Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at al... Näytä lisää
Yritys on vastannut
Ordered the phone quite late but the phone arrived next day was everything they decried Exelant condition so would use this company again in the future
Yritys on vastannut
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Yhteystiedot
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, Yhdistynyt kuningaskunta
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3,8
Hyvä
1 t. arvostelua
On vastannut 36 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No honesty or credibility in keeping to what they agree to in writing by email.
Here's a copy of an email l sent, they haven't answered any of my questions below
1. The volume button on my phone becomes defective through no accidental damage, it has always been extremely well looked after and has no chips or dents or break which would be present if an accident occurred. It has always been in a very secure case and never removed.
2. I call QwickFone and tell them that l can not access my account on their website and hence l do not have any order details, dates or information regarding the order. I give her my postcode and l simply ask her for the order number and ask her to tell me if it is or is not in warranty. I NEVER at any point initially called saying it is in warranty. This would make no sense as the entire reason l called was to ask what date l placed this order and if it was in warranty or not because l did not have this information myself.
3. On this same call your colleague reads out my order date and number which l did not have myself and told me herself that it is under warranty until 29th June 2023. This is the information she provided me. I did not provide her with any order information and it was impossible for me to do so as l did not have any. Hence, the reason for my call in the first place to ask her.
4. You ask me to send you images of the damage which l do so promptly.
5. You respond back stating that it is "accidental damage" and that you will charge £45 for the repair.
6. I respond back stating that you instructed me that the device was in warranty. I explained that no accident has ever occurred to this device and that it has always been extremely well looked after and has no chips or dents or break which would be present if an accident had occurred. It has always been in a very secure case and never removed. I stated that this type of repair is included within your warranty policy.
7. You respond back stating that you accept my response and you wrote "Please note that we will repair this as a goodwill gesture. I am sorry to hear you are having issues with your device. Please send the device and we will pass it to our technicians for repair. Please notice the repair can take up to 3 working days."
8. I spend 3 days continuously preparing the phone, deleting and backing up all important data, calls, texts and documents and make sure that the phone is wiped securely from all data.
9. Once the phone is boxed and packed up as you have requested l do, l call just to re-ask the order number to place on the tracking. Your colleague gives it, tells me again that it will be repaired for free as it is in warranty and ends the call.
10. Your colleague calls me back and then says it is not in warranty and that she has made a mistake. She tells me this AFTER l have completed all of the 10 steps we went through above which took me days and countless hours of my time.
11. Your colleague then sends me an email on 26th June 2023 writing "order number #***** has been refunded on July 29th, 2023." How can you have refunded my phone on "July 29th, 2023"? This date does not exist yet.
12. I call back and you state that "refunded on July 29th, 2023." is again, another error by you.
13. You send me an email stating "you called us you mentioned that you have a device that is under warranty". This is a complete lie. I called you as l did not even have this information or order number or date of purchase myself. It was your colleague who gave me the order number and date and instructed me it is in warranty, which is why she sent me an email confirming it. It is your job to check the warranty dates of your own items when customers ask you to.
13. You write "Be assured that there is no confusion on my side". There is clearly mass confusion by the diabolical way this is being handled with your colleagues continuously correcting themselves and changing their minds on warranty dates on a daily basis. As well as providing customers with initial false information.
14. You write that my phone is faulty due to my own fault through "wrong charging practices". Firstly, you have not even explained what these wrong charging practices are that you claim l am doing. I need you to explain this to me and what it is l have exactly done wrong. I have always taken exceptional care of this phone. I plug this in the charger you provided with the cable you provided me. If you claim that this has caused my phone to become faulty as your provided charging cable and charger has caused this defect, l may have to open a legal dispute as my phone has become defective due to it being used with your charging equipment provided. All l do, is simple, l plug the phone in and out of the charger and cable, l can not honestly see what or how l am doing this wrong. You need to explain this in more detail. Furthermore, my issue was that the volume button has become fragmented. That is the only issue with the phone. Charging my phone has nothing to do with it's volume button.
22. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä QwikFone
Dear Clegg & Partners,
Thank you for the time taken to leave us a review.
Please kindly note, that your warranty ended nearly a year ago, which means you bought the phone almost 2 years ago. We would completely understand the mistake if the warranty has just ended recently. You called us on multiple occasions and tried to mislead our staff which is not acceptable.
