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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I first discovered Protémoa through Instagram. Seeing the way they showcased their products got me really intrigued and I researched more about the brand. The piece that caught my attention was the Tr... Näytä lisää

Saanut 5/5 tähteä

Really good quality products and packaged nicely, I purchased their touch grass cardigan during the black friday sale and it’s really versatile to wear, I ended up getting both colours. There’sa lot o... Näytä lisää

Saanut 5/5 tähteä

I love that they use ShopPay, especially because I bought pants for my partner during Christmas season. They are currently his favorite pair of pants and wears them weekly. I’ve become interested in t... Näytä lisää

Saanut 1/5 tähteä

service sucks 🙏 return process has taken over a month and still not finished because they don't even reply my email sent a week ago to complete the refund; they claimed they had forwarded the informa... Näytä lisää

Yrityksen tiedot

  1. Muotisuunnittelija

Yrityksen kirjoittama

Protémoa's mission today is to create the dream wardrobe for those who understand fashion well but don’t take it too seriously. We're here for modern individuals who know that looking good should never be a burden in the post-fashion world. Protémoa pieces are designed to resonate with every shade of our mood: from the cozy vibes of a friendly hug to an irresistible desire for a spontaneous move. We create pieces that make you look great effortlessly, wherever the night takes you.


Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

75 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole vastannut huonoihin arvosteluihin

Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Protemoa has always provided the best…

Protemoa has never let me down or my friend so we always look forward to their new releases. Every piece I’ve ordered has been great quality, with unique, edgy designs that don’t compromise on materials. I really like that everything is made in limited quantities, it adds that bit of FOMO and makes each item feel special. Delivery is always fast and reliable (we are based in UAE), and their customer service is super accommodating. I’ve ordered from the new drop and have requested for a change of size ahead of delivery and they’ve been very responsive.

I’m always excited for the next drop or the return of the Paris heels! Missed this one and regret it ever since. Can’t wait to receive my new items this month xx

2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Lost? Stolen? Who knows...

As the delivery time encroaches upon one month, my excitement has mellowed into disappointment and confusion. I have not heard from the warehouse since the 6th of May... it is the 24th of May as I am writing this review. I have reviewed the order several times to check that my address and details were in place, and I do not have any clarity on where my package is.
I have reached out to the warehouse on multiple occasions to follow up and received nothing in response. That being said, I will give it to customer service for trying to figure things out on their end and making this experience a bit more bearable. However, that has also been uneventful and ultimately unsuccessful.
I do love the pieces, albeit the $10 shipping fee for fast delivery, and I was planning to purchase more after this order, so my disappointment is starting to grow as I have yet to receive my package (it is just one cardigan).

Update!
They resent the package and it looks like it's from a different warehouse(CN), not the US warehouse. I think this is more of a shipping company issue than the brand. The cardigan did have a hole in knitting of the sleeve, but I quite liked it. I was missing the universe card which was disappointing.

20. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great quality and thoughtful service!

I ordered clothing from Protémóa and was genuinely impressed with both the quality and design of the pieces I received. The fabric feels premium, the fit is exactly as described, and the overall style is elegant yet comfortable.

Shipping was smooth and reasonably quick, and everything arrived well-packaged. I’m really happy with my order and would definitely consider shopping from Protémóa again.

Highly recommended

24. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Didnt appear as advertised and ripped quite easily

recieved my Bjeans 1 and it looked nothing like the pictures they advertise. The jeans i got is just some normal looking blue jeans with barely any visible wash displayed. Also within the first couple weeks it appears to have already ripped around my cr0tch area which i found weird so i patched it up then another rip starts to form around the same area.

22. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Customer Service

Fast delivery, love their clothes and customer service were very hands on which I appreciate. Will definitely be purchasing from them again as a result

2. toukokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Received my cool red cardigan

Received my cool red cardigan, ordered an XL, and fits perfectly, delivered fairly quickly, i wasn’t in a rush anyways. I think the quality/price ratio is very good.

