Redspot Car Rentals Arvostelua 

Travelled to Brisbane from Wellington end of June. Due to weather our flight was cancelled until next day. Tried multiple time via phone and email to let Redspot about what was happening. After finally getting through on the phone, the young lady was very helpful and advised they would update for the next day. Once I had new flight info to call them back so someone would be waiting at International terminal for us to get the car. Right up until we took off no one answered the phone, so once we arrived we had to make our way over to domestic terminal to get the car.
Took about 30mins in line for our turn. Got everything sorted, they were accommodating and we were on our way.
Returned car to international terminal at end of holiday and headed home. Two weeks later the security deposit is still on hold on the credit card. Emails and unanswered phone calls god knows how long before I see my money again!!!
Will not be using or recommending this company.

Awful car, gave it to us with a flat tire. We drove 1km and we couldn’t drive any further because of it, we called and told them. Guess what? They blamed it on us and refused to pay for a new tire. In the backseat, the pullout table opened so that there was a drink holder. In the drink holder was old, crusty food. Because there was food there were ants!!! We had ants just roaming around in there! Worst rental car I’ve ever been in! TRUST ME, DO NOT HIRE FROM THIS COMPANY!!! 😡🤮

Very easy to book and lovely people to deal with. Will def use them again when I return to Canberra

Well priced, friendly staff. When I went to pick up the car the computer system was down Australia wide and the staff members were so apologetic for the situation.

The car has been perfect very good car and very reasonably priced. If there is anything that could be improved its the check in process as we got there then had to wait 30-45 mins in a que to get our car which wasn’t ideal especially with a tired 2 year old. Staff were very nice and helpful though they were doing their best

Friendly efficient staff. Thanks for your assistance. We’ll be back

The Staff were very rude/sarcastic on arrival.

The gentlemen who we dealt with at the desk, was wonderful. He was clear, concise and efficient, but also very friendly, with a lovely smile.
The process was great too.
But, the car we were upgraded to had not been valeted! It was very dirty and it was very disappointing. I wanted to complain there and then, but my husband, who was very unwell, didn't want to make a fuss.

Cairns check in was understaffed on arrival with one operator, however the team recovered with an additional two operators some time later…it was very long wait for me however I feel sorry for the line up behind me. The remainder of the experience was great.
Great service, great vehicle and I would give it another go.

Always greeted with a smile, the service is excellent, the cars are great and the pricing is outstanding. Redspot run rings around their competitors.

Great Customer Service! Helped with an issue that almost had us carless for our trip...

What a nightmare…. The car rental itself was fine (other than the car not being full of fuel when we collected which wasn’t an issue). My wife left her phone in the car accidentally. We were contacted by red spot who pointed this out for which we were grateful. As she needs it for work, we asked for it to be sent urgently and that we would cover the cost. With no further comms $138NZD was taken from our visa. That was 19 days ago. After chasing them up several times I managed to get them to actually lodge it with Australia post (at least I think…). I was told it would be sent back to us under urgency and that they would refund the money. That was last week Thursday. It is now Wednesday with no Comms, no sign of the phone being sent and no refund. Based on the tracking number, it still appears to be sitting in their office. The customer service is beyond terrible and I’m not sure we will ever see the phone or our holiday photos again. I would avoid this company like the plague. Very dissatisfied! Redspot: Please don’t respond and ask me to contact the customer service team, that is exactly what I have been doing to no avail

I like the friendly people who will go the extra mile for you and the neat choices of vehicles.

Im a Redspot guy

Rockhampton Airport staff is efficient, friendly and helpful. But the second you deal with anyone at head office in Brisbane - it is like you're dealing with a completely different company with the worst customer service with no idea about how their actions shape the customer experience in totality. Even AI chatbots would have been nicer when chasing an invoice for a flat tyre that wasn't even my fault.

⭐⭐⭐⭐⭐

Excellent service from the Redspot Brisbane City team! From the warm welcome at pick-up to the easy drop-off, the customer service was exceptional. Everyone was friendly, professional, and made the whole experience smooth and hassle-free. I highly recommend Redspot and will definitely rent with them again.

Shan was very helpful and friendly

Had an amazing experience with Jo and the team at Redspot.

Jo was super helpful and caring with helping us get a car within minutes of closing and we actually extended the car rental twice, really nice clean new cars.

The process to book and pick up was super easy - Jo was always a call or email away.

We've ordered a car from Redspot twice in the last month, highly recommend!!!

Had an unfortunately horrible experience with Redspot Melbourne Airport.
tl;dr: car was perfect, bait and switched on a one way fee, staff don't seem to know what's happening. I've called SIX times for my fee refund over the last month and I still haven't received it

The staff tried their best, but it seems redspot's systems are broken. Booked a one way rental from Melbourne airport to Melbourne CBD for a $60 fee through their website. Upon arriving at the airport branch, the staff told me they would be unable to accomodate the one way and that I would be refunded the amount upon returning it back to the airport. This was really inconvenient for our holiday plans considering I had prebooked this online. The staff told me I shouldn't have been able to book a one way, and they repeatedly told me it was because I had booked through a 3rd party (which I told them I hadn't) which can look identical to their website (I checked my web history when I arrived home, I definitely booked directly through their website). It was frankly an insulting experience, being repeatedly told I had done something I hadn't. They complained that it was also because the city branch was moving on short notice. Regardless of that, customers should not be allowed to book something you do not offer, whether it's through a 3rd party or your own website. If circumstances of your business change, notify the customer, I would've been fine with it if they had called me beforehand so I could at least plan for it. Instead, I found out as I picked up the car.

I was assured the one way fee would be refunded within 12 hours of returning the car if I notified the staff member when returning. The staff then upgraded our car free of charge for the inconvenience, which I appreciate, and we drove it out after almost an hour of waiting/sorting out that mess. But then they called me back an hour later telling me they COULD accommodate the one way, but only for $90. Considering I had already prebooked and been charged the $60, is this not bait and switch fraud? I declined the offer, continued my holiday, and returned the car notifying the staff member to refund my one way fee as instructed. Worth noting the car we got (a Nissan X-Trail E-POWER) was perfect the whole trip.

48 hours after returning, I had not received my refund. I called to follow up and was told they would escalate it to IT and that I would receive my refund shortly. It has been almost a whole MONTH since then and I have called them 6 times and still not received my refund. Each call they'd apologise and make up some excuse. That they would personally escalate it and I would get my refund shortly. 6 times over a month, how's that even possible?