Our return policy is straightforward regarding the returns as we do offer a one-year warranty for any issues that may appear excluding accidental damage. We (and every other company) have their terms and conditions and those are accessible on our website.
We always aim to deliver a great experience, however, as we have humans here answering the phone - mistakes can happen. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We will definitely take extra care when checking the information we have in our records in the future and will not let ourselves get confused.
Once again, thank you for your feedback and please do not hesitate to contact us if you have any other queries.
Kindest regards,
Team QwikFone
Great service!
I have used Qwikfone on a few occasions and have found them to be amazing. They are very efficient, with a super fast service. Staff are very nice, polite and respectful. Next day delivery and good quality phones. Aftercare is very good too. I would thoroughly recommend them.
28. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä QwikFone
Dear Melanie,
Thank you for the time taken to leave us a review.
Firstly, we would like to thank you for your continued trust and for choosing us on multiple occasions.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
My son is very pleased with his red S20…
My son is very pleased with his red S20 FE. It was in immaculate condition as described. It was packed well in a box and came with accessories. Delivery quick too. Have already recommended to work colleagues.
13. kesäkuuta 2023
Vastaus yritykseltä QwikFone
Dear Karen,
Thank you for the time taken to leave us a review.
We are glad to hear that your son is happy with the product and we would like to thank you for recommending us.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone was faulty and had to be sent…
Phone was faulty and had to be sent back immediately.
10. kesäkuuta 2023
Vastaus yritykseltä QwikFone
Dear Alison,
Thank you for taking the time to leave us a review.
We are very sorry to hear you received a faulty product, we test all our devices before we send them to our customers, however, on some occasions, the fault develops during transit and we are very sorry for the inconvenience this has caused you.
Please note, that one of our customer service agents has already contacted you regarding this and we are looking forward to receiving your device back.
We hope we can see you returning in the future so we have another opportunity to amend your experience with us.
Yours truly,
Team QwikFone
not happy
on the camera app one of the cameras does not work so when i want to zoom in 2x it comes with a white blank screen. Also the camera app doesn't let the flash work. Seen as thought i payed full price to be good quality i would like some of my money back
29. toukokuuta 2023
Vastaus yritykseltä QwikFone
Dear Customer,
Thank you for taking the time to leave us a review.
We are very sorry to hear you received a faulty product, we test all our devices before we send them to our customers, however, on some occasions, the fault develops during transit and we are very sorry for the inconvenience this has caused you.
Please note, that one of our customer service agents has already contacted you regarding this and provided you with possible solutions to solve your issue.
Please do not hesitate to contact us if you need any additional assistance regarding this.
Yours truly,
Team QwikFone
Quick and Professional work!
Quick and professional work with my "Huawei P40ProPlus", was changed my battery in 30 min, thx a lot, now for all my frinds will recomand that service 👍✌️ 🙏
23. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä QwikFone
Dear Magirus933,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one. It was a pleasure assisting you!
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone was in excellent condition with…
Phone was in excellent condition with just a few scratches on the lower edge. Battery life is good and the phone works well. All together a good buy for the price.
4. kesäkuuta 2023
Vastaus yritykseltä QwikFone
Dear Doug,
Thank you for the time taken to leave us a review.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please note, that if you are not entirely happy with the cosmetic condition of the device, please contact us at info@qwikfone.com and discuss your options with one of our customer service advisors. We wish all our customers to be satisfied with the purchase and we are always here to assist you.
Kindest regards,
Team QwikFone
Great phone
Bought a quality Pixel 5a phone, like new and arrived quickly. No issues.
3. kesäkuuta 2023
Vastaus yritykseltä QwikFone
Dear Matthew,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Google pixel 5
Very quick delivery.The phone was in pristine condition.I am very impressed with the company,I can't fault them.
1. kesäkuuta 2023
Vastaus yritykseltä QwikFone
Dear Customer,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
iPhone didn’t last long
I am following up with a revised review after my first review after buying that was a higher rating. The iPhone X (in “like new” condition) broke within a year of buying. The screen started to come away from the main phone (which made me think it was a replacement screen so surprised the phone was in “as new” condition) and I contacted to let them know. The only option I was given was to post the phone in for a repair that would take at least 3 working days until returned. I did not have a spare phone - so it meant I would be without a phone for up to a week. I use this phone for work so that’s not an option. I was told to borrow a phone from someone, I was not able to do this either. In the end, the phone screen broke entirely and I had to replace the phone (using a different company). Because of this experience, I’m unlikely to use this company again.
6. kesäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä QwikFone
Dear Charlie,
Thank you for the time to leave us a review.
I am sorry to hear that you are not happy with our service. Please note, that we do have clear policies on our website and according to them, we do not provide replacement devices for the time when the phones are being repaired. Please note, that if our policy would state that we provide the temporary devices once the purchased device is being repaired, we would definitely do so.
Please also note, that we have not heard from you since July 2022, therefore, there has not been much we could actually do to assist you.
I apologise for the inconvenience this has caused you. We appreciate all feedback- negative or positive and we will make sure to take this under consideration.
Please do not hesitate to contact us if we can be of any further assistance.
Kindest regards,
Team QwikFone
This was a great transaction
This was a great transaction. The item was excellent condition and the service was fast, friendly and efficient. I would definitely use them again
10. toukokuuta 2023
Vastaus yritykseltä QwikFone
Dear William,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone as described
Phone as described, like new, best price, swift delivery so far pleased as punch
Pixel 6 Pro, refurbished.
13. toukokuuta 2023
Vastaus yritykseltä QwikFone
Dear Gareth,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Excellent customer service and quality goods
I have bought several phones from this company and all have been excellent. I did recently have a problem but this was resolved extremely quickly. Their customer service is an example to other companies. Outstanding.
26. huhtikuuta 2023
Vastaus yritykseltä QwikFone
Dear Chris,
Thank you for the time taken to leave us a review.
Firstly, we would like to thank you for your continued trust and for choosing us on multiple occasions.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Excellent service
Excellent service, ordered Friday afternoon and delivered securely on Saturday! iPhone 12 Pro was as described ‘Like New’ overall a perfect buying experience.
20. toukokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä QwikFone
Dear Calvert,
Thank you for the time taken to leave us a review.
We are glad to hear that you are happy with the product and our service.
Thank you so much for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Really bad platform
Really bad platform. Tried twice to purchase a phone and got declined automatically. Called up and was told nothing can be done, even offered to walk in and pay upfront — nope. Only online. Okay, I understand that, but then I was given no support with how to proceed. Nothing wrong with the staff who answered the call, just that no one seemed to know how to get it to work, and there was no service desk or anything. Oh well. Found it cheaper and better quality elsewhere anyway.
8. toukokuuta 2023
Vastaus yritykseltä QwikFone
Dear Maria,
Thank you for taking the time to leave us a review.
Please accept our apology for the inconvenience this has caused you. Please note, we have systems in place that detect fraudulent orders and those are automatically cancelled by the software. We had no intention whatsoever to cancel your order and we explained this over the phone.
Thank you for your feedback, we will take everything on board and we hope we can improve our service even further to keep our customers happy.
Kind regards,
Team Qwikfone
Disappointed
Please check your items before you put them on your website! Iv only given 3 stars as I was refunded quickly with no bother.
23. huhtikuuta 2023
Vastaus yritykseltä QwikFone
Dear Phill,
Thank you for taking the time to leave us a review.
We apologise for the inconvenience this has caused you. We understand that this may be frustrating and we are truly sorry we were not able to ship the device to you.
We test all the phones before sending them to our customers to ensure the best quality possible and on this occasion, we found a fault with the phone you purchased from us. As this was the last one we had, we could not offer you any alternative.
I apologise for the inconvenience and disappointment once again and I hope we can have another opportunity in the future to provide you with a device in excellent condition!
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Very prompt response with delivery…
Very prompt response with delivery after ordering
29. huhtikuuta 2023
Vastaus yritykseltä QwikFone
Dear Larraine,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Vastaus yritykseltä QwikFone
Dear Customer,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
I am a previous customer and the price…
I am a previous customer and the price is always competitive and the packaging and delivery is very good.
25. huhtikuuta 2023
Vastaus yritykseltä QwikFone
Dear David,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
We appreciate your kind words!
Kindest regards,
Team QwikFone
Problems quickly sorted.
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repairable so refunded.
All quickly done with excellent communications and minimum hassle.
New phone as immaculate as previous.
23. maaliskuuta 2023
Vastaus yritykseltä QwikFone
Dear Andrew,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
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