The mobile watch has given our family great peace of mind as we can track exactly where mum is on the mobile app and can also see how active she has been with the step counter. Highly recommend. Servi... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
At our initial enquiry the member of staff was very clear and very helpful. The user's experience has being very good - following a fall at home there was an immediate response. I would recommend R... Näytä lisää
8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be an... Näytä lisää
Yritys on vastannut
I found the order process straightforward. Delivery of the alarm watch was prompt. It came with easy to understand instructions. My father was able to carry out the test call without difficulty. I ha... Näytä lisää
Yrityksen tiedot
- Turvavarusteiden toimittaja
- Hätäpuhelin
- Kotisairaanhoitopalvelu
- Kotiapu
- Vanhustenhoitopalvelu
- Tietoliikennelaitetoimittaja
Yrityksen kirjoittama
Peace of mind is knowing that someone is always there to help you or a loved one. Radius Connect 24 provides a personal alarm service to anyone who is concerned about personal well-being or home safety, or who may feel anxious about managing on their own.
Your call for help, always answered
Yrityksen kirjoittama
- Your call for help, always answered
- Our personal alarms are a discreet, quick and reliable way of getting 24/7 help at the touch of a button if you have an accident or emergency in your home. Our service gives users the freedom to live independently in their own home but with the knowledge that they have instant help if needed.
Yhteystiedot
3 Redburn Square , BT18 9HZ, Holywood, Yhdistynyt kuningaskunta
- 02890397103
- enquiries@radiusconnect24.com
- radiusconnect24.com
4,7
Erinomainen
724 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Quick response 👌 6
12. toukokuuta 2026
This is a great help and unfortunately…
This is a great help and unfortunately had the occasion to use it. Staff were very helpful and pleasant.
14. toukokuuta 2026
Good News
Delivery was prompt & set up was simple. It has taken some time to recognise the beep that tells me it needs to be plugged in for power.
21. huhtikuuta 2026
From my first call to your company I…
From my first call to your company I was well informed and reassured at all times. On receipt of the apparatus the guide was very straight forward.
8. huhtikuuta 2026
Superb system
It gives my elderly father and myself peace if mind that if something happens to him that i can be contacted.
18. huhtikuuta 2026
Application process
It was easy to start the application online and this was quickly followed up by a sales representative who talked me through the process. The call button arrived within 3 days and the setting up was straight forward.
29. maaliskuuta 2026
My mother is 90 years of age and is…
8My mother is 90 years of age and is reliant on this service. Alarm went of to say it was a test and when she push button as requested was unable to get through just message to say call would be answered as soon as possible.
When she finally got through was to they were short staffed and only 2 staff on duty until 8am next morning.
I wonder what would have happened had she fallen etc and needed help
So she has now chosen to terminate her contract as they also Increased price from £9 to £15 per month and she is fearful if she needed help immediately it would not be available
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Radius CONNECT24
Hi Christine,
Thank you for your review.
I’m very sorry to hear about your mother’s experience – I completely understand how worrying this must have been, especially given how important it is to feel confident that help is there when needed.
We have looked into the call you mentioned, and it was answered within 127 seconds. While this is longer than our usual response time, it is still within our operational capacity. As a TSA-accredited service, we answer approximately 98.5% of our calls within 30 seconds, so this was not the level of service we aim to provide, and I sincerely apologise that we did not meet our usual standard on this occasion.
Please be assured that this was an isolated incident, and we continuously monitor staffing levels to ensure our customers receive a prompt and reliable response at all times. The safety and reassurance of our customers is our top priority.
With regard to the price increase, this is due to the national upgrade from analogue to digital telephone networks, which requires us to provide updated, digital-compatible equipment to ensure the service continues to operate safely and reliably in the future.
I’m also sorry to hear that your mother has decided to cancel her service. We will give your mum a call to offer our apologies and address any concerns directly.
Thank you again for bringing this to our attention.
Kind Regards,
Roma @ Radius Connect 24
Perfect
Quick, easy and efficient service and delivery. Product easy to install and for service user to operate. Test calls were gentle and welcoming.
4. huhtikuuta 2026
Highly recommended personal alarm
Response time was immediate when needed on couple of occassions. Highly recommended.
10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Emergency call system
The emergency call system was easily installed and works well after several test calls.
27. maaliskuuta 2026
A must for elderly folk living at home
The alarm system was super easy to set up right from the initial conversation with the adviser to having it in place at home. Great peace of mind both for my Dad, the wearer and the rest of my family. Thankyou!
6. maaliskuuta 2026
Great company
Good advice from the start about which item was best. It was available for pick up from Hollywood the same day and was easy to set up and test. Interactions with sales staff and call centre have been great so far. Very reasonable monthly cost with no set up fees.
15. maaliskuuta 2026
Fantastic service giving peace of mind…
Fantastic service giving peace of mind to my mum and children while we are not at her property.
11. maaliskuuta 2026
Problem free experience
No problems. l have not yet needed to test the watch for which I am grateful but it does give a degree of confidence.
1. maaliskuuta 2026
So far so good
So far so good. Very easy process to purchase and set up. Watch is discreet and has great range. Great customer service, it feels like they guenuinely care. And great price!
10. maaliskuuta 2026
Easy to install product
Very pleased with the service so far . So easy to install and works very well .
3. helmikuuta 2026
QUICK SERVICE HELPFUL STAFF
19. tammikuuta 2026
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