I asked many questions before placing an order for an SC project exuast can for my Superduke and the guys were brilliant. Although the exhaust can took approx 10 weeks to arrive against an esti... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Can't trust this company anymore...... ordered a fairing holder in February, still nothing & it's October. Said I'd receive a full refund over 10 working days ago, still nothing & now there ignori... Näytä lisää
Usually deal with Leon and my queries are answered & orders processed quickly. Even once orders are placed I receive updates on lead times on parts and progress updates, it's typically parts from... Näytä lisää
Yritys on vastannut
With an extensively wide range of aftermarket goodies available at Reactive Parts it's inevitable that you'll be buying from them. Reactive Parts is my first choice now for all kinds of motorsport stu... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Reactive Parts
Yrityksen kirjoittama
As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.
With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.
You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!
We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.
Yhteystiedot
Unit 13 Anglo Business Park Asheridge Road Chesham Buckinghamshire HP5 2QA UK, HP3 9HD, Buckinghamshire, Yhdistynyt kuningaskunta
- 0203 603 0125
- info@reactiveparts.com
- reactiveparts.com
3,9
Hyvä
956 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Waiting a lifetime
Never appear to have the goods in stock, order and wait for weeks, months, maybe even years, I have just received my order that I placed in March, I'm STILL waiting for a part that I ordered in January, best to try other stockists first Reactive really should be your last point of call....really not good enough
3. syyskuuta 2024
Communication needs improvement on back orders…
Eventually got the parts I ordered but they took several weeks to arrive. Reactive parts did see this through, and they are relatively rare parts for a 22 year old bike, but the communication wasn’t great (started well and then deteriorated ) and I had to follow up and ask for updates probably more than 10 times. I was begin to worry they would never arrive. Anyway , all ok in the end
2. syyskuuta 2024
Trustworthy company, service 🙂
I ordered some parts that were reasonably priced and everything came in good time and well packaged. I will be using this company again and recommend it 👍
2. elokuuta 2024
Vastaus yritykseltä Reactive Parts
Hi there,
Thanks for taking the time to leave a review of your experience shopping with Reactive Parts! We're very glad to hear you're pleased with your purchase and we look forward to seeing you back soon!
Many thanks,
The Reactive Parts Team
Reactive parts wesbsite is spot on for…
Reactive parts website is spot on for quality race parts with great choice and so clear and easy to use.
Excellent communication from ordering to delivery, second to none for sure 👍
Perfect all round in my opinion.
Many Thanks to all at Reactive im more than happy all round.
Cheers
6. elokuuta 2024
Vastaus yritykseltä Reactive Parts
Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to use and our range of race parts to your satisfaction. Excellent communication and seamless service from ordering to delivery are what we strive for, so it's wonderful to know we hit the mark for you.
Your kind words mean a lot to us, and we'll be sure to share them with the entire team. We're delighted that you're happy with your experience and look forward to serving you again in the future.
Cheers,
The Reactive Parts Team 🚀
Superb experience
Superb experience from Reactive Parts found them very helpful and willing to help Rob and Sam went the extra mile to solve a problem for me. Would recommend them to anybody.
22. heinäkuuta 2024
Oma-aloitteinen arvostelu
Sent me the wrong pads (back instead of…
Sent me the wrong pads (back instead of front) but need spare back pads anyways so not too much of a drama hence 3 stars. Other than that - quick delivery and good quality well priced callipers.
1. heinäkuuta 2024
Vastaus yritykseltä Reactive Parts
Thank you for your feedback! We apologize for the mix-up with your order and appreciate your understanding. We're glad to hear that the quick delivery and quality of our callipers met your expectations.
If you need any assistance with your next order or have any other concerns, please don't hesitate to reach out. We're here to help and ensure your experience is a positive one.
Best regards,
The Reactive Parts Team
Good range of products in stock and…
Good range of products in stock and discounts available.
2. heinäkuuta 2024
4 weeks to never get the part
4 weeks to never get the part, chased several times by myself, never proactively contacted me to update
Faithfully promised a delivery yesterday not turned up, rang again and got told it’s the industry!
Reactive is quite a pun as there not
Also re excuses
Excuse 1 : It’s the time of year, er the summer is always in the summer, every year!
Excuse 2 : It’s the industry, er you’re in this industry, so deal with it?
Summery : zero resolution options from them and now no urgency to give me a refund
AVOID
9. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reactive Parts
Hi Graham
Thank you for your feedback and your call earlier. We are very sorry that we were unable to fulfil your order in a timeframe that was sufficient for you.
Your paraphrasing of our conversation earlier is not accurate however so I would like to address this for clarification. You asked me for the reason for the delay, I attempted to explain that the industry is in its peak season, so the manufacturers and suppliers are feeling pressure at the moment with supply and demand and that it can lead to unpredictable delays. For which, we sincerely apologise.
