Redber Ltd Coffee Roasters Arvostelua 

151
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I placed an order and within a few hours I had a despatch notice and the tracking number for delivery. Unfortunately the courier messed up and delivery wasn't made. The following morning I c... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Quick and straightforward transaction. The detailed information in clear and simple manner helped me to make a right decision about the coffee machine. The delivery was free of charge and very fast.... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I've been a Redber customer for several years now and continue to rate them as a first class coffee supplier. I signed up to their subscription scheme because at the time theirs was the only one I fou... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I ordered a coffee machine, I recd an order acknowledgement and my money was taken. Then two later they sent an email just stating “order cancelation confirmation”. They have since altered their websi... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Paahtimot
  2. Kahvinkeittimet
  3. Kahvilat
  4. Kahvilamyymälä
  5. Kahviautomaatti
  6. Kahvin tukkumyynti

Yrityksen kirjoittama

Redber Ltd Coffee Roasters is an independent UK coffee company based in Guildford, Surrey, specialising in premium Arabica coffee and high-quality coffee equipment for home and business customers. We offer a wide variety of freshly roasted coffees sourced from leading coffee-growing regions around the world, including single origins, blends, and seasonal selections. All coffee is roasted in small batches to highlight flavour, freshness, and consistency. Alongside coffee, Redber supplies commercial and domestic coffee machines, grinders, syrups, brewing equipment, cups, glassware, and barista accessories. We work with recognised brands and courier partners to serve individual customers, offices, cafés, and hospitality businesses across the UK, providing knowledgeable support and a professional end-to-end service.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

151 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 48 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(151)

79 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Consistency is key

Consistency is key! Have been ordering fresh coffee beans for a couple of years now from redber, and the beans are always excellent and the service always flawless.

Many thank.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the great feedback and for ordering with us over the years. Really pleased to hear the consistency and service have stayed spot on.

Redber Coffee Team

Saanut 5/5 tähteä

Terrific Coffee

Love the coffee from these guys as does everyone who comes round to ours for a coffee! Old Java Brown is our favourite with Monsoon Malabar a close second. Been buying consistently for the past few years and love the fact I can go and pick it up from them in Guildford. Keep up the good work!

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the lovely feedback and for supporting us over the years. Great to hear Old Java Brown is a favourite (with Monsoon Malabar close behind!) — and always nice to see local pick-ups too.

Redber Coffee Team

Saanut 5/5 tähteä

It’s my only coffee supplier… value to…

It’s my only coffee supplier… value to the quality is unmatched. Fantastic company

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the kind words — we’re really pleased to be your go-to coffee supplier. The support is genuinely appreciated.

Redber Coffee Team

Saanut 5/5 tähteä

The best coffee in England

The best coffee in England! Fast delivery. Always freshly roasted

28. marraskuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much — that’s very kind of you. Really glad you’re enjoying the coffee and the fast delivery.

Redber Coffee Team

Saanut 5/5 tähteä

Consistently excellent

Consistently excellent, service, and speedy delivery - and delicious coffee too! Fun to try different bean types alongside the “standard” coffee we buy.

2. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks for the great review — really pleased to hear you’re enjoying both the service and exploring different beans alongside your regular favourites. Much appreciated.

Redber Coffee Team

Saanut 5/5 tähteä

Great Coffee, great prices!

I’ve been buying coffee from redber for over 4 years now, the coffee is consistently great quality and they always have a great selection of single origin coffees to choose from.
My orders have always been roasted within a couple of days of delivery. On top of this the prices are really reasonable.
Great company!

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the great feedback and for supporting us over the years. Really glad you’re enjoying the quality, freshness and range — we appreciate it a lot.

Redber Coffee Team

Saanut 5/5 tähteä

Never disappoints – fantastic coffee


We’ve had a coffee subscription with Redber for several years now and have always been very happy with their service. The coffee is consistently fresh, great quality, and delivered on time. You can really tell they care about what they do.

Customer service has always been helpful and friendly whenever we’ve needed anything. It’s nice to support a roastery that’s reliable and passionate about coffee. Highly recommended.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the kind words and for being with us for so many years — it genuinely means a lot. We’re really glad the subscription, service and coffee have been consistently hitting the mark.

Redber Coffee Team

Saanut 5/5 tähteä

the coffee is always reliable

the coffee is always reliable and there's a wide variety of beans. We order to pick up and it's always ready within a couple of days- other people have it posted to them. There's other stuff to buy too, cups and equipment of all sorts. Occasionally there's a sale, too!

8. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks for the great review — really pleased to hear everything’s been reliable and ready on time. Glad you’re enjoying the wider range too, and keeping an eye out for the sales!

