Fedex hat mein Paket vor der Haustür eines Wohnkomplexes abgeholt. Das Paket war natürlich nicht mehr da als ich nach Hause kam. Eine Abstellgenehmigung bestand nicht. Rare London konnte mein Problem... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Näytä lisää
Yritys on vastannut
First time ordering from this company. Fast delivery.Dress is beautiful. Excellent quality and very flattering. I’d say it’s made on the larger side (not a criticism btw just a wee pointer incase anyo... Näytä lisää
Yritys on vastannut
The dresses are amazing quality but sadly the maxi are designed for very tall people. However, I had to pay £6.50 to return the item using the linked returns with Royal Mail return label generator... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Rare London
Yrityksen kirjoittama
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Yhteystiedot
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Yhdistynyt kuningaskunta
- customer.service@rarefashion.co.uk
- rarelondon.com
3,1
Keskitasoinen
559 arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nie otrzymałam zamówienia a dostaje…
Nie otrzymałam zamówienia a dostaje maila z oceną zakupów… Dodam tylko, że na zakup czekam już 2 tygodnie…
29. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Lidia,
Thank you for taking the time to leave this review, we appreciate all feedback and this will be shared with our team. Our customer service team have now contacted you via email with information on your recent order. We hope to resolve this matter immediately.
Apologies for any inconvenience caused !
Kind regards
Erin
I love the dress I purchased from your…
I love the dress I purchased from your website. The fit was so beautiful.
22. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Priya,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. Hope to see you again soon !
Kind regards,
Erin
some issues but revolved very fast.
some issues but revolved very fast.
I order 2 coords, and a dress for next day delivery. 1 of the coord was not sent, I emailed RAVE and they sent out the next day.
the delivery charges are not the cheapest but hey ho... I would order from their site again.
thanks for the customer service!
15. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Lilo,
Thank you for taking the time to leave this review, we appreciate all feedback from our customers and this will be shared with our team. We are glad to hear this issue was resolved quickly for you. Hope to see you again soon !
Kind regards
Erin
Amazing quality and price.
19. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Linda,
Thank you for taking the time to leave this review, we appreciate your positive feedback and this will be shared with our team. Hope to see you again soon !
Kind regards,
Nina :)
Stunning dress and great sale price!
Absolutely stunning dress for a bargain price, arrived on time and even sent me a free top as well! First time shopping here and would happily go back again!
16. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Hannah,
Thank you for taking the time to leave a review, this feedback is appreciated and will be passed onto our team, we are glad to hear that you loved your order are found your Rare style.
Kind regards
Erin
The dresses are just beautiful
The dresses are just beautiful, the quality and the fitting are just perfect. Delivery was so quick it came earlier than expected which was fantastic.
17. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rare London
Hi Ariadina,
Thank you for taking the time to leave a review, this feedback is appreciated and will be passed onto our team, we hope you loved your order are found your Rare style.
Kind regards,
Nina :)
Fantastic quality and lovely customer service!
I have ordered from Rare a few times and absolutely love the clothes and the quality is always so fantastic.
I had a minor issue with a recent purchase and the customer service team were fantastic. They got back to me so quickly and sorted is really quickly for me. Now everything is perfect and I can't wait to wear my new outfit!
5. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Alice,
Thank you for taking the time to write this review, your feedback is greatly appreciated. We are very happy to hear that our team was able to help you in resolve your issue in a timely manner and that you love your outfit !
Kindest regards,
Nina :)
No me ha llegado el pedido
No me ha llegado el pedido, he mandando dos correos y no me han contestado, no puedo localizar mi envío y cuando intento localizarlo con el número de envío me dice que no existe. Me han estafado
3. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Dara,
Thank you for taking time to leave a review. We are so sorry to hear that you did not receive your parcel this is not acceptable ! Our customer service team have contacted you with information regarding this matter. We apologise for any inconvenience this may have caused.
Kind regards
Erin
Dress
Bought a dress from Rare, unfortunately the dress just did not suit my shape so I did return, however I never had any issues returning the item and my refund is on its way. Overall good service.. hasn’t put me off using the website again :)
4. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Laura,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you had no trouble returning your item back to us. Hope to hear from you again soon.
