Top-notch customer support from beginning to end. They answered my questions promptly and the process of buying made easy and hassle-free. Great
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Katso, mitä arvostelun kirjoittajat sanovat
AVOID! Received fake Bose open ultra earphones. In a sealed box, but a Chinese copy. Printing in wrong places, serial number not matching to the product, printed logo on product rubbing off almost i... Näytä lisää
Paid extra for premium delivery (1-2 business days) however took just under a week. Quality good, but falsely advertised as real airpods. Do not buy if you’re expecting genuine products, would be bett... Näytä lisää
DO NOT BUY FROM THIS COMPANY. checked their companies house and the company was dissolved in January 2025. How are they still trading? taking peoples money and sending fake goods, their number doesn't... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Pristine Gadgetz - Online stands as the premier electronic gadgets retailer in the United Kingdom. Our offerings encompass a wide array of products, including mobile accessories, refurbished gadgetz, Lighting and various household items.
Yhteystiedot
29 Hesketh Crescent, B23 7EQ, Birmingham, Yhdistynyt kuningaskunta
- 07951355533
- info@pristinegadgetz.co.uk
- pristinegadgetz.co.uk
3,6
Keskitasoinen
309 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 22 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Bad with communication!
The ordering process is fast, but I was unfortunately sent a faulty product, which they advised I can return.
Well, they go all silent once you have returned no communication with updates, it took 5 messages (which you can see they have read) as it’s on WhatsApp and 2 ignored phones calls for them to respond only to say a supervisor will contact you with regards to your refund this was supposedly today, and guess what? 8pm at night no supervisor has tried to contact me.
All I have asked is for an up date on my return and they can’t be bothered to assist with that. Such bad customer service! I will continue to try and get an update but I predict this will be ignored again and again! I will be reporting this company, if I do not get a response with regards to my refund and return.
I read such great reviews from customers, but clearly not one of these customer have tried to return a product with them.
16. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Leanne,
Thank you for your feedback, and we are truly sorry to hear about your negative experience. We understand how frustrating it must feel to return a faulty item and not receive timely updates regarding your refund. This is certainly not the level of service we aim to provide.
To clarify, all returned products go through an inspection and verification process before a refund is issued. This is done to ensure fairness and accuracy in handling returns. However, we sincerely apologise if our communication with you during this process was lacking. You should not have had to chase us for updates, and we regret the inconvenience this caused.
Please rest assured that your case will be prioritised, and our Customer Support Team is available at Info@pristinegadgetz.co.uk
to provide you with the latest update on your refund status. We want to resolve this for you as quickly as possible and restore your confidence in our service.
Your feedback is very valuable to us, and we will use it to improve our customer communication moving forward.
Kind regards,
John
Pristine Gadgetz | Customer Support
amazing!!
great prices! the product is always legit, bought airpods from here twice (i lost the first ones 😂) but each time they have came in their original fully seal boxes and packaging, great audio output!
no complaints and quick shipping aswell, both times it’s only taken 3-4 days to come!
will continue to shop here! :)
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Kasigh,
Thank you so much for your amazing feedback! We’re delighted to hear that you’ve trusted us with your purchase not just once, but twice — and that you’re happy with the quality, packaging, and quick delivery.
It’s wonderful to know you’re enjoying the AirPods and the overall shopping experience with us. We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
John
Pristine Gadgetz | Customer Support
Warning: Think twice before ordering from this company
I placed an order with PristineGadgetz, but the product never arrived. According to Royal Mail’s tracking system, the parcel was marked as "delivered" and allegedly left in a "porch" — but it was clearly not mine. The item was most likely misdelivered.
I contacted Royal Mail, only to be told they’re not responsible for missing parcels in online purchases.
When I reached out to PristineGadgetz, I received no meaningful support. Their customer service is virtually non-existent — the phone numbers they provide don’t work, WhatsApp messages go unanswered, and emails are simply ignored. I lost both the product and the money I paid.
To make matters worse, during the complaint process, they repeatedly asked me to resend the same documents I had already provided, clearly using stalling tactics instead of taking real action. Their handling of the issue was chaotic and unprofessional. I was never offered a proper resolution.
Edit (as of 19.07.2025): For the past 20 days, PristineGadgetz has persistently asked me to delete this review — without ever resolving the issue. All they did was waste my time with empty promises and delays. At this point, they’ve completely stopped responding to my emails and messages. There is absolutely no functional or reliable customer support to speak of.
