Fedex hat mein Paket vor der Haustür eines Wohnkomplexes abgeholt. Das Paket war natürlich nicht mehr da als ich nach Hause kam. Eine Abstellgenehmigung bestand nicht. Rare London konnte mein Problem... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dres... Näytä lisää
Yritys on vastannut
First time ordering from this company. Fast delivery.Dress is beautiful. Excellent quality and very flattering. I’d say it’s made on the larger side (not a criticism btw just a wee pointer incase anyo... Näytä lisää
Yritys on vastannut
The dresses are amazing quality but sadly the maxi are designed for very tall people. However, I had to pay £6.50 to return the item using the linked returns with Royal Mail return label generator... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Rare London
Yrityksen kirjoittama
We are Rare London.
A design-led womenswear brand that is dedicated to bringing affordable luxury garments to our customers and stockists. Rare in name, Rare by Design. Our dedicated in-house design team curates quality garments from heritage styles to statement-trend pieces. We continue to be ahead of the curve to bring our customers and stockists the latest style and standout bestsellers.
Established in 2002, our brand is known for its quality occasionwear and partywear. We are here to cater to the bold with products that stand out from the crowd, like our customers, we are always here to make a statement with feminine silhouettes and bold style. We are here to empower - making all of our customers look and feel they're most confident.
For our latest looks and inspiration follow us @officialrarelondon on Instagram #STYLETHATSRARE
Designed to be Rare, Styled to be statement!
Yhteystiedot
Unit 2, Century Buildings, Brunswick Business Park, Tower Street, L3 4BJ, Liverpool, Yhdistynyt kuningaskunta
- customer.service@rarefashion.co.uk
- rarelondon.com
3,1
Keskitasoinen
559 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 83 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great last minute buy
Last minute choice on an outfit. True to size, delivered quickly and great quality.
2. joulukuuta 2024
Vastaus yritykseltä Rare London
Hi Dami,
Thank you so much for your kind feedback! We’re thrilled to hear that you were happy with your last-minute outfit choice, and that it fit well, arrived quickly, and met your expectations for quality. We’d love to assist you again in the future!
Kind regards,
Erin
Delivery etc was fine but annoyed with…
Delivery etc was fine but annoyed with the price drop!
I bought the dress on Black Friday as the "countdown" was on. Only to find 2 days later the dress I bought was even cheaper! Royal wind up if I'm honest as the dress was a treat for me and I could have got it cheaper but marketing led me to believe the sale would be over.
2. joulukuuta 2024
Vastaus yritykseltä Rare London
Hi Miss S Faulkner,
Thank you for sharing your feedback. We are really sorry to hear about your frustration regarding the price drop. We did offer great deals during Black Friday, and those promotions were then extended into Cyber Monday. We understand that seeing a lower price just after you made your purchase can feel frustrating, we apologize for any frustration caused.
We appreciate your support and hope to see you again soon!
Kind regards,
Erin
sequin mini dress
Easy to use website. Item well packaged ,wellmade & prompt delivery.
26. marraskuuta 2024
Vastaus yritykseltä Rare London
Hi Anne,
Thank you so much for your positive feedback! We're delighted to hear that you had a great experience with our website, and we're pleased that your sequin mini dress arrived well packaged and on time. We truly appreciate your support and hope to see you again soon!
Kind regards,
Erin
All I can say is absolutely outstanding…
All I can say is absolutely outstanding customer service. First time customer and will be returning!!! Thank you!
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rare London
Hi Toni,
Thank you so much for your wonderful review! We're thrilled to hear that you had an outstanding experience with us as a first time customer. We truly appreciate your feedback and are excited to welcome you back in the future.
Kind regards,
Erin
Vastaus yritykseltä Rare London
Hi Pilar,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. We are sorry to hear that your parcel has not yet arrived. Our customer service team have now contacted you via email regarding this matter. Please check your inbox (and spam/junk folder just in case) for this message. They will assist you in resolving the issue as quickly as possible.
Kind regards,
Erin
Item was damaged and packaging was very…
Item was damaged and packaging was very creased . Really poor presentation
26. marraskuuta 2024
Vastaus yritykseltä Rare London
Hi Sharon,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. We are truly sorry to hear that your item arrived damaged and with creased packaging. We understand how frustrating this must be. Unfortunately, sometimes parcels can get damaged during transit, despite our best efforts to ensure safe delivery. Thank you for your understanding, and please don’t hesitate to reach out if you have any further concerns.
Kind regards,
Erin
Order 19914- Ordered a dress 3 weeks…
Order 19914- Ordered a dress 3 weeks ago. Tracking is available for the UK but nothing once in the US. I have an event in 2 days and no package or response from the multiple times I have emailed or messaged from the website. I don't know if I like the dress or not because I still haven't received it. Have ordered from the UK from other businesses and get item in a week.
20. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rare London
Hi Susan,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. Our customer service team are now taking a look into this for you and hope to resolve this matter immediately.
Kind regards,
Erin
I never got my parcel
I never got my parcel. Royal Mail’s notification said it was sent back because the address was incorrect. Definitely not the case. I had to order an alternative dress from elsewhere so I can have something to wear on Friday.
11. marraskuuta 2024
Vastaus yritykseltä Rare London
Hi Tenika,
Thank you for sharing your experience with us. We’re sorry for any frustration caused by this matter. Our customer service team have now contacted you regarding this matter and are working on resolving this immediately !
Kind regards,
Erin
Gorgeous dress!