Kind regards,
Erin
Fast Dispatch
Fast Dispatch! Excellent garments just as described. Sizes all as expected.
2. huhtikuuta 2024
Vastaus yritykseltä Rare London
Hi Rachel,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you have found your rare style, Hope to hear from you again soon.
Kind regards,
Erin
Vastaus yritykseltä Rare London
Hi C Samms,
Thank you for taking the time to leave us a review , we love hearing positive feedback from our customers ! We are glad to hear that you have found your rare style, Hope to hear from you again soon.
Kind regards,
Erin
We sent an item back due to wrong size…
We sent an item back due to wrong size being ordered, the process was so easy and we received the new garment within a few days ;-)
5. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rare London
Hi Mark,
Thank you for taking time to leave us a review, we love to hear from our customers and appreciate all feedback. We will be sure to relay this with our customer service team. We are glad to hear that this issue was resolved quickly for you !
Kind regards,
Erin
Love at first sight
I bought my first dress via Nordstrom and I fell in love with it. The dress is beautiful and fits true to size.
26. tammikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rare London
Hi Natacha,
Thank you for taking time to leave us a review, we love to hear from our customers and appreciate all feedback. We will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Emailed twice for a return/ refund no…
Emailed twice for a return/ refund no reply! Custom service not really good
26. maaliskuuta 2024
Vastaus yritykseltä Rare London
Hi Salimata,
Thank you for leaving your review your feedback is appreciated and you comments will be passed on.
Our team has notified us to say your queries have been responded to any your issued have been resolved, if you can reach out to us on the email chain that would be much appreciated.
Thank you :)
For international returns it’s…
For international returns it’s impossible to return an order. The shipping costs are over $100 dollars. The website is very misleading in making an international customer perceive returns are easy. Awful. I feel completely scammed.
25. maaliskuuta 2024
Vastaus yritykseltä Rare London
Hi Sangeeta,
Thank you for taking the time to leave us a review. We appreciate all feedback from our customers. Unfortunately, we cannot cover returns costs for international customers, however we are currently working on an easy returns system for our customers. Apologies.
Kind regards,
Erin
So good
So good.
Arrived as advertised and loved the photos online.
Fast fast delivery with lots of updates along the way.
Sizes true to US sizing.
18. maaliskuuta 2024
Vastaus yritykseltä Rare London
Hi Cecilia,
Thank you for taking time to leave us a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you found your Rare style and hope to see you again soon !
Kind regards,
Erin
Received my dress and was faulty and…
Received my dress and was faulty and very bad quality, I have sent 3 emails and have not heard back very disappointed.
20. maaliskuuta 2024
Oma-aloitteinen arvostelu
The item was not as described
The item was not as described. Cheap and came up very small.
I tried to use your returns portal and the link does not exsist. I emailed your customer service email address provided and got a bounce back. How exactly do I return the item?
12. maaliskuuta 2024
Vastaus yritykseltä Rare London
Hi Nicola,
Thank you for taking time to leave us this feedback, we are sorry to hear you have been having issues with your return. A member of our customer service team has contacted you via email regarding this issue.
Kind regards,
Nina
The dresses are beautiful!
I received the items quickly and they are of a very good quality. The dresses are beautiful!
5. maaliskuuta 2024
Vastaus yritykseltä Rare London
Hi Kristine,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers and will be sure to relay this with our customer service team. We are very happy to hear you have found your Rare style !
Kind regards,
Erin
Quick delivery, item quality not amazing
Quick delivery, was great. I bought a fringed item which unfortunately on first wear already had a lot of fray.
20. helmikuuta 2024
Vastaus yritykseltä Rare London
Hi Nana,
Thank you for taking the time to leave a review, we appreciate all feedback from our customers. Unfortunately due to the nature of the fabric, strings can tend to fray and hang loose, these can be removed without effecting the look of the dress. We understand that this is not something you want for a brand new dress, however with transit and movement from trying the dress on this is inevitable. Apologies for any inconvenience caused.
Kind regards,
Erin
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