Real Time Moving services  Arvostelua 

I was told it was a family owned business and independent contractors showed up at 11:30am when I was adamite that I needed to be as early as possible. I was also told three guys were coming and only two showed up. One did all the work and the old guy, smoked, and did everything I asked him NOT TO DO. My boxes were labeled FRAGIAL AND HALF OF MY CHINA PLUS WATERFORD CRYSLAL WERE BROKEN. I have moved many times within Florida and NEVER HAD ANY OF MY EXPENSIVE WATERFORD BROKEN.
They left half of the items on our estimation and said another truck was coming, well I called and no truck was assigned. These guys were rude and lazy. They would of had to dump my fragile boxes for that much breakage. $1700 for a 3/2 house to be moved 85 miles YET I was forced to hire another company to finish the move. They were GREAT. Young able body guys who finished their job without any bull. DON'T USE THIS COMPANY GO TO SOMEONE ELSE.

Used this company for a long-distance move, including 1-month storage. Multiple items never showed up, including expensive adult bicycle. When I contacted customer service and suggested things had been stolen, they said that was not possible, and they had been "lost" or "delivered to wrong customer". How do you lose a bicycle? And, you are professional movers, how do things get delivered to wrong customer? That's why there are inventory lists and stickers on every item, identifying the customer. They are either very incompetent or very dishonest. Thousands of dollars worth of our items just disappeared. And many of the boxes that did arrive had been opened and clearly rummaged through, then carelessly repacked. I was told the storage facility was secure with limited access, but that doesn't seem to be the case.
They will also LIE to you and say they only use their own trucks and employees, not contractors. Every crew that showed up to move us told us they were independent contractors. That leaves very little accountability when things go wrong.
I know I am not the only one with this experience. Check reviews and BBB complaints. And during the initial pickup, the crew leader got a phone call from the office, they were trying to figure out how items went to the wrong customer on a previous move. This is all in addition to damaged boxes and broken items that actually did show up, even though clearly marked "fragile".
I have used movers multiple times in different parts of the country, and this company is the absolute worst. Save yourself lots of frustration and headaches and just use someone else.

Update- I love when they say this isn’t a customer of theirs. I have receipts!! I have their original quote and the final balance that doubled, as well as pics of all the damage. DONT USE THIS COMPANY!!!

Company does not provide an accurate estimate, purposely lowballing the price so you sign, to then increase the rates two days prior, when you have no other options. The cost of my move more than doubled. They then shook me down 3 more times in the process of moving- once at the end of pick up, saying I took up more space on their truck, after I paid for the full truck, then later that night, after I paid, saying they made a mistake and said I owed more. I refused. Then again, trying to charge me a second time, for the same bulky fee charge I already paid in the contract. They damaged the house I moved out of, most of my furniture, damaged many of my boxes. Their third party insurance claimed they sent a settlement offer but didn't. And then in the end, closed the claim without ever paying for the damaged.
What they did is criminal and I now have to take legal action.

I found Real Time Relocation to be a friendly team that was very helpful in my recent move. They were very organized and efficient, and made the process much less stressful for me. I would definitely recommend them to anyone looking for a hassle-free move.

I had a great experience with Real Time Relocation. The process was very smooth and the staff was very friendly and helpful. I would definitely recommend their services to anyone looking for a hassle-free move.

My whole experience with Real time relocation was excellent from the initial call to the move itself and boy with having a 3 month old and 2 stories they were definitely life savers!! Highly recommend!!!!!

Ive been blessed the past few years to be involved in Real estate. My family finds rundown home and we remolded them. Some we just flip and sale, others we keep. We try extremely hard to put lower income single parent in as many as we can actually afford. Today my normal moving company left me high and dry. After making a few calls I got in touch with Real Time Relo. I COULD BE Happy !!!!!! The weather was horrible, the job wasn’t the cleanest honestly. The guys they sent just at the last minute, like same day just killed it. They are definitely the only company I’ll be calling
Thank you everyone