We fully accept that you do not wish to proceed with your order and have immediately cancelled your order and issued your refund.
Your comment that there was no urgency regarding the process of your refund is inaccurate however. Your receipt of refund was sent to you within 10 minutes of our conversation taking place and your funds have been returned to you.
I hope this helps to clarify the situation for you. Please do let us know if we can be of any further assistance.
Everything Delayed
If you want to pay for something that "may" arrive within 12 months, best place to order from. However they seem to be a zero interest bank.
Pay for something, not have it in stock, delivery dates pushed back and back, then you get to the point of asking for a refund and that takes even longer. You just don't gain any interest on the money they save for you.
12. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reactive Parts
Hi Robert,
Appreciate you taking the time to leave a review of your experience with Reactive Parts. We're pleased to hear you're happy with the product you've purchased and we hope to see you back soon
Many thanks
The Reactive Parts Team
ordered a few times now and never had…
ordered a few times now and never had an issue, always fast delivery too. would definitely recommend
5. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reactive Parts
Hi Dominic,
Thank you very much for taking the time to leave a review of your experience shopping with ourselves. We're very happy to hear that you're very pleased with the parts, service and delivery, we look forward to seeing you back soon!!
Many thanks,
The Reactive Parts Team
great produkt fast delivery
4. kesäkuuta 2024
Vastaus yritykseltä Reactive Parts
Hi Dominic,
Thanks for taking the time to leave a review of your experience shopping with Reactive Parts. We're very pleased to hear you're happy with the product you've purchased and we hope to see you back soon
Many thanks
The Reactive Parts Team
Vastaus yritykseltä Reactive Parts
Hi Lance,
Thanks for taking the time to leave this review of your experience shopping with Reactive Parts, we're very happy to hear you're pleased with the service provided!
We look forward to hearing from you again
Many thanks
The Reactive Parts Team
Item as described
Item as described, delivery was quick and always super helpful when you call the team, 5 ⭐
3. kesäkuuta 2024
Vastaus yritykseltä Reactive Parts
Good Morning Nathan! Thank you for your feedback! We are very glad we were able to get you sorted with what you need. Please do let us know if there is anything else we can help with! Many Thanks.
A massive THANKS to Reactive Parts
A massive THANKS to Reactive Parts, and particularly Leon, for the great service.
I placed my order for CRC race fairings for my new ZX4-RR through the very knowledgeable Jason at JW Moto Parts in Perth, Western Australia. Once my order was in the pipeline I was kept fully informed and up to date of the progress by Leon at Reactive Parts. Ordering parts from the other side of the world can be a source of concern, but not when the customer is in the safe hands of these guys. Just need to finish my paint scheme, and I'll be on track.
Cheers Lads. Great work 👏
Graham O'Neill. Adelaide. South Australia
15. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reactive Parts
Hi Graham,
We're happy to hear you're pleased with the level of service provided by Leon to keep you up to date with the progress of your order. We hope the build goes well and feel free to send across some photos once everything is finished! Looking forward to having you back
Many thanks,
The Reactive Parts Team
If the products you ordered are not in…
If the products you ordered are not in stock, you shouldn’t be bothered to wait. Ordered some Lightech balancers on 11 of March without showing that’s out of stock when ordered and i got an email later saying they’re “aiming” to deliver my order in the next 21 “working” days which it’s a lot, that’s about a month wait. But if it was only 21 “ working” days it would be understandable but it’s been over 42 working days and it’s still not here.
11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Reactive Parts
EDIT:
Hi Nick,
Thanks for submitting the requested information so we can look into your order. I have checked and I can confirm that we received your parts and our warehouse team has got this despatched across to you yesterday so your parcel is currently en route and should be delivered to you today.
I hope this is helpful however please feel free to contact us if you would like to discuss this further
Many thanks
--------
Hi Nick,
Very sorry to hear you're not happy with your experience shopping at Reactive Parts. We do sincerely apologise for the delays as we're coming into peak biking season so unfortunately, delays can be very unpredictable.
If you would like to contact us directly at info@reactiveparts.com, a member of our team will be more than happy to look into your order and advise further.
Many thanks
Genuinely the best motorcycle parts…
Genuinely the best motorcycle parts company I have ever used, Christine has really helped me out with parts last minute to save a trip to portimao, pleasure to deal with reactive parts
7. toukokuuta 2024
Vastaus yritykseltä Reactive Parts
Hi Steven,
Thanks for taking the time to leave this review of your experience shopping with Reactive Parts and Christina, we're very happy to hear you're pleased with the service provided and that you're able to go onto your Portimao trip!
We look forward to hearing from you again
Many thanks
The Reactive Parts Team
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