Pure Telecom Ireland Arvostelua 2 300

Pure Telecom
Daniel worked through all scenarios to try and solve the issue. Daniel explained his thought process and I learned a lot from speaking with him. As it was a difficult issue Daniel stayed on the call over 1 hour past his finishing time on Friday evening. I hope Pure Telecom know how lucky they are to have this gentleman working with them he is definitely the high standard that all should aim to achieve. Please reward Daniel is some way. Pure Telecom are so refreshing as a company as the phone is answered in seconds by a human. I know I truly value this service. 👏for Daniel.

The Broadband is great. Extremely rare that we had an issue with it or we had to reset the box. We use it a lot. Irish Customer Service as well. Every year I ring after my contract ends, and they make me an offer that matches the tarrifs on the market. I spoke to Abbie today, a two minutes conversation and I got sorted. Couldn't be happier.

Extremely helpful, informative and friendly customer service and speed of getting contract set up.

Really friendly staff great service and have always been able to assist if I ran into issues

Very good service and very helpful staff

Hi,
I contacted the company a number of times to disagree with the increased charges. I did not receive notification of end of contract and have been charged the increased amount for two bills which is unacceptable. I asked for a refund based on the failure to notify me of end of contract and was categorically refused. I will bring my complaint to Com Reg
Mary Donovan

I called support on receipt of my new modem and was assisted byDaniel. He was super efficient, friendly and professional. Its rare to get such excellent customer experience. Thank you Daniel and thank you Pure Telecom.

I had an issue with my fibre installation. Samantha who I spoke with today was very helpful and actually listened to me. She reassured me she would pass my details on to a manger who would call me back. I expected a call back later in the day however I received the call back from Ger one of the managers within 30mins. The issue was sorted very swiftly. ⭐️⭐️⭐️⭐️⭐️

Got through to the Technician straight away, prompt, efficient and knowledgeable. Excellent customer support.

Unfortunately the service itself i had issues with, no problems with the lovely staff members I dealt with who went above and beyond to assist me, every company needs a Daniel (Techincal Support) and Abbie (cancellations team) both of these were absolutely amazing and if the physical service was as good as the support I received I would have stayed

Daniel, the customer service person was extremely helpful and friendly. He dealt with my issue promptly and he was very pleasant to deal with. He really made my day much happier.

Thanks, May

I've been with many different Internet companies and pure telecom is by far the best. The wait times to ring is within 1 minute or 2. There is no small print that the bill goes up because of this or the other. I am locked in at the price for a full year. They have a loyalty programme so at the end of the year contract it does go up but I ring them and they bring it back down for being a loyal customer. And the Internet speed and connection is always reliable in my area. Honestly not much more you can ask for from company providing a service.

Very good customer service!Very easy to deal with!

Modem was to be sent last Thursday. Got a ,message earlier today to say it was now being despatched & would be delivered in 2-3 days. Complained & got a "sorry" reply - the modem would normally be sent to coincide with cancellation of previous contract, except I explained that was also last Thursday. Very poor.

no long waiting time to be answered, Samantha was extremely helpful & sorted out my situation promptly. She offered options which I was very happy with. Excellent Broadband service

Really poor experience trying to stay a loyal customer. Been with them for two years and when out of contact, I now have to wait 3months to avail of the loyal price. Explained I will go elsewhere as I cannot wait 3 months, and the other option is not feasible due to the price, and I am forced to now.

She was very friendly and helpful.
Sorted the problem promptly

Was dealing with Samantha really helpful girl 💯

Has to be the best customer service of any broadband provider in Ireland.

Always talking to a friendly service agent in no time at all.

Happy to renew my contract with them based on service and the customer focused team. Don’t change keep it up!

switching from Vodafone was easy, however broadband speeds (1gb package) are 30% slower than Vodafone on the same fibre (900+ mb from Vodafone vs 600+ from Pure), also their Huawei router is mediocre at best, with atrocious wireless signal. But 40 bucks is 40 bucks :))))) (vs Vodafone almost 60 now). Time will tell.