RapidSeedbox Arvostelua 380

I canceled my seedbox two days after purchasing it. It has been 30 days and I still haven't received my refund. Their policy states that if I cancel within 14 days, I am eligible for a refund. However, support has not provided any solution yet

Absolutely atrocious, horrid service and support, when you first join they're all over you with support, but once through the teething stages you are all on your own, they will leave you hanging for days , even weeks, deplorable, disgusting, brutally cold and inhuman, nothing but a rip off, just leaving things running on fumes, to much ergonomics causing them to lose the human element, looks like the company is suicidal, I will run them down to throngs of people until they are no more, really insane people, lost the plot like their friend Grant from crappboxco, their arrogance will be their downfall, ditto.

[EDIT] Supplementary in response to Rapidseedbox's BS damage control reply: Now you are lying for the sake of damage control, suggesting I post something private here for the world to see (maybe you guys are spending too much time at those Amsterdam cafes), Sergey is ignorant, no cooperation it's all about him, he doesn't even refer a support case to someone more cooperative and better skilled, probably just a procedure sheet monkey, and what about Yuri, does he also not care, ripping people off leaving his service severely under resourced running off the smell of an oily rag when what it needs is a tank of fuel.

I'm not the only one suffering due to this kind of treatment and lack of support, you people must want the company to fold, maybe rename the company "Snailseedbox" but then again repackaging like your friend from seedboxco now appboxco didn't serve it's intended purpose, lol, same thing just worse now, wake up.

The service is basic but very good overall. It would be nice to have automated provisioning of IP blocks, without having to send an email or use the web chat. Being able to change the "org" field on the RIPE side of the blocks we rent would also be useful.

I've been a costumer for about 2 years. There's been a number of issues affecting access to my seedbox for the past couple weeks and I'm only JUST NOW (due to contacting support) finding out that it's due to EVERYTHING being down (this should've been an email) and they're not sure if they can even save all the data (again, SHOULD HAVE EMAILED THIS OUT WHEN IT HAPPENED)
I'm on the Stream tier for context (approx $33 a month) This is HORRIBLE service, especially since I'm supposedly PAYING for one of the top tiers, yet apparently they thought it was perfectly okay to just NOT SAY ANYTHING about this going on. (I only got ONE email on friday saying that my server was being migrated, which it STILL HASN'T, and I had to contact support to get the actual story and that I might not even have what was saved on my seedbox anyway) IDK why they thought it'd work out better to just NOT inform users that this was going on, but I'm not sticking with this service. It's WAY too expensive to have it sit unusable and then find out that everything is probably just GONE anyway. (I was using it for streaming stuff that's pretty much unavailable and hard to track down)

Good speed, acessebility, good support

Did not work at first bc they were out of servers, got fixed and extended my subscription as compensation.

après plus de 10 ans d'expérience avec une seedbox, je suis arrivé il y 4 mois chez rapidseedbox au vu de critiques plutôt positives
Très vite les ennuis ont commencé : difficultés de connexions, perte de mes fichiers en partage, très grandes difficultés à m'y connecter par Filezilla ( qui est une référence de qualité )
Après chaque contact avec SAV ( assez réactif il est vrai ) je retrouve une facilité de connexion normale, on va dire... durant environ une semaine puis tout recommence comme avant ! ( ceci dit je n'ai jamais pu récupérer mes fichiers )
Bref en ayant assez d'une telle perte de temps ils viennent de perdre un client normalement fidèle
J'ai trouvé le SAV plutôt "condescendant"

à la réponse de rapidseedbox:
il m'est demandé des renseignements que je n'ai pas. Mon adresse mail d'inscription est accessible sur le site trustpilot par l'entreprise évaluée
Alors si vous voulez examiner mon cas en détail, vous avez ce qu'il vous faut
Ne vous servez pas de fausses excuses afin que mon commentaire se retrouve supprimé
Décidément ...!

Rapidseedbox était initialement performante : un positionnement tarifaire compétitif, un taux de disponibilité élevé et une assistance réactive. Toutefois, cette efficacité appartient au passé. En un an, j'ai recensé trois incidents majeurs. Si l'assistance demeure rapide, elle se limite désormais à des réponses redondantes via une intelligence artificielle opérant en boucle, sans apporter de solution concrète. Pire encore, le support observe un silence radio total depuis plus de 48 heures au moment où j'écris ces lignes.
Il est manifeste qu'une rupture opérationnelle s'est produite au sein de Rapidseedbox. Pour moi c'est sans appel : passez votre chemin. Malgré l'attractivité de l'offre. Vous ne pourrez pas dire que vous n'étiez pas prévenus.

Responded quickly and fixed issue quickly

Generally a very good experience. The support have been helpful. And the prices, the prices are some of the best for unlimited traffic seedbox. So far(2 months) never had any outages or slow downs.

I purchased the Stream premium plan. It created a vps for me, all good. But I can't install ANY app onto it. I have rtorrent, and I can't even log in with the username/pass they provided, it keeps asking me for the username/pass again. Same for all the other pre installed apps.
I tried installing flood, and you guessed it, it's not installing, and it's not throwing any errors.
To top it all off, they have a useless AI chatbot that took 10 minutes to forward my request to a human. It's been 7 hours and the human has not replied back.
And yeah, the cherry on top...
Their landing page is looking great, just to grab your card details. Then you are pushed to a panel developed in PHP, it takes 10 SECONDS to change tabs.
Utterly useless. I don't know how they got so many 5 stars.

Agent took care of everything without me having to explain much.

I'm at a lower tier, so I did expect the wait, but the problem was resolved quickly when they got to me.

NOTE: I also approve of their ISO-8601 date standard.

Excellent service ! Très réactif, tant dans la création, que dans le SAV. C'est pas chère, pratique, facile à utiliser ! Je recommande chaudement !!!

Sergey took care of my problem, that was my fault because of a typo. Very generously and fair I got refunded. Great service!

Good services and faster, they can setup your seedbox too

I've had my seedbox for several years now and wouldn't trade it for anything. The team at Rapid are amazing. They response quickly when issues arise and are super helpful!

Very fast and competent support. The tech guys really know what they are doing. Upgrade ticket raised on a Sunday, got responses on the Sunday, and then fully completed Monday morning. Great service, great price, been with them for years. Got my friend to buy his first seedbox over the weekend, and he's enjoying the service too.

Habe mich letztendlich nicht für rapidseedbox entschieden, aber habe sofort nachdem ich meinen Account gecancelt habe, eine Rückerstattung erhalten - ohne überhaupt danach gefragt zu haben. Vielen Dank!

I've been using the service for several months. Everything was great. Today, I encountered some difficulties. I contacted support, and they helped me very quickly. They practically didn't require any action from me. Now everything is fine again. I'm happy. I tried different seedboxes in the past, but I decided to stick with this one because I couldn't find anything better. Thank you very much for the high-quality service. I recommend it to everyone!