Rebel Energy 

I was very pleased Kirsten rang me having received my email. Because we were able to talk I explained my confusion and she had already worked out some helpful options for me. We agreed that after this payment, my dd would be reduced but that I could use the excess as credit or claim it back if I wanted. She also heard when I said I'd need to change my dd date and offered to address it straight away. The only reason it's not 5 is because the DD should never have been changed and I'd already been emailing and spoken to another colleague so it should never have been increased to need Kirsten to call me at all

He was very helpful and polite, he new what he was talking about, I was very impressed 👍👍👍

Jamie was very helpful in closing my account after moving house. Resolved quickly.

Mr Phakmani was patient, informed and helped me so well with my worried queries from today. He was courteous and very professional with me throughout. I now feel listened to and hopeful my issues will be resolved soon. Thank you. Dorothy

Was sold the wrong tariff, I was mis-sold an electric only tariff as was told the new address I was moving into was electric only from their sales team and did not have gas. When I moved in I found out it was electric and gas, and that they had put the wrong address in the contract which is why they thought it was electric only. They refused to cancel as it was past the 14 days cooling off period, but on their emails it shows the cooling off period next to the start date and not the sign date so was unclear as has not been 14 days from the start date. At this point just Trying to cancel and just pay the exit fee for their sellers mistakes. Unhelpful and would not recommend, have not responded to my query about just paying the exit fee to leave.

Updates they offered the initial £106 back from sign up as they never provided any energy and admitted they had set up the wrong address plus £40 for the trouble. However they never sent either of these payments and then ceased trading so I guess I’m out £106 that they have effectively stolen from me.

I messaged Rebel about providing meter readings as being a new joiner. They were able to respond to me (within 20 mins) about no need to report monthly reading given they can connect with my smart meter. Very quick response!

I switched to rebel energy in October and set up a direct debit, was not getting bills and when i followed up with them it seems they had not been getting meter readings from smart meter and not bothered to get in touch to tell us this.

I than supplied meter readings online but two weeks later i contacted them again to see if issue resolved but than informed the gas readings were not coming through, apparently some issue with their app.

Getting in touch was easy and eventually resolved the issue but their lack of proactive communication that there was problem was frustrating.

Spoke to NealS and was super helpful and delivered all information necessary and really helped me through the process!

I was trying to resolve outstanding bill with this company since September. There was no communication and the next email I got in February was a final reminder to pay a high bill (without calculations for usage) and a threat to move my case to debt collectors as I haven't reacted despite many attempts from them to contact me, which was simply untrue. I kept writing to them and none of my queries were answered. Eventually after putting in an official complaint De-Juan did take care of my case and it is being reviewed. However, even after him admitting the billing was wrong I got another email that my case was now with debt collectors.
Very disappointing, seems like they have mess in their records.
The saving grace was De-Juan and Diane W who were trying to help. If not them, they'd only get 1 star.

The phone call was a nice experience, I didn't have to wait for ages; I spoke with Phakamani and he was very nice and patient on the phone.

Nathi was good he resolved issue emicably

contacted them about our bill - they upped the monthly to cover the additional usage.

asked them to set up a DD on multiple occasions which we have been told has been done.

yet no DD has been taken, this is maybe 4 months on the bounce

made a complaint and asked for a response and havent heard anything

very poor customer service and would not recommend

Be careful of this company.
I don’t understand why I do not use their services over a year and suddenly send a bill which is £3000 to ask me to pay.
All the bill I have cleared, but their customer service department seem like do not care on it. Just ask you continue to pay that unreasonable bill.
You wish to check the bill how much you used and how much you have paid. This is not possible as they will not answer on it. Keep on asking you to paid that unreasonable bill.

Good to speak to an actual person within 30 seconds of ringing. My query was dealt with and an explanation given.

I called Rebel Energy about a recent bill. The phone was answered within two minutes. Phakamani was very patient and explained everything clearly to my satisfaction. I really appreciate his help and support during our conversation.

Useless, the app the tell you to use doesn't work, constant spam about setting up a direct debit and smart meter including phone calls most months.

Paying them wasn't even easy, all the routes they advertise simply don't work, I had to be given bank account details to make it work.

Not to mention getting told I was late to pay my bills... Before getting a bill, or simply not receiving a bill, or receiving it late, alongside staggering estimated bills if i neglected to send a reading (or if they simply didn't ask for one which was common enough!)

And support was less than useful with 90% of every email being copy paste, and receiving atleast 3 emails for every single one I sent, seeming unwilling or unable to fix any of the issues I had with the service.

All said the only thing I didn't have an issue with was the fact I did receive gas and electricity the entire time.

l called Rebel Energy to query a bill,I was handled with understanding and janine quickly understood the issue i had.

Janine was a great help she provided me with accurate calculations as well as taking me through an account plan to offset outstanding balance. Janine was understanding and considerate in her approach and I appreciate her support during the call.

Very helpful and patient