I wore the dress to the wedding, and I received so many compliments! The dress is embroidered with sequins, which can cause irritation in the underarm area due to friction. If you plan to wear it for a long time, like I did, it's important to be aware of this. It’s not too bad, though; the irritation went away after just one day.
11. marraskuuta 2024
Vastaus yritykseltä Rare London
Hi Irem,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us and that you love our 'Mint Green Glazed Open Back Mini Dress' !
We hope to hear from you again soon !
Kind regards,
Erin
Rare customer Care
Avoid.Avoid...in case they get your order wrong! I had a horrible customer experience with Rare London sending me the incorrect clothing then having to send it back. I re-ordered what I wanted then to be told it's not available, although the item was available on the website. They said they couldn't refund me back to original payment method e.g. bank card, and offered a refund as a gift card instead. I then used their gift card and guess what? - The item was not available - AGAIN. They said they'll refund me on a gift card. I did not want a gift card any more. I'd rather spend my money elsewhere. They had nothing of interest to me any longer. They refused to refund me on my bank card. Therefore, I have no choice but to lose £35 pounds to them. It would have been better if they refunded back on my card considering the terrible experience they had put me through. That was the very least that could do.
20. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Rare London
Hi Sophia,
Thank you for sharing your experience with us. We’re sorry for any frustration caused. As the refund method was selected as store credit during the return process, we’re unable to change this once processed.
Thank you for your understanding.
Best,
Erin
Disappointed had to pay €17 on charges…
Disappointed had to pay €17 on charges as throught they were included
24. lokakuuta 2024
Vastaus yritykseltä Rare London
Hi Michelle ,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. Unfortunately , these charges are not covered by us. This is state on our website on the shipping info page ( https://rarelondon.com/pages/delivery-information ). We would like to apologise for any inconveincine this may have caused.
Kindest regards,
Erin.
First time ordering and won’t be the last
First time ordering from this company. Fast delivery.Dress is beautiful. Excellent quality and very flattering. I’d say it’s made on the larger side (not a criticism btw just a wee pointer incase anyone is in between sizes) I bought a beautiful red cocktail dress for an awards ceremony, I can’t wait to wear it! Will definitely be ordering from here again ❤️
8. lokakuuta 2024
Vastaus yritykseltä Rare London
Hi Lynsey,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us and that you love our red bandeau mesh asymmetric dress !
We hope to hear from you again soon !
Kind regards
Erin
Vastaus yritykseltä Rare London
Hi Natalia,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. Firstly we would like to apologise for any inconveinice caused. Regarding custom fees, we do have a page on our website under 'Duties & taxes' explaining how these charges are NOT covered by us and that customers outside of the UK may face custom/duty fees. Please contact Customer.service@rarelondon.com if you have any questions.
Kind regards
Erin
Customer Service responsive and helpful
2. lokakuuta 2024
Vastaus yritykseltä Rare London
Hi Deborah,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us.
We hope to hear from you again soon !
Kind regards,
Erin
overall excellent!
Shipping to the US quicker than expected! I ordered 2 dresses for an upcoming fall wedding. One dress fit well through main body, but straps were unfortunately too long (Brown Burnout Maxi Corset Dress). The other (Brown Cowl Corset Detail Dress) is incredible!!! Fits so well. I will be returning the first, keeping the 2nd. they also included a fun "freebie"- a sparkly one piece pantsuit which honestly i would have never purchased by my own desire, however I have a *SPARKLE* themed party coming up that I had nothing to wear, and this pantsuit quite literally is exactly what I needed.
16. syyskuuta 2024
Vastaus yritykseltä Rare London
Hi Kelsey,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us.
We hope to hear from you again soon !
Kind regards,
Erin
Vastaus yritykseltä Rare London
Hi Chris,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you have had a great experience with us and have chosen to exchange an item through our returns portal !
We hope to hear from you again soon !
Kind regards
Erin
Vastaus yritykseltä Rare London
Hi Amy,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. Orders shipped internationally can take up to 5-10 working days to arrive at its destination. This is stated on our website under 'Customer Care' . Please contact our customer service email if you have any questions :
customer.service@rarefashion.co.uk
Kind regards,
Erin
I never received my item
I never received my item , the courier left it somewhere and the company will not refund me nor redeliver . Apparently I requested the parcel be left in a lobby which was absolutely not the case as it is a public area. There is nothing anywhere to say I requested this for my parcel I paid £5.95 fir it to be delivered to me personally which did not happen and I am now £100 worse off with no dress received . Be very wary of using this company. Appalling custoner service .
3. syyskuuta 2024
Vastaus yritykseltä Rare London
Hi Alison ,
Thank you for taking the time to leave us a review! We appreciate all feedback from our customers. As mentioned via email with you, we have contacted the courier several times for you and they have confirmed the delivery with photographic proof that your parcel was delivered at the correct location you provided. If you wish to raise this issue further, we would advise you to contact the courier. Apologies.
Kind regards,
Erin
Vastaus yritykseltä Rare London
Hi Rene,
Thank you for taking the time to leave us a positive review ! We really appreciate your feedback and will be sure to pass this onto our team. We are so glad to hear that you are happy with your order.
We hope to hear from you again soon !
Kind regards
Erin
Quanto è sicuro o rischioso investire…
Quanto è sicuro o rischioso investire in questa piattaforma???
Per investire intendo acquistare pacchetti fissi sul quale fare recensioni sui prodotti e ricevere una commissione a fine giornata. Risponde con professionalità e esperienza grazie a tutti ❤️❤️❤️
27. elokuuta 2024
Oma-aloitteinen arvostelu
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