I lost my time, my money, and the product I ordered — all due to their failure. Based on this experience, I strongly discourage anyone from purchasing from this seller. If something goes wrong, don’t expect help.
19. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Muhammet,
Thank you for sharing your experience, and we are truly sorry to hear about the difficulties you’ve faced. We fully understand how frustrating it must be not to receive your order and to feel unsupported during the resolution process.
To clarify, once an order has been dispatched, we rely on Royal Mail’s tracked delivery service. According to their system, your parcel is showing as delivered to your address with a proof-of-delivery photo. We use this tracking service to ensure safe and secure delivery, and in this case, it does indicate successful delivery.
That said, if you have not received the parcel yourself, we completely understand your concern. As part of our customer care, we are more than happy to arrange a replacement order for you so that you are not left without the product you paid for.
We sincerely apologise if our communication fell short of your expectations during this process. It was never our intention to cause you inconvenience or make you feel unsupported. Our goal is always to provide a fair resolution for our customers.
Please contact our Customer Support Team at Info@pristinegadgetz.co.uk
, quoting your order number, so we can proceed with arranging a replacement or discuss the best way forward.
Your feedback is very important to us, and we are committed to improving both our communication and our service.
Kind regards,
John
Pristine Gadgetz | Customer Support
Vastaus yritykseltä Pristine Gadgetz
Dear Luke,
Thank you for your kind feedback! We’re glad to know you’re happy with our customer service, and we truly appreciate your support.
Kind regards,
John
Pristine Gadgetz | Customer Support
Terrible returns experience.
Ordered some Airpods marketed as ANC but the ANC didn't work.
Says on their website in the returns policy free shipping for returns but I had to pay £4.
3 days after they received the return I had heard nothing back so I chased it up asking for my refund.
Then they asked if they can send me new ones instead of the refund. This was after I had asked for the refund 3 times, including a note in the package.
Why should it be up to the customer to chase up for their refund?
Finally, they reluctantly gave me a PARTIAL refund and claimed that the system has charged me a fee for the return.
Spend your money with a reputable business, not these scammers.
17. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Beynombre,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration it has caused.
To clarify, our products are refurbished items, and while they undergo thorough testing before being dispatched, we understand that sometimes issues may occur. Regarding returns, our policy does outline that return shipping costs are typically the customer’s responsibility unless the item is faulty. However, we apologise for any inconvenience this may have caused you.
We also regret any delay in processing your refund and the misunderstanding that occurred when we offered you a replacement instead. Our intention is always to resolve matters in the way that works best for our customers, and we can see that in this case, we fell short of your expectations.
Please rest assured that we do not aim to cause any inconvenience, and we are committed to improving our communication and processes. If you still have any outstanding concerns, we encourage you to reach out to our Customer Support Team at Info@pristinegadgetz.co.uk
, and we’ll do our very best to assist you further.
Kind regards,
John
Pristine Gadgetz | Customer Support
WARNING!!!!! Avoid at all costs
WARNING!!!!!! Do not buy from this company!!! The goods are counterfeit, they have false apple warrranties, I was told to return the goods and they would fully refund me plus the postage immediately after I threatened them with trade and standards! I returned the goods and still waiting on my refund, they keep saying they are sorting refund and promising to contact me but no contact or resolution has been made!!!
Absolute liars and conmen!!! Please don’t fall for their lies and false promises!!!!!! AVOID AT ALL COSTS!!!! Trade and standards are investigating!!! And before you reply Pristine gadgetz with sad excuses ……..people read the other reviews, we are all saying the same about you and your joke of a company!!!!! You are a scammer, a conman and a crook!!!! You advertise Apple AirPods refurbished!!! What you get is counterfeit Apple AirPods, in an apple box, with Apple serial numbers and Apple warranty that doesn’t exist!!! I took them to Apple and they confirmed they were counterfeit and even wrote me a letter urging me to take further action against you and were willing to back me all the way!!! PLEASE people….. read all the bad reviews, they all say same about this so called company!!! We all can’t be wrong!!!! And if they ask you to return the goods for a refund don’t believe them……. You will loose the product and your money……. I urge you to contact trade and standards and get tis company closed down so they can’t con anyone else!!!!!!
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear David,
Thank you for sharing your feedback. We are very sorry to hear about your disappointment and would like to provide some clarification.
