Worst customer service I’ve ever experienced. Charging for return and refunded discounted sale price when customer paid full price. And then turning around and applying additional charges. Shipping... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Progressive Desk is great. Components were delivered well wrapped. Reasonably simple to assemble. Desk functionality inclusive of memory on various desk heights, is top notch. What's a review withou... Näytä lisää
Yritys on vastannut
Desk lift works great. Purchased first through amazon. Liked it so much I proceeded with a second purchase direct from Progressive. Small issue with levelling feet on second purchase. Was resolved imm... Näytä lisää
They messed up and shipped part of my desk to the wrong person, which left me with a desk I can’t even use. Instead of owning the mistake and sending a replacement right away, they’re waiting on the c... Näytä lisää
Yrityksen tiedot
- Tietokonepöydät
- Huonekalutarvikkeet
- Huonekalutarvikkeiden toimittaja
- Kalustevalmistaja
- Huonekaluliike
- Toimistokalusteet
Yrityksen kirjoittama
Build My Perfect Desk - Electric Standing Desks for both Home and Office Our journey began as a project, building adjustable height desks for our own office. A few months later, we saw the positive impact a standing desk made on productivity levels and the overall well being of our team. Why Choose a Progressive Desk? With over 10 years of experience in manufacturing high-quality linear motion products, Progressive Desk offers superior comfort combined with ergonomic technology. At Progressive Desk, we believe in creating a workspace that’s comfortable and lets you power through your day. We not only design and manufacture our products, but we also have our entire office working at standing desks and getting the most out of their workday. We are there to help you We are there to help you at each step of the way. From the moment you visit our website and shop from our line of ergonomic products, to delivery and set up. You will have constant support from our experts: learning more about standing desks for your home and business, or getting the best advice on custom design and installation of your desk and accessories. Whether you need one desk or more, our team of experts will guide you through the buying process and quantity discounts.
Yhteystiedot
160-6691 Elmbridge Way, V7C 4N1, Richmond, Kanada
- (800) 828-9414
- sales@progressivedesk.com
- progressivedesk.ca
3,1
Keskitasoinen
149 arvostelua
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Love it
The best money I ever spent. This desk is amazing and ergonomic especially working from home so often.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Maria, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Amazing standing-desk legs
Amazing standing-desk legs, and even better customer service. Had an issue with a sensor not communicating properly, resulting in the legs not being level & the controller stopping the desk from damaging itself. The issue could be temporarily resolved with resetting both legs to 0, but would return a day or two later.
Nicholas Gali in their sales dept went above & beyond helping me investigate this issue and identifying the cause. Nicholas sent out a completely brand new setup to ensure the legs I have work properly. I can't get over how amazing this customer service is on my expensive order, and how quick they were to solve the problem. Anyone who will listen to me talk about my desk gets a glowing review about progressive desks. This is an awesome brand that has offices in both Canada & USA.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Kane, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and have passed your feedback to our support team and Nicholas. Please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Really good product
Really good product, very easy to assemble, and the customer service was good and helpful. I would just suggest to attempt to deliver all the parts in one trip.
Other than that, Im very happy with my stand up desk. It really made working from home more enjoyable.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Uriel, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and are taking steps to improve the delivery experience. Please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Great and Quality Product
Great product. Customer service is friendly and helpful. They stand by their product and offer a great warranty.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi there, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Easy to set up with 2 people
Easy to set up with 2 people. I'm very happy with the service & product! Thank you.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Fay, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Very well build and great looking too
Very well build and great looking too. Fast shipping. Ordered in the morning and the desk was out the door a few hours later. Great customer service too.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi there, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Good quality desk
Good quality desktop and mechanical parts, delivered quickly (and for free). I regularly move the desk up and down, and the legs extend smoothly and remain stable even when I'm standing.
The desk was a bit of a pain to assemble, but given the modularity and types of parts involved, I don't think they could have made it much easier.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Elliot, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Timely delivery, issues solved immediately.
The desk was delivered in time. I didn't unpack it for few months and when I unpacked it , I noticed few damaging spots on the top of the table.
I called support and they resolved the issue within one (long) phone call, during which I took pictures and emailed to them. They sent me a replacement desk right away!
I'm very pleased with the service.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Anna, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us once the issues were resolved! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Service could be more responsive. Product pretty good
There were several issues, all minor. Some were addressed, others ignored. The product seemed great, so the sightly-less-than-stellar service wasn't a big deal. But in less than a year, the motors are groaning and making weird clicking sounds, and I have to regularly adjust the saved heights because it seems to creep lower. The number stays the same, but a tape measure confirms it gets lower over time. None of my experience is BAD, but it hasn't turned out to be great. 4 stars specifically says "great" on this form, so 3 stars ("average") seems more appropriate. I'd choose 3.5 if I could.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Steven, thank you for taking the time to write us a review. We really do appreciate it and have passed on this feedback and the initial note you sent to us in April to the relevant departments. We are committed to providing you with better service and so we take your concern very seriously. If you need any assistance regarding the motors of your desk, our team is here to assist you. Kindly give us a call at 1-800-828-9414 or send us an email at sales@progressivedesk.com and we'll get back to you as soon as possible.
Great desk
Great desk! Amazing product! The best there was in terms of specs. Have had the desk for almost a year... And it's as amazing as it was the first day. Even when I had an issue, the customer service was amazing too!!
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Michael, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Great customer service!
Very fast customer service response even over Thanksgiving holiday. Thanks Progressive desk team!
