Reels.io Arvostelua 4

Reels.io actually has a very cool website design and interesting bonus offers. Registration and verification were smooth, and the platform itself feels modern and enjoyable to use.

Unfortunately, my withdrawal experience has been very disappointing. My account is fully verified, but my 540 USDT withdrawal has now been pending for over 7 days. Support keeps telling me that my withdrawal is under additional review, but no clear timeframe is given.

What makes this more frustrating is that 60 USDT were already deducted as a processing fee from the withdrawal amount.

To be fair, support has remained polite and they keep saying there is no issue with my account or withdrawal request. But for a crypto casino that advertises fast payouts, this delay is difficult to understand.

I still hope the payout will be completed soon.

I am writing to complaint against Reels.io regarding the unfair confiscation of my winnings.

I registered my account using a temporary email address for privacy reasons, a choice influenced by the casino's own marketing, which advertised a no "Know Your Customer" (KYC) environment. When I reached a high balance and tried to withdraw, I realized that the temporary email had been deactivated.

I immediately contacted support to resolve the issue and offered full cooperation in proving my identity. It is crucial to emphasize that I have already provided Reels.io with my official national identity document and completed facial/biometric verification through their platform. My legal identity perfectly matches the account holder's profile.

However, the casino agents closed my account and declared their decision 'final', stating that, as they cannot verify the deactivated registration email, my balance of €7,000 was lost.

This is a predatory and abusive practice. A technical issue related to an email provider should never be grounds for confiscating legitimate funds, especially when the casino already possesses my official identification documents and biometric data. I am a verified and legitimate player, and my funds are being withheld in bad faith.

Written by company: "no kyc"
Reality: no withdraw, only endless kyc

It has been delayed for 10 days, and the verification has been verified, including phone, name, passport, ID card, phone electronic invoice, etc., including face scanning, all of which have been verified and passed, but it has been delayed for a long time without paying you to withdraw money, and the customer service is repeating the same sentence. Wait for the relevant departments to review, and let me know as soon as the results come out. Tomorrow is all waiting, but it is every day to reply to this sentence, it feels like a fraud platform, it is consuming your time, looking for all kinds of ways to block your withdrawal, everyone be cautious to come here. to play.