At Pristine Gadgetz, the products we sell are refurbished items. This means they are not brand-new Apple products but have been professionally restored for resale. During refurbishment, many parts are often replaced with high-grade, non-Apple components to ensure the earphones are fully functional and reliable. While they are not covered by Apple’s warranty, they are still quality-checked by our team before being dispatched to customers.
We fully understand that this may not have been clear to you at the time of purchase, and we want to make sure your concerns are resolved. Please contact our Customer Support Team at Info@pristinegadgetz.co.uk
or WhatsApp us directly so we can assist you with your refund and provide you with a resolution as quickly as possible.
Your satisfaction is important to us, and we want to ensure that you feel supported.
Kind regards,
John
Pristine Gadgetz | Customer Support
Bought 2 pairs AirPods absolutely fine…
Bought 2 pairs AirPods absolutely fine no problems work as they should thank you
3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Jason,
Thank you so much for your feedback! We're really pleased to hear both pairs of AirPods are working perfectly for you. Your support means a lot to us, and we’re always here if you need anything in the future.
Best regards,
John
Pristine Gadgetz | Customer Support
Great company
Great company. Seriousness, quality products and speed in their deliveries. All good, without a doubt with me they have a regular customer.
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Luis,
Thank you very much for your kind words and positive feedback. We are delighted to hear that you are happy with our products and service. Your satisfaction is our top priority, and we look forward to serving you again soon.
Best regards,
John
Pristine Gadgetz | Customer Support
Thought the product may not turn out as…
Thought the product may not turn out as good as you may hope-it is still going to turn out satisfactory-additionally it doesn’t even matter as they have amazing customer service that are reliable and quick. Would recommend if your planning on buying!
29. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Mohammad,
Thank you for sharing your honest feedback. We’re pleased to know that the product met your expectations and that our customer service made a positive difference. Your recommendation means a lot to us, and we’re always here to assist you whenever you need.
Best regards,
John
Pristine Gadgetz | Customer Support
Perfect customer service. 5* all round
I made an accidental order. Even though it was a few hours later that I called them, they were very easy to get through to and were extremely understanding and kind. They refunded me straight away. I couldn’t have asked for more. Thanks Pristine Gadgetz. ☺️
2. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Fiona,
Thank you for your kind words. We’re glad we could assist you quickly and make the process smooth. Customer satisfaction is very important to us, and we’re always here to help whenever you need. We appreciate your support!
Best regards,
John
Pristine Gadgetz | Customer Support
ordered airpod pros a few months ago
ordered airpod pros a few months ago, they did however stop working about two months in, i didn’t think there was a point in speaking to customer support, but i thought why not, scott was so helpful, he offered for me to send the product back in, and he would either offer me a return or a replacement, i was so surprised as 99% of companies don’t take returns after 30 days, thank you scott, exceptional customer service.
28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Customer,
Thank you for taking the time to share your experience. We’re sorry to hear about the issue with your AirPods Pro, but glad Scott was able to assist you promptly and provide a suitable solution. We pride ourselves on delivering exceptional customer service, and your feedback truly motivates us to keep doing our best.
Thank you for choosing us.
Best regards,
John
Pristine Gadgetz | Customer Support
Vastaus yritykseltä Pristine Gadgetz
Dear Zbigniew,
Thank you for your feedback. We’re glad you’re happy with our service and look forward to assisting you again soon.
Best regards,
John
Pristine Gadgetz | Customer Support
DO NOT BUY from them
DO NOT BUY from them! I purchased a what it was meant to be Apple AirPods 4gen (refurbished) and what I received was brand new counterfeit Apple AirPods 4gen and the worse part they don’t work well, they don’t pair easily and Siri doesn’t work, I contacted them asking for a refund they agreed and I sent them back (tracked/sign for) they said “I’ve send the info to the payment department” but I never received the payment and they stopped responding, I have now raised a dispute with my card (Revolut) and hopefully I will get my money back, but be aware, most of this 5* reviews here are fake, they DO NOT sell REAL refurbished Apple AirPods and the ones they send did not work properly.
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Marcelo,
Thank you for your feedback. We would like to clarify that our refurbished AirPods have most of their components replaced with high-quality non-Apple parts, which is why their price is significantly lower than brand-new Apple AirPods. This is clearly stated in our product descriptions.
If you are experiencing any issues with your order, please contact our support team directly via email or WhatsApp with your order number. We are committed to resolving your concerns promptly through either a replacement or a full refund.
Regarding the 5-star reviews, please be assured these come from genuine customers who have purchased our products and are satisfied with their experience.
We hope to assist you soon and resolve this matter to your satisfaction.