Redber Coffee Team

Saanut 5/5 tähteä

Nice range of interesting coffee

Nice range of interesting coffee, generally nicely roasted (even the decaf) and vastly cheaper than the supermarket, particularly when buying in kg quantities
Reliable and professional shipping too

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks for the great feedback — really glad you’re enjoying the range, including the decaf, and that the value and service are hitting the mark. Much appreciated.

Redber Coffee Team

Saanut 5/5 tähteä

Been with this company for several…

Been with this company for several years. Highly recommend them. Like that coffee has a roasted on date, and always fresh. Do very great tasting coffee beans and accessories.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the recommendation and for being with us for so many years. Great to hear you value the freshness and the range — we really appreciate the support.

Redber Coffee Team

Saanut 5/5 tähteä

Buying excellent coffee beans

I have been buying coffee from Redber since beginning of Covid.
I tried many different varieties until settling on their all day blend which I find most acceptable
Along with great taste comes great service

9. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the continued support since those early days — we really appreciate it. Great to hear you’ve found your go-to blend and that the service has hit the mark too.

Redber Coffee Team

Saanut 5/5 tähteä

great coffee selection at a reasonable…

great coffee selection at a reasonable price , easily ordered and promptly despatched.

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks for the great feedback — really pleased to hear you found everything easy and prompt. Much appreciated.

Redber Coffee Teams

Saanut 5/5 tähteä

Absolutely brilliant

Absolutely Brilliant, superb quality coffee, always freshly roasted and ordering and delivery process is five star. Have been a customer for many years and would highly recommend if you enjoy top notch coffee

12. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the kind words and for being a loyal customer over the years — it really means a lot to us. We’re glad you’re enjoying the coffee and the service.

Redber Coffee Team

Saanut 5/5 tähteä

Superb selection of Single Origin Beans at a great price

Somehow I've ended up as the bean-orderer for our small office. I've been purchasing our supplies from Redber for nearly 4 years now and in all that time, my colleagues haven't had a single complaint!
Easy to order, fast delivery and plenty of notifications through the process. In too many orders to mention, only one small mistake where one of the bags was sent as beans rather than ground as requested. A problem they immediately rectified! That's the sort of service that will keep me coming back again and again.

26. marraskuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thanks so much for the lovely review — we really appreciate you sticking with us over the years. Glad we could sort that issue quickly, and thanks for trusting us to keep the office fuelled.

Redber Coffee Team

Saanut 5/5 tähteä

Amazing liquor infused coffee box

I bought the liquor infused coffee box for my husband and he loves it, he said it’s the best coffee he’s ever had! The packaging if beautiful too. I will definitely buy from Redber again.

6. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Thank you so much for your kind review. We’re delighted to hear your husband loved the liquor infused coffee box and that the packaging made a great impression too.

We really appreciate your support and look forward to welcoming you back to Redber again soon.

— The Redber Coffee Team

Saanut 1/5 tähteä

Goods never arrived

Goods never arrived, Redber never replied to emails, showed no interest in sorting out.

Redber.co.uk
Contact @ redber.co.uk
Order 381094

Well, it is you,and firstly, an apology for calling me a liar would be nice

2. joulukuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Hi Paul. Just checking that you ordered from us? We are Redber.co.uk and we have no record of any order from anyone apparent since July 2025, nor any evident email at all from anyone with your names, at any time, ever. If it is us that you ordered from, please email us at admin@redber.co.uk, with your order number, so that we can assist you.

If it not us, then please have the courtesy to remove this review.

Updated Response
Hi Paul
Thank you for the information. This has helped immensely for us to assist you. Unfortunately, this is a DPD delivery issue, not a Redber related issue. The DPD tracking number and delivery instructions are not in our control. This notwithstanding, we have been trying to resolve this with DPD on your behalf. We could make progress if you could please reply to our proposed solution?

Saanut 1/5 tähteä

Arrogant Service: They told me to "SIFT" my own coffee to fix their bad roast!

I purchased 1kg of Guatemala Antigua directly from Redber's website (Order #378085), specifically hoping to avoid the stale coffee issues I experienced with other sellers on Amazon. I even emailed them beforehand to ensure freshness.

What I received was a bag full of beans mixed with an excessive amount of chaff (silverskin/husks). The coffee tasted extremely bitter, woody, and papery—completely undrinkable.

When I contacted their customer service with photos of the chaff-filled grounds, their response was absolutely shocking and condescending.

They lectured me: Instead of addressing the quality issue, they tried to "educate" me on the fact that they are not Amazon, completely missing the point of my previous email context.