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Alan, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! Please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Dead Leg, Unhelpful Customer Service
Few months after getting the L-desk, the corner leg began to drop slightly below the two outer legs. Not enough to be a severe issue, but enough for the desk to not be level; pens will roll towards the corner and every time I lower the desk to the lowest point, the corner leg will reach it's lowest point before the outer two legs resulting in an error and forcing me to reset all the legs.
After several months of customer service back and forth, and a replacement frame the leg continued to drop. Customer service, while giving their best effort, eventually stopped following up and offered no useful solutions when contacted. The load on the desk is nearly 100 pounds beneath the supposed max weight limit and well distributed. The desk is perfectly aligned and no legs are poorly angled or slanted. The floor is hardwood and perfectly level.
All I can conclude, after 2 frames, and multiple occasions of taking apart the desk, putting it back together and redistributing the load on the desk, is that either the max weight limit is wrong by a significant margin, or I got several bad frames. I'm leaning towards the former. The desk while functional, and not defective enough to necessitate replacing it, is experiencing an issue that no $1500 desk should. This leaves me wondering and worried if and when the corner leg will die, since it clearly is experiencing some issues.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Tian, thank you for taking the time to write us this review. We appreciate your frustration and apologize for any inconvenience you have experienced.
We understand that our customer service team had requested the return of the replacement desk that you've received. This is so our in-house engineers can inspect and hopefully resolve the errors you were experiencing with the two desks, however, we are unfortunately still awaiting your response dating back to May 2021.
Is there a better way of reaching you apart from your current email? Please kindly advise us as we want to improve your experience with us. We look forward to hearing from you!
Would do business with them again hands down
Great purchase experience, no fuss for assembling, and outstanding customer service through chat.
First time I went through this kind of process to purchase a large piece of furniture like this, and it was all worth it.
I'm really proud of my desk.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Stéphane, thanks for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Best desk I ever bought
Best desk I ever bought. No regrets!
Happy it was made here locally in North America as well.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi William, thank you for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're delighted to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Overall things were good
Overall things were good. Errors were corrected quickly: replacing a smashed desktop, and shipping the wrong & missing components and reimbursements were quickly processed. The desk design is great! Unfortunately 2 key problems: 1 major - The shipping company (Day & Ross) was beyond terrible - not only did they destroy the 1st desk top during transit, they also left the second part (the base) & heaviest at the end of my driveway, on a rainy day in a muddy puddle. Communicating with Day & Ross was also a pointless loop. 1 minor problem - most of the sticky things that hold the wires to the metal frame have failed (as in they don't stick). I have yet to ask for new ones.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Michael, thank you for taking the time to leave us this review. We really appreciate it and would firstly like to sincerely apologize for the issues you faced with our courier. It is our mission to provide a top-quality customer experience, and we are working tirelessly with our couriers to improve their service. Regarding the adhesive cable ties, please reach out to us and we will be glad to provide replacements!
The mechanisme is great
The mechanisme is great. The only bad side is the poor quality of the table finish. It scratches way to easily. I will most likely replace the top in a couple of years for a solid wood top. At that price, I expected better.
I purchased my assistant's desk from another company because of it. He will most likely have the same problem with the top, but it was a lot cheaper (1/2) which. his mechanism seems to be very similar in quality.
I would recommend progressive desk if they solve this issue.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Daniel, thank you for taking the time to leave us this review. We really appreciate it and while we're glad to hear you're enjoying the desk overall, the scratch issue with the tabletop is concerning as they have a 15-year warranty. We would appreciate if you reached out to our customer support regarding this issue, and our team will assess the situation. You can call us on 1-800-828-9414 or email sales@progressivedesk.com. Thanks in advance!
Good product, bad experience...
When most of my order eventually arrived there was damage to a couple peices. The desk frame was lost by the shipping company and when a replacement finally shipped, the wrong colour showed up.
Overall customer service was friendly, but response times were slow. Minor refunds that were promised (5%) for keeping damaged peices were not honoured.
The product itself is nice, and the quality seems great but the overall experience means I won't be a repeat customer.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Scott, thank you for taking the time to leave us this review - we really appreciate it. Please accept our apologies for the mishaps you faced with delivery, and any substandard experiences you had with Progressive Desk. It's part of our mission to provide a top-quality customer experience, and we're disappointed that this was not what you encountered. If you have any other queries or concerns, please don't hesitate in reaching out to us as we would be more than happy to help.
Very happy
We ordered a pair of desks for our home offices and are very happy with the purchases.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi JR, thank you for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're glad to hear that you're enjoying your standing desks, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Progressive Desk is great
Progressive Desk is great. Components were delivered well wrapped. Reasonably simple to assemble. Desk functionality inclusive of memory on various desk heights, is top notch. What's a review without a suggestion for some improvement? The only element i would ask progressive to look at is the adhesive for the wire management clips. They tend to un-stick. I actually ended up inserting a small screw through each one. Won't come un-glued any more!
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Ezio, thank you for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're glad to hear that you're enjoying your standing desk, and have passed your feedback regarding the adhesive strips to the relevant departments to look into. Please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
Great quality desk and good company
Quality desk and great customer service. The desk is really sturdy and solid. No wobble even at highest setting. Overall, it was a great purchase and I am happy about it.
15. lokakuuta 2021
Vastaus yritykseltä Progressive Desk Canada
Hi Emir, thank you for taking the time to leave us this review. We really appreciate it and are glad to see you had a positive experience with us! We're glad to hear that you're enjoying your standing desk, and please don't hesitate in reaching out again if you have any future queries - we'd be glad to help.
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