Placed an order on April 16th but after reading bad reviews was slightly worried. Estimated delivery was April 20th all items turned up on 22nd which is understandable with current situation. I receiv... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
After buying another pair nudie jeans, this particular pair decided to shrink in the wash. This was despite following the washing instructions. Not being a lover of the half mast look the options... Näytä lisää
Yritys on vastannut
Iv received my goods no problem but it’s says the Boss and Ralph Lauren we’re both made in China I’m thinking there fake? I paid lots of cash for these good and they are gifts. Would like to know the... Näytä lisää
Yritys on vastannut
Absolutely disgraceful!! Placed my order 7 days ago, next day they emailed to say my item had been dispatched via royal mail 48. 6 days later I contact royal mail to see about my order only to be told... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Discover the latest fashion brands at Psyche. Designer clothing for men, women & children. Free UK next day delivery available.
Yhteystiedot
Linthorpe Road 175-187, TS1 4AG, Middlesbrough, Yhdistynyt kuningaskunta
- psyche.co.uk
2,8
Keskitasoinen
184 arvostelua
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered a kenzo top for my little boy
Ordered a kenzo top for my little boy, delivery was fast came the next day. The quality of the top is brilliant and it washes really well
6. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Joey,
Thank you for taking the time to leave us your review! We’re really pleased to hear that you were happy with your purchase and that it arrived promptly!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Standed of clothing great.delivery very…
Standed of clothing great.delivery very good..
6. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Marie,
Thank you for taking the time to leave us your review! We’re really pleased to hear that you were happy with your purchase!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Excellent
Ordered a Ted Baker bag Monday 4/5/20 and received it Tuesday 5/5/20. Delighted with the quality and fast service. Well done psyche on excellent customer service will highly recommend to family and friends .
6. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Paula,
Thank you for taking the time to leave us your review. We're really pleased to hear that you were happy with your purchase!
If you need any assistance with any future purchases, please don't hesitate to reach out to our Customer Care team.
Kind Regards
Kheira
Psyche Customer Care
I have just received a refund now via…
I have just received a refund now via PayPal so would like to thank you for that its appreciated but please communicate with customers,its frustrating to hear nothing
6. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Marc,
Thank you for your review. I apologise for the inconvenience regarding your order, we are working with a reduced team at the moment due to the current circumstances and are working through customer orders as quickly and efficiently as we can. I am happy to hear that your issue has been resolved. If you need any assistance with any future queries, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
I had a great experience.
I had a great experience. It’s not the first time and it certainly won’t be the last time I’ll order from here. I ordered a pretty green t-shirt online and it was here rather quickly considering the current situation. Thank you.
Bradlee
5. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Bradlee,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with your purchase and that it arrived promptly!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Utter rubbish
Utter rubbish! I ordered 10 days ago - still no word on them actually dispatching the item and was today told they were refunding me as the item they sold me was in fact out of stock - cowboys! Avoid avoid avoid - I’d rather pay double and use a reputable seller
4. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Lindsay,
I’m sorry to hear of your recent experience when shopping at Psyche and we deeply apologise for the issue regarding your order. We are working through customer orders as quickly and efficiently as possible as a result of the current circumstances, however we apologise that you aren’t happy with our service. If you would like to discuss this matter further, please may I kindly ask that you reach out to zgibson@psyche.co.uk and I am more than happy to give you a call. Our apologies for the inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Pants (no pun intended)
To give you some context, I'm male, mid-thirties, online shop-aholic and a very laid back guy in general. To this day, I've never needed to post a negative review about any company....until now.
Things started well. After being recommended Psyche by a few of my friends, I ordered a pair of jeans at a good price and the item was delivered efficiently. Unfortunately they just weren't the right fit, hence I had to send them back, but was certainly willing to use Psyche again in the future.
However, it has now been one month since my return was received (Royal Mail tracking info confirms this). I've sent countless emails directly and through Paypal and tried to call their offices on numerous occasions. Not a single thing back on my order. Not a single word of anything. I'm very aware of the fact that we are in the midst of a global pandemic and I expect things to take a bit longer than usual. But to totally ignore my outreach is just damn right shoddy.
What makes matters worse is that judging by the daily marketing emails i'm still receiving and the fact that customer care are responding to 'all' the positive messages on Trustpilot, there is clearly somebody available to assist with my refund. Perhaps they will now show their face?
Word of advice in the meantime, don't use Psyche. Just not worth the hassle. Doesn't look like i'm the only one with issues either...
4. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Daniel,
I’m very sorry for the inconvenience regarding your experience when shopping with us. We’re sorry to hear that your refund has not been dealt with. We are currently working with a reduced team at the moment and this is resulting in a few delays when dealing with customer orders, however, we are working as quickly and efficiently as we can to get customer orders fulfilled. I apologise for this inconvenience. May I please ask you to send over an email to zgibson@psyche.co.uk with your full name and order number and I can chase this up for you as soon as possible.
Kind Regards,
Kheira
Psyche Customer Care
Ordered a T-shirt over a week ago
Ordered a T-shirt over a week ago - and still hasn’t turned up by the looks of things it’s not going to either not happy!!
1. toukokuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Laura,
Thank you for your review. I apologise for the inconvenience regarding your order. We are working with a reduced team at the moment and this is resulting in some delays with customer orders. Could I please kindly ask that you send us an email to zgibson@psyche.co.uk with your full name and order number and I can get this looked into for you. Our apologies again.
Kind Regards,
Kheira
Psyche Customer Care
SCAMMERS !!!!!
Scammers 1 star is too good of a rating for them absolutely SCUM ! order items for my baby of this website got no email with tracking number or dispatch details I emailed them 20 times for a tracking number anyway items still never arrived got no refund fraud that’s plain and simple what they are do not order here
1. toukokuuta 2020
Oma-aloitteinen arvostelu
Do not order
Ordered some Armani jeans said they would be here next day delivery even paid delivery fees when they claimed it was free but regardless item still has not arrived , didn’t get a dispatch email or a tracking number to track my parcel would not recommend.
30. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Abdul,
I apologise for the issue regarding your order. We are working with a reduced team at the moment due to the current circumstances and this is resulting in some delays with customer orders, as stated on our website. Regarding the delivery fee, as your item was a sale item, you unfortunately did not qualify for free delivery. We apologise for the confusion. In terms of your order, I believe that a member of our team has been in touch with updates. If you would like to discuss this matter further, please contact us at zgibson@psyche.co.uk and I will be more than happy to give you a call.
Kind Regards,
Kheira
Psyche Customer Care
Absoulte disgrace they took my money an…
Absoulte disgrace they took my money an I got no email about dispatch after numerous emails I finally got a reply that they couldn't find my item in the warehouse and that my order has been cancelled and I will be immediately refunded. That was 5days ago. I have still not received my €150 refund that I am owed and they ard now saying i should contact klarna for my refund that it's nothing to do with them. I Ordered of the psyche website not klarna
28. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Darren,
Thank you for your review. I apologise for the inconvenience caused with your recent shopping experience with us. I believe that one of my colleagues has been in touch with regular updates regarding your parcel. As a result of your order being placed, no payment was taken due to the item being out of stock. I believe my colleague has sent various emails with proof that no payment was captured and due to customer confidentiality, if Klarna have taken the money, this is out of our hands as we have cancelled the order on our behalf. If you would like to discuss the matter further, please contact us at zgibson@psyche.co.uk and I will be more than happy to give you a call.
Kind Regards,
Kheira
Psyche Customer Care
Psyche changed my order - didn’t get any information
Ordered a jacket and some accessories on April 12th (live in Denmark and paid £ 10 for shipping) - 12 days later I received the accessories and a refund to my account for the jacket. Tried to get an explanation by customer “service”.
Not impressed.
28. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Jesper,
Thank you for your review. I’m sorry to hear of your recent experience when shopping at Psyche and I deeply apologise for the time it took for your parcel to arrive. We are working through customer orders as quickly and efficiently as possible as a result of the current circumstances, however, we apologise that you aren’t happy with our service. I can see that my colleague was in touch with updates as to why the jacket was unavailable. If you would like to discuss the matter further, please don’t hesitate to reach out to zgibson@psyche.co.uk and I will be more than happy to discuss this. Our apologies for the inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
not happy with service I understand…
not happy with service I understand there's a pandemic but atleast update your website and tell customers its a delay in orders. had to wait 1 week and 3 days for next day delivery service. AVOID!!! stick to mainline or flannels
25. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Waqar,
Thank you for your review. I’m sorry to hear of your recent experience when shopping at Psyche and I deeply apologise for the delay with your order. We are working through customer orders as quickly and efficiently as possible as a result of the current circumstances, however, we apologise that you aren’t happy with our service. I can see that my colleague was in touch with updates on your order before you received the item. If you would like to discuss the matter further, please don’t hesitate to reach out to us at zgibson@psyche.co.uk and I will be more than happy to give you a call. Our apologies for the inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Brilliant
Placed an order on April 16th but after reading bad reviews was slightly worried. Estimated delivery was April 20th all items turned up on 22nd which is understandable with current situation. I received emails when items got dispatched and also issued with tracking number. Can’t fault it, good prices, prompt and free delivery, quality items and beautifully packaged
22. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Ugne,
Thank you for taking the time to leave us your review, your kind words are much appreciated, and we thank you for putting your trust in us! We’re really pleased to hear that you were happy with your purchase and that it arrived promptly!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
Disgusting
Disgusting! I made an order last week, recieved an email confirming order and estimated delivery...it’s been a week since their estimated delivery date and nothing...I have received a small partial refund with no communication about what is going on, I have tried calling and they don’t answer, looking at reviews seems this is the norm for this company... Do not shop with this unethical company
21. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Mark,
Thank you for your review. I’m sorry to hear of your recent experience when shopping at Psyche and we deeply apologise for the issue regarding your order. We are working through customer orders as quickly and efficiently as possible as a result of the current circumstances, however, we apologise that you aren’t happy with our service. When an item is partially refunded, this is due to the unavailability of the requested stock and our team are working quickly to notify customers of the issue. I can see that your parcel was delivered and signed for on the 24th of April. If you would like to discuss this matter further, please may I kindly ask that you reach out to zgibson@psyche.co.uk and I am more than happy to give you a call. Our apologies for the inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Do not buy here
Do not buy here. They’re taking payments but not sending anything out. I’m not the only one. There’s no way to get in touch. No email and phones not answered. Absolutely disgusting
20. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Russell,
Thank you for your review. I’m sorry to hear of your recent experience when shopping with us. We are experiencing several delays at the moment due to the current circumstances and are working through customer orders as quickly and efficiently as possible. If there is an issue with your order, our team are working through them promptly and customers will be notified of any orders that cannot be fulfilled. To allow us to look into this further, please may I kindly request that you reach out to zgibson@psyche.co.uk with your full name and order number and I will be happy to assist with the issue and give you a call. Our apologies for any inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Bought some items last week with an…
Bought some items last week with an expected delivery of 13th April. The order never arrived but in these difficult times I was willing to bide my time. Yesterday I received a partial refund with no communication. I then had to chase the outstanding amount which to their credit they refunded, but again no communication and a waste of time ordering. I'd advise not to use unless you ways mess on to end up back at square one.
18. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Dean,
Thank you for your review. I’m sorry to hear of your recent experience when shopping at Psyche and I deeply apologise for the issue regarding your order. We are working through customer orders as quickly and efficiently as possible as a result of the current circumstances, however, I deeply apologise that you aren’t happy with our service. If you would like to discuss this matter further, please contact zgibson@psyche.co.uk and I will be more than happy to give you a call.
Kind Regards,
Kheira
Psyche Customer Care
I have recently ordered something For…
I have recently ordered something For my boyfriends birthday should of been here days ago still no sign of it and I have received no email about dispatch I have tried ringing the numbers no answer or the phone just gets put down. I want a full refund or my parcel by the end of the week.
16. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Amy,
Thank you for your review. I’m sorry to hear of your recent experience when shopping with us. To allow us to look into this further, please may I kindly request that you reach out to zgibson@psyche.co.uk with your full name and order number and I will be happy to assist with the issue and give you a call. Our apologies for any inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
No communication with the customer
I placed an order last Saturday, I got no follow-up from them despite the 8 emails I sent them to the 2 addresses they give when responding to complaints from their customers. It is inadmissible, I always buy my clothes on the internet and no professional does that. I had seen the negative comments on this company but I did not want to believe it, even if the period is difficult what I can understand, they must communicate with their client. To be honest, I have no idea where my order is, however they took their money very quickly.
9. huhtikuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Sofiane, thank you for your review. We are sorry to hear of your recent experience when shopping with us. To allow us to look into this further, please may we kindly request that you reach out to our customer care team at info@psyche.co.uk with your full name and order number and a member of our team will be happy to assist with the issue and give you a call. Our apologies for any inconvenience caused.
Kind Regards,
Kheira
Psyche Customer Care
Couldn't be happier ...
Quality jacket arrived quickly and well-packaged,while one small query was handled superbly by Steph so a big shout out to all concerned - will definitely use again
20. maaliskuuta 2020
Oma-aloitteinen arvostelu
Vastaus yritykseltä Psyche
Hi Simon,
Thank you for taking the time to leave us your review, your kind words are much appreciated! We’re really pleased to hear that you were happy with your purchase and that it arrived promptly!
If you need any assistance with any future purchases, please don’t hesitate to contact a member of our Customer Care team who will happily assist you.
Kind Regards,
Kheira
Psyche Customer Care
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