Damaged goods, no response from the company
I bought the most expensive pipe they do, I was sent one with a scratch on it, and dirty, water damaged paperwork that was for a model £70 cheaper.
Not really creating the luxury goods look I was hoping for, to give to my friend as a thank you.
The company do not answer the phone at all. They have not responded to several emails I’ve sent with photos of the damage. I don’t feel I can just return it to Jersey at my own cost as I don’t have a return agreement, I’m just left hanging with substandard goods. My only option is to go through my credit card. Worst customer experience I’ve had in a long time.








