue was fully resolved—well into the night.

From the moment I reported the problem until it was completely resolved, Amir was proactive, efficient, and incredibly supportive. His calm demeanor, attention to detail, and willingness to take ownership of the problem made a stressful situation much easier to handle.

It is rare to come across someone as committed and reliable as Amir. His work ethic and dedication truly deserve recognition. I genuinely hope his efforts are acknowledged, as he is an invaluable asset to any team.

I am writing to formally report an estate agency for engaging in misleading advertising practices regarding rental property listings.

The agency in question has been repeatedly advertising the same property with two different rental prices, often at the same time or alternating weekly. This appears to be a deliberate strategy to attract potential tenants with a lower price, only to later inform them that the actual rent is higher. This practice is not only dishonest, but potentially illegal under the Consumer Protection from Unfair Trading Regulations 2008, which prohibits false or misleading marketing and bait-and-switch tactics.

I believe this conduct is intended to deceive consumers and generate misleading interest in their listings, and it should be investigated.