30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Unresponsive Customer Service

There was an issue with my shipment, where my order could not be delivered. This company used CN and Piggyship to ship my order, and Piggyship is quite literally the worst courier service I’ve ever encountered. Even though signs were posted everywhere in my apartment complex, they could not find my apartment’s mailbox hub so they sent my package back.

I could not find the courier info anywhere on the Protemoa website or emails so I could not reach out to the courier. When I contacted Protemoa, they told me they would help resolve the issue by contacting the courier and keep me updated but I’m not sure they did anything.

I have not heard back from them and I’ve been emailing the company periodically for any sort of update. It’s been almost a month and I’m getting frustrating because the company would occasionally respond to my emails with vague info like “we’ll look into it.”

It took only a week for my package to arrive to my city after I placed the order so I’m not sure why an update is taking so long. Protemoa should have at least offered some sort of resolution by now.

20. marraskuuta 2024
Oma-aloitteinen arvostelu
Protémoa-logo

Vastaus yritykseltä Protémoa

Dear Jess

We are sorry that you have experienced an issue with the delivery!

We work with several shipping services depending on the country/city, all of them being trusted and recognized worldwide. However, in rare cases, there can be failed attempts of delivery and we recommend to contact the shipping service directly to see what can be done.

If the issue is still not resolved, please email us at care@protemoa.com with your order number and tracking code and we will do the best on our end to see what happened to your order.

Saanut 1/5 tähteä

Horrible

I ordered at the 4th of September. Got an confirmation email about my order and there it just stops.
I paid extra for fedex express shipping to get it in 3 to 5 days. Now it’s the end of the month and no update on my order. I send multiple emails and a dm on Instagram. Got one response after a couple of days.
They only said they are would ask fedex for an update.
That was it, no contact from there on anymore.

In general I never received an email that the package was shipped. And on the Instagram they posted about the pre orders that were almost ready.

I checked again and nothing on the website or mail says I brought an pre order. So it should be send.

I paid including extra for the shipping 213 dollars
That is just now lost

4. syyskuuta 2024
Oma-aloitteinen arvostelu
Protémoa-logo

Vastaus yritykseltä Protémoa

Thank you for reaching out and we are really sorry that you are facing this issue with your order. It might have been that you have accidentally chosen a preorder item or there have been some issue with the freight forwarder and we need an extra info from you regarding the shipping.

Could you please email us at care@protemoa.com with your order number and we would be able to assist you on your order asap and fix the issue?

Best Regards,
Protémoa Team

Saanut 1/5 tähteä

Only buy if you're CERTAIN you like the…

Only buy if you're CERTAIN you like the product, they do not pay shipping so I just spent £30 to return a £60 jacket that doesn't fit me!
Sizing was way off on their website too.

Nice clothes and I liked the style but it's a gamble.

2. syyskuuta 2024
Oma-aloitteinen arvostelu
Protémoa-logo

Vastaus yritykseltä Protémoa

Thanks for your feedback! We’re really sorry to hear that the sizing of the jacket wasn’t quite right for you and that you had to deal with those return shipping costs. We totally get how frustrating that can be.

Return costs can vary depending on the shipping method, and we always aim to keep those as low as possible. We apologize for any confusion about the process and we are aiming to introduce more convenient return methods soon.

Please email us at care@protemoa.com with your order number and we would try to assist you further on this issue.

Best Regards,
Protémoa Team

Saanut 5/5 tähteä

worth it af

I bought a pair of their B jeans and thought they would not be that good for an ad I saw on Instagram. Since I've bought them, they have been my most used pair of jeans. They look fire af, comfortable and are good quality. Def recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!

10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good customer service and quality

I ordered their Bjeans almost a year ago, and they have quickly become my favorite pants. I got a size M, and I'm 5'8, 140 pounds; they fit a bit big, but that was my mistake on sizing. Their size chart is accurate and actually really well thought out. Their products are interesting, decently priced, and of good quality. The shipping took a while, but they were active and responsive on their customer service site.

24. marraskuuta 2023
Oma-aloitteinen arvostelu

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