I’m am very disappointed with my experience and would strongly advise others to think twice before ordering from this company. I purchased a coat for my daughter which never arrived, i paid... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I received my coat happy i was happy with it but it was really big .So I put in to return it in the returns pages to be told the next day we don't do returns. I had ready put an order in for a smalle... Näytä lisää
Yritys on vastannut
PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even whe... Näytä lisää
Yritys on vastannut
Amazing quality, fast service. So happy!
Yritys on vastannut
3,2
Keskitasoinen
29 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nach 1 Woche 2 Jacken kaputt
Nach 1 Woche Tragezeit ist der Gummizug von 2 den selben Jacken in versch. Farben kaputt gegangen. Total schlechte Qualität. Würde nie wieder dort kaufen.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Do not recommend
Do not recommend. Website states ‘easy returns’ which is not the case.
I reported that the jacket is a completely different colour to the website which it is but they will not refund.
13. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Didn't receive my hat from.pink bag…
Didn't receive my hat from.pink bag givaway really sad 😞 wasn't shipped so cancelled
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Terrible
Terrible, do not order!! The coat has lost any padding in the neck in less than a week of wearing. The email address is undeliverable and I can not contact for a refund. Looking at these reviews I wouldn’t get one anyway. Cheap rubbish, stay clear.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Awful company delivered to wrong adress…
Awful company delivered to wrong adress as you can see on the GPS delivery and will not refund or replace item rip off company ! Im now and fair bit out of pocket for something iv not received i have already provided my order number on trustpilot and several times through other means iv since done a charge back from my bank
22. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
If could give minus I would
If could give minus I would. The worst customer experience I’ve ever received. They are rude and very unhelpful and extremely unprofessional. Return two jackets and they are refusing to give me a refund, Will never buy from them again. 😡😡😡
7. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
PUFFIT Do NOT refund of exchange…
PUFFIT Do NOT refund or exchange on ANYTHING. My Delivery took over 3 weeks to UK address. At time of order, DELIVERY timescale stated 3 to 8 workings day delivery. They do not offer refunds. Even when they breach their own contract of failed delivery. Breaching consumer laws. **DO NOT PURCHASE FROM THIS WEBSITE***
4. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
Terrible customer service
Terrible customer service, they refused to exchange for size and basically told me 'tough luck'.
19. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Puffit
Dear Customer,
We sincerely apologize for the disappointing experience and frustration this has caused you.
We take all customer feedback seriously and continually use such comments to improve our service quality. We have issued an official Request for Information form to collect further details regarding your case.
Please kindly provide your order number and relevant information via the form. Once received, our support team will conduct a thorough review and follow up promptly to resolve your matter properly.
We truly hope to have the opportunity to make this right for you.
Sincerely,
Puffit Customer Support Team
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