They admitted the defect: They explicitly admitted in writing that the chaff adds a "papery or woody flavour" to the coffee.

THE INSULT: Their solution? They told me to "sift or shake the grounds" myself to remove the chaff!

I paid for roasted coffee beans, not a "Do It Yourself" kit. Telling a customer to manually sift 1kg of coffee at home to get rid of your production mess is the most unprofessional advice I have ever heard from a roaster.

If you want to buy coffee and then spend hours sifting it like you are mining for gold just to make it drinkable, go ahead. Otherwise, stay away.

Pros: None. Cons: Arrogant support, poor quality control, woody taste.

UPDATE 25.11.2025 (ANSWER TO REDBER):

​Thank you for the detailed lecture on static electricity and grind consistency. However, by focusing entirely on the "visuals" and "physics" of the grind, you are deliberately ignoring the CORE COMPLAINT of my review:
​The complete lack of Aroma and Taste.
​You claim this coffee was roasted just 3-4 days before I received it. As any coffee roaster knows, a premium bean roasted that recently should have a powerful, room-filling aroma upon opening and grinding.
This coffee had ZERO aroma and ZERO taste. It tasted flat, woody, and dead.
​You can argue about "static clinging to the lid" all day to defend the visuals, but photos cannot convey flavor. A coffee that looks "clean" in a photo can still be "baked" (flavour killed during roasting) or made from old green beans.
​Stop hiding behind technical excuses about "static" to invalidate my experience. I don't need "brewing advice"—I know how to brew coffee. I need a product that actually tastes like "Premium Guatemala Antigua," not like cardboard.
​Your refusal to address the sensory defect (lack of flavor) is the real issue here.

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Hi,

Thank you for getting in touch and for sharing your concerns — we’re genuinely sorry that the experience has been frustrating, and we appreciate the opportunity to look into this properly.

After reviewing your photos again and revisiting the details of your order, we’d like to clarify a few points so we can avoid any misunderstanding.

You placed your order directly on our website (www.redber.co.uk), and as shown on the bag, the coffee you received was roasted and packed by us. We are not connected in any way to Brown Bear, and we only became aware of that brand through your message. You did receive a freshly roasted batch of our Premium Guatemala Antigua as ordered.

Thank you for sending through the photos. Looking closely at your photo of the whole beans, we can see they are clean and free from chaff. We initially struggled to understand the issue, as the beans themselves look exactly as they should.

From your photo of the coarse grind (which appears to be for cafetière), what we are seeing is something very common with freshly roasted coffee — static from your grinder can attract the lighter, smaller particles of the grind. These cling to the sides and lid of the container, which is completely normal and expected, especially with coarse grinding.

If you compare online photos of freshly coarse-ground coffee, you’ll notice the same lighter flecks in the grounds. You won’t see them in espresso grinds because the grind size is much finer and static behaves differently at that level.

We hope this helps clear up the misunderstanding. However, we absolutely understand how this may have caused confusion, and we’re sorry if our previous explanation came across as anything other than helpful.

If you have any further questions or would like brewing advice for this coffee, we’re more than happy to assist.

— The Redber Coffee Team

Saanut 5/5 tähteä

Amazing coffee and great customer service to match

Absolutely amazing coffee, sadly instant coffee is ruined for me now!
The customer service was friendly and incredibly helpful.
I cant wait to try all the different roasts.

17. marraskuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Hi Stuart - thank you for the review. There's a new adventure in every one of our fresh roast profiles!

Saanut 3/5 tähteä

Average to

Good to very good coffee beans but their lackadaisical approach means it’s time to move on. Price is average to high.They advertise 2-3 days delivery but always more than a week(+10days), doesn’t matter what day you order. Last time one bag was broken with coffee beans everywhere, packed that way. Be very apprehensive, all that I known that used them have moved on.

15. marraskuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Hi Daniel. Thank you for complementing our coffee - that is what we are known for.
We are always disappointed to lose a customer, especially where we have consistently roasted and dispatched their coffee on time.
Unfortunately, this is a delivery issue, not a Redber related issue. We use two of the biggest delivery partners in the UK. No delivery company in UK guarantees its delivery times. That is what we stipulate on our website.
In any event, we sincerely hope that the delivery window at your new fresh roasted (check that roast date!) coffee provider is worth the change.

Saanut 5/5 tähteä

Love this coffee

Love this coffee! Flavour is so rich and smooth.

31. lokakuuta 2025
Oma-aloitteinen arvostelu
Redber Ltd Coffee Roasters-logo

Vastaus yritykseltä Redber Ltd Coffee Roasters

Hi Charlie - we are pleased you have found us and experienced the satisfaction of fresh roasted coffee!

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