Quidos Arvostelua 

Following the move from our former accreditation body, we have found Quidos to be a very good company to work with making the transition as smooth as possible. There were some initial hiccups with a confusion over CPD requirement dates that have since been ironed out. It has been refreshing to receive a straight answer to our technical queries in a timely manner the majority of the time. Quidos have been transparent when they have had capacity issues, resulting in slightly longer response times, though these are still a fraction of the wait time we were experiencing before joining them. As a national EPC provider we produce a large number of lodged reports and now have the reassurance that Quidos is sufficiently auditing our work so that we can ensure we maintain the highest standard of work we always aim for. Our accounts manager at Quidos visited us for a couple of productive catch ups, though they have since left. During the period between this and their replacement we have felt very supported by Billy. We use Quidos for TM44, SBEM, RdSAP and DEC lodgements.

I did the DEA course with Quidos, I just want to say 'Thankyou for all your support!!'
For the customer service, for the training and for all the help you guys gave me while completing all the tasks'

I had no experience, didn't know anything!!It took me over a month to complete the course and get my qualifications!!I have had serious health conditions,Quidos really helped me through it, helped me in every aspect!were very kind and understanding in regards to my condition.Whenever I called or emailed!
They responded with care, due and attention!!
I am not tech savy, you guys were really patient with me.. I would recommend to all!!
A special thanks to my trainer Hassan, for all his patience with me! And not forgetting Lorna, thankyou for understanding and helping navigate through everything.. All the best...😊

Good communication, very helpful and responded in a prompt and timely manner

Fast, Simple and Efficient company to join and become Accredited. I recently applied for DEA accreditation with Quidos and the on-boarding process and communication has been exemplary. Nick in the Accreditations team has been extremely helpful and informative. I look forward to working with Quidos with my business going forward.

Professional, friendly and efficient.

I was accredited with Northgate until it was sold to Elmhurst and briefly accredited with Elmhurst to which I didn't enjoy at all. I've been with Quidos now for over 8 years and have had a great experience and found the iQ-Energy software a perfect tool for completing my EPC surveys. The supporting evidence upload process has become simple and more user friendly which saves time.
The technical support has been great, when needed, and all of the team I have dealt with have been helpful, informative and friendly. Billy, Shay, Arnold and Catherine have been great over the years and I will continue to stick with Quidos as long as I lodge EPCs.

In my humble option,

the new RdSAP software is a significant improvement over the old version. It is incredibly straightforward to use, making it much easier to navigate through the process of generating EPCs.

The layout is clean and intuitive, with functionality that's much more streamlined and efficient. I have already used it to run several EPCs, and it has worked flawlessly every time.

The applications are well-designed, and the enhanced user interface makes the whole experience smoother.

While I don't usually give high ratings easily, I would confidently rate this software a 9 out of 10. Overall, I'm very pleased with it.

Your excellent and work is greatly appreciated.

David Rwehumbiza
Domestic Energy Assessor

Great course, am looking forward to getting out there, very interesting.
Big shout to tutor Hassan, (made the course a bit of fun and knew his stuff) and Lorna in the office.

I’ve always found Quidos very helpful and always
happy to help. Their new software is absolutely unbelievable, Superfast very simple to use, it’s a game changer. If you DEA and you’re not using Quidos for their software, then you must have a lot of time time on your hands.

I am a contractor, the Quidos staff are pleasant on the phone and will always give an answer to your questions. I do enjoy my time marking students course work.
The only criticism I have is the manager will never phone you up and ask how are you doing have you got any issues etc.
The only communication is via email.

Pure rubbish!! Experience around 2017.
Still bugs me to my core SO HAD TO SHARE IT. BETTER LATE THAN NEVER!! Used to be accredited with Quidos but their lack of professionalism and support is award winning. Could not resolve a simple customer complaint and led me to lose my accreditation by their mistake. Had to hire solicitor to whack them and threaten their existence for this ti be resolved. Total nightmare. They prefer to protect a lying customer than their fee paying assessors. Got them shaken not stirred like martini to get my life and accreditation back. THIS ACCREDITATION IS TO BE AVOIDED AT ALL COST. NOT WORTH THE SLIGHT LODGEMENT SAVING. VVV POOR. RATING OF MINUS 100 ON A SCALE OF 1 TO 10. 😂

VERY POOR SERVICE
Booked onto the 5 day DEA course 17/12/23 and deposited my coursework for grading on 7/1/24. It has taken from then until now (9/4/24 over 3 months) for my certificate to come through! WHAT A JOKE!! I have been in constant contact asking why it is taking so long for my certificate as I could not start work without it (unemployed at that point). Many poor excuses were provided. The fact is, the internal assessor could not be bothered to check my work in time for the external examiner's visit, which was around the start of FEB and so missed that slot. On top of that, I had questions relevant to my coursework but the assessor chose only to answer 50% of them despite frequent requests. This indicates the tuition quality, as questions from students is part of the learning process. This course cost me £1260.00 in total but cost me even more in lost earnings due to the certificate delay.
In brief, VERY POOR SHOW INDEED QUIDOS!!

I enrolled on an energy assessor coarse. For two weeks now (since 6th dec 2023) I have been unabe to uload my assignments for marking so that I could gain energy assessor qualification.

There has been a long running technical issue. Quidos failed to reply to my earlier messages. I felt that I needed to provoke a response and threatened legal action.

I got a response 1 weekago and still that issue hasn't been fixed.

I have tries complaining to ABBE (Quidos are a registered trainer with them) UNfortunately, I have to wait until Quidos finish investigating my complaint.

I have walked away from the curse and feel angry because I have invested a lot of time in trying to get an energy assessr qualification.

Trained and qualified through Quidos about 7 years ago. My experience since then has always been a positive one. The support team is exemplary. Always friendly and swift to reply whenever I have needed any help. Thoroughly recommend. Keep up the good work!

Don`t do it. I had to sign up to a 12 month contract, I see why they do that as I would have left them after 2 months.
Constant Audits, rude, crap software and really unhelpful.

They need to get rid of the Audit team and they would have twice as many assessors. They a rude , arrogant and unhelpful.
There are more user friendly schemes out there.

I am an Energy Performance Certificate examiner and carry out Energy Performance Certificates on homes. My accreditors are QUIDOS who examine my work. I have now stopped doing EPC,s as a result of the lack of support from QUIDOS. When auditing my work they chose to ignore my personal notes to help fill gaps or provide additional information, chose to ignore my local knowledge of properties, chose to dismiss evidence from the local authority proving the level of insulation for a particular property I was examining which impacts on approximately 2000 properties in an area where I live potentially pushing them down from a C to D group. When the company were asked what percentage of appeals against there inspections were successfull they refused to provide it. They carry out their own reviews of their. On a positive note when I have contacted them for advice or clarification they have been helpful in the past. You have a choice who does your EPC and if you do EPC,s you have a choice who audits them. As I said my experience with QUIDOS has lead me to stop doing EPC,s.

Excellent team, passionate and helpful

Great customer care service and very professional and helpful technical team. They carried out a quality audit on an EPC certificate and thanks to them I have now an accurate certificate that properly reflects the correct energy rating for my property. I highly recommend Quidos. Thank you very much for your excellent service.

Honest, passionate