Best regards,
John
Pristine Gadgetz | Customer Support
Not real AirPods bought a refurbished…
Not real AirPods bought a refurbished set for £80 and was going to send then back but cannot be doing with the inconvenience!
Probably end up lost aswell as they said do not send back tracked! Hmmm!
No noise cancellation and they make an awful sound (ding) when you open and close them not an apple product could have got the same ones for £20! Do not buy!
11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Adam,
Thank you for sharing your concerns. Please note that our refurbished AirPods are made using high-quality replacement parts, which is why the price is much lower than new Apple products. We understand your frustration regarding the product experience and return process.
If you would like assistance, please contact our support team via email or WhatsApp with your order number, and we will do our best to help you with a replacement or refund. We aim to make the return process as smooth and secure as possible.
Thank you for your feedback, and we hope to resolve this matter to your satisfaction.
Best regards,
John
Pristine Gadgetz | Customer Support
They are not real Apple AirPods
They are not real Apple AirPods, they said refurbished but I highly doubt it, I have inspected everything not one single thing in these are not authentic or even Apple related, the case light does not match, the serial numbers are all the same even on the AirPods, which is not right, there is no hard where in the actually lid of the case, all speakers and microphone are not real they are just there for looks and are not even lined properly, I will admit the sound isn’t bad at all but i would say they are more of a £30 earphones, if you are not bothered of authenticity then I will say go for it but if you are expecting real AirPods with all functions this isn’t it
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Dave,
Thank you for your feedback. Please understand that these AirPods were previously damaged and go through a careful refurbishment process where most parts are replaced with high-quality non-Apple components to ensure full functionality. This is why the price is significantly lower compared to brand-new Apple AirPods.
Kindly provide your order details to our customer support team via email or WhatsApp, and we will assist you promptly to resolve any issues you are experiencing.
Best regards,
John
Pristine Gadgetz | Customer Support
Good service
Very good service and fast shipping time. Item as described and very happy
9. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Lucas,
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with our service and shipping speed. We appreciate your support and look forward to serving you again.
Best regards,
John
Pristine Gadgetz | Customer Support
One of the worse ear buds
One of the worse ear buds, no noise cancellation and battery life is not good
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Asim,
Thank you for your feedback. We’re sorry to hear that the earphones did not meet your expectations regarding noise cancellation and battery life. Please feel free to contact our support team with your order details so we can assist you further, whether that’s through troubleshooting, a replacement, or a refund.
We’re here to help and want to ensure you’re satisfied with your purchase.
Best regards,
John
Pristine Gadgetz | Customer Support
Pristine condition
After ordering and returning others online these were legit no problems whatsoever!
Very pleased with my new AirPods Pro
Will purchase again if needed !
6. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Isaac,
Thank you for your wonderful feedback! We’re thrilled to hear you’re very pleased with your AirPods Pro. We look forward to serving you again whenever you need.
Best regards,
John
Pristine Gadgetz | Customer Support
“refurbished” AirPod pro
Bought these earbuds. Sound is good, connect to the phone well. But they do not connect to an Apple Watch. Many functions that Apple AirPod pro should do, like spacial audio and ear tip test do not work. They cannot do a firmware update either.
Both pairs have the same serial number.
I am keeping them because the customer service has been excellent but due to the above mentioned facts, I do not consider them to be genuine refurbished Apple AirPod pros.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Anna,
Thank you for your detailed feedback. While these are not brand-new Apple AirPods, we do strive to ensure that key features like spatial audio, ear tip fit test, and firmware updates are functional on our refurbished models.
If you're experiencing any issues with these features, please don’t hesitate to reach out to our customer service team. We’ll be happy to assist you further and work toward a resolution.
Best regards,
John
Pristine Gadgetz | Customer Support
Went on here before I ordered saw…
Went on here before I ordered saw reviews and went yeahhhh then looked at the website and went nooooooo. I’ve asked for refund. They even do a warranty but if you’ve had previous ones you will know fake when u hear it.
13. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Pristine Gadgetz
Dear Alan,
Thank you for your feedback. We’re sorry to hear you had concerns after placing your order. Please note that our products are clearly listed as refurbished and built using high-quality replacement parts, which is also why they’re priced significantly lower than new Apple products.
If you’ve requested a refund, our team will process it accordingly. Should you have any questions or need further assistance, feel free to reach out to our customer service team via email or WhatsApp.
Best regards,
John
Pristine Gadgetz | Customer Support
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