Terrible overall experience
Our initial quote (to move from FL to RI) was ~$3700, this was a little low in my opinion (which should have been the first red flag) but we decided to move forward with them. We gave them a rough idea (over the phone) of what we had and they said they would contact us prior to the move. They contact us again to send them a detailed list of items we have. The Wednesday before the move (we moved on Saturday) we get a call from them saying our quote is now ~$6700 as we underestimated what we had before. I had no problem with this as this sounded more reasonable and in line with what other companies had quoted us.
The day of the move they gave us a 2 hour window of when they would be there (I believe 8-10am?). They were late. We did have 2 pickups (one in Orlando and one in Gainesville and my girlfriend (who was in Orlando) was not happy with the movers. She said they continuously stopped to take smoke breaks and were just generally not the most professional. When they got to me in Gainesville they were able to pickup my stuff and I personally had no problem with them (the movers). They did add on fees pretty continuously throughout the process. Their website says "flat fees," that's nonsense as they do charge extra for every flight of stairs (to them one flight = 7 stairs @ $75/flight). I believe they also charged extra for every 100ft or so they had to walk to their truck.
Once everything was loaded they said we went over our allotted feet. Our quote of $6700 was for 1000 metric feet. We ended at 1300ft. Our quote now went from $6700 to about $9400 and change. At this point our initial quote has tripled and we understandably upset by this. We contact John (the owner) who just sent us back numbers that did add up to what we were being charged but when we questioned where these numbers came from it ended with radio silence and contact (essentially their HR). Unfortunately for us they already had our stuff and we were at their mercy. Fine, I sign the papers and we get to the part about insurance. There are 2 options, 1. they cover everything (lost/damaged goods) but of course, that's another added fee (a certain % of what we think its worth or something along those lines) or 2. 0.60 cents per pound of good. We went with option 2 as the mover said "its never an issue." Fine
When the movers get to RI (about 7-10 days) one guy shows up with the truck and starts unpacking. There was other people stuff in the truck and he put their mattress right in a puddle. I was horrified for those people who weren't even there. And when he started taking boxes out of truck most were absolutely smushed, smashed, open, chewed on what ever you want to say they were not in the condition we gave them in. Many things were broken (suitcase was smashed) and worse was the peloton bike screen was smashed. The mover said "file a claim." Someone else showed up to help the moving guy about an hour after he got there. Ended up leaving at 11pm (got there at about 6pm).
We filled a claim (remember that insurance I mentioned earlier), for $3k. After their 3rd party got back to us they offered us ~$132 total "based on weight of items broken (smashed)." The peloton screen alone is $500....
Apparently if you move long distance they offload your stuff in a ware house and just beat the living daylights out of it.
Only reason they get 1 star is because customer service was friendly (I assume she deals with this type of situation often).
Please do not make the same mistake we did and do NOT go with these guys.
Thanks

I asked for 2 trucks. Many things the main driver told me weren't true. He and a young guy drank all the beer and wine coolers. They left things and furniture inside the house so I had to rent the biggest uhal trailer and also a large Hertz van. The payment for mover and driver alone 600. The furniture is in wrong room and not put together like it was in house

The personal I initially communicated with was very personable and offered great customer service. Unfortunately, 3 days before my move, someone from the company called for a quality control check, and told me my items more than doubled (despite me sending them pictures of my house and going over all major items). There is no way this was even possible. They tried to charge me $1300 over my initial quote. They also said my deposit was non-refundable after the first 72 hours. To top it off, the QC rep tried to pressure me into accepting the new quote, emphasizing that i would lose my deposit. I definitely feel I was scammed.

Update- I guess this is how the company responds to someone feeling deceived by their practices. I have screenshots of the incoming and outgoing calls, as well as the contract and bank statements showing the deposit that was taken out. Very disappointing to see how they handle things.

Full Service at its finest. Jake and the guys were on time, respectful, and took really good care of my stuff. I hate moving... like most people... so hiring agood team that would make this not stressful for me and my wife was super important to me. The delivered the next day and everything was in great shape. I could not recommend them more highly. If I could give more stars I would. I promise if you hire these guys you will not be disappointed. Their price may be a little higher than other quotes you are getting, but it's worth it trust me. I've been the cheap buyer in the past and always regretted it.

KEEP UP THE GOOD WORK GUYS and THANK YOU AGAIN!!! Love having movers i trust in my backyard!!!

Honestly one of the best experiences I’ve had with a company- let alone a mover. Picture perfect. They quoted me accurately and on moved day the movers were a dream. Same day delivery for a 3 bedroom house with all the packing was fantastic, even if it took till nightfall.

Real Time Relocation did an excellent job on my family’s move. We were very stressed and had many companies to choose from. We chose them because of their customer service, affordable rates and their persistence. I highly recommend using this company if you’re planning a move. The movers, Jake, John and JD were very polite, courteous and very hard working! Can’t say enough about this company.