Pyypl (pronounced "people") Arvostelua 820

I recently had a disappointing experience with Pyypl, a financial company. I requested refunds from AliExpress and other websites, but despite my efforts, Pyypl did not process these refunds. I contacted their customer service multiple times and provided all the necessary transaction details. However, instead of offering a solution, they repeatedly told me to wait. Unfortunately, this response has not resolved my issue.

I didn't receive my refunds since 2023!!
I should receive about 700$
That's considered a scam for me so i reported to ADGM because that's too much waiting time
I won't recommend pyypl or give 5 stars until i receive my refunds
My tickets number 416519 and 426357
Phone number: +79161262320
Name: Yury Esakov

@pyypl I made an top up of 156840.31INR.the amount was debited from my account but I didn't receive USD in my pyypl account..the transaction was done on 24/11/23 and still I didn't get any response from you..your team already raise an ticket against my complaint.
#help
Please

Nice trustworthy app...I was facing some problem regarding my transfer within and hour it has been solved without asking questions...very much helpful..

Nice app swift transaction, smooth top up

Scam, refunds never arrive, I have been waiting for a refund for 2 months and nothing, they keep the money because I have proof of my refunded invoices, I contacted them many times for support and they ignore my messages
My Tickets refund tickets
Ticket ID #414843
Ticket ID #394121
Ticket ID #396391
that I am still waiting for, otherwise I will not change this rating

They promise for the reward, initially I didn't got it but I contacted the support and the have manually gave me the reward, thanks for the service

I did a transaction with one university for their fee using Pyypl, since international transactions were blocked back then in Afghanistan. and that was the only money I had, but they stole it from me.

They said the transaction was processed, but the university never received the money, and guess what? They asked for the bank statement of the university while they were not providing any proof of transfer payment.

I asked several times for proof, but after some time they stopped answering me, and then my account was banned.

So NEVER, NEVER, EVER USE PYYPL; it is SCAM!!!!

I have good experience with you. Excellent Service. I was sent my money to my home country.

After my review on trustpilot, pyypl reached me back. They said my card was okay, it was marchant terms that was preventing my card payment. It was complete lie. I tried another card from redotpay and payment was done without any issue. I further tried to find people with the same problem as mine. So I visited pyypl's facebook official page and surfed through the reviews. I was shocked to see so many people were ripped off their money by pyypl and they always saying the same rhetoric "our support is working around the clock to resolve the issue" or something like this. But they never resolve any issue or intended to do so. It was quite apparent from their rhetorical answers to all reviews. They lie without shame just like a thief. My 29 USD is locked on card and I will never get back I know. I dont understand how come the are still in business. They must be stopped.

Arshya, thank you very much for the excellent feedback❤️, thank you for your efficiency🫶🏻! if it weren’t for you, I would have been sad🥺 for a long time and thought about how to pay for a gift for my husband who is in another country🥲

On March 2, the seller I paid through Pyypl sent me a refund. On March 23, I opened a request with Pyypl support (#321690).

When I try to contact the company, bots respond to me, and they do not provide any useful information. Today, I opened another support ticket (#414595) with a complaint about the first one, and the bot again answered, "Everything is fine; usually, the refund takes 30 business days. Please wait." I've been waiting for more than three months.

It's frustrating, and I don't recommend anyone use Pyypl.

UPD from June 26. Just have a look at their answers:

May 2:
“Hi Dmitrii,

I extend my sincerest apologies for any inconvenience caused by the delay in processing your refund. I fully understand the frustration and inconvenience this situation may have caused you.

Please be assured that we are actively pursuing a resolution with our relevant team. Once we receive confirmation, your refund will be promptly credited to your account. Rest assured, we are committed to ensuring a swift resolution and will notify you immediately upon completion of the refund process.

Thank you for your continued patience and cooperation throughout this process. Should you have any further concerns or inquiries, please do not hesitate to contact us.

Wishing you a pleasant day ahead!”

June 24:
“ Hello Dmitrii,

We would like to express our regret for the delay in processing your refund. We understand that it can be frustrating to wait for your money to be returned promptly. Rest assured, we are actively working to expedite the process and ensure that you receive your refund as soon as possible. Your patience is greatly appreciated, and we sincerely apologize for any inconvenience this delay may have caused.

We will continue to keep the lines of communication open with you to provide any updates on the progress of your case.

Thank you for your understanding and cooperation. Have a pleasant day.”

June 26 (after this review):
“ Hey Dmitrii,

I hope you are doing well. I’m getting in touch with you regarding the TrustPilot review you shared with us about your pending merchant refund.

I’m truly sorry to hear that you haven't had the Pyypl experience we strive to provide. I understand how frustrating this situation must be for you. Please know that I am here to assist you, and your case has been escalated to our dedicated team. We are thoroughly investigating the matter to resolve it as quickly and efficiently as possible.

I want to assure you that I will keep you updated on the status of our investigation. You can rest easy knowing that I am committed to handling this for you in the best possible way. Your satisfaction is our top priority, and we appreciate your patience as we work through this.

I will keep our communication open so I can update you as soon as I have more information. In the meantime, if you need any assistance or have any questions, please don't hesitate to reach out to me directly. I’m here to help.”

See? The same empty and useless message, just copy-paste-repeat. Maybe with minor rewriting. They don’t give a whit for you and your money. Don’t believe that company and never use its services.

They are just writing off your money for some kind of service.

I have made a purchase using Pyypl debit card, and the purchase didn't go through, so the marchant issued a refund into the card i used, but i haven't received the refund, i contacted their call service many time, but they don't respond, and to this day i didn't receive any refund, this is so worng and unprofessional.

I made a purchase and changed my mind. i issued a refund and sent the invoice for support it has been over a month and i still dont have my money. very dissapointing

**Trustpilot Review**

**Title: Issues with Preloaded Card and Lack of Response**

Dear Pyypl Support Team,

I hope this message finds you well.

I am writing to request a refund for the balance on my preloaded card, as I have encountered issues when attempting to use it for payments on websites or other transactions. Despite my efforts, the app has not allowed me to spend the amount loaded onto the card.

Here are the details of the card in question:
- Preloaded Card Number: 4006 9300 8000 4447
- Amount: $500 USD

I kindly request that the remaining balance, after deducting any applicable fees, be transferred back to my original virtual card:
- Virtual Card Number: 4006 9300 0183 1605

I have tried to contact customer support via email but have not received any response.

I hope this review will prompt the support team to address my issue promptly.

Thank you.

my card was blocked due to repeated transaction request/ in case i try to reach out them using contact us feature and website email. they replayed to wait but do nothing. it was better to check the problem instead of giving email response many times.

It has been a 3 days since the issue happened Not fixed yet.
this is payment system you have to work at least on working days i feel so sorry.

I did an international transfer since 7 days ago. Funds hasn't been received neither have my money be refunded. Customer service is very poor. They phone contact in UAE does not offer u speak to an agent. The police should investigate and block this app.

My account is freezed and i have money on it that i need for an emergency even ii provided my id and selfie again.
I won't give 5 stars until my account is verified again.
Also I don't recommend this company right now
Case number: 400593