Amazing customer service, replied within minutes always to each reply. Went above and beyond to google things for me like the screws needed when provided with my montiors’ model number even though the... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I can’t recommend Prism+ enough! We bought a TV from them and unfortunately, it stopped working after about 1.5 years. Since we were still under warranty, we reached out to their customer care team. H... Näytä lisää
Yritys on vastannut
We bought the Symphony Sound Bar on July 2023. The sound bar has always been connected to our TV via HDMI Arc and protected via a surge protector. Fast forwarding 2 years, the sound bar recentl... Näytä lisää
Yritys on vastannut
I have a couple of Prism+ TV's, they are great. Great picture and sound. One TV developed a screen problem after about 18 months, so I contacted Prism+ and they were on the ball straight away... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yhteystiedot
4,4
Erinomainen
47 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
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The TV was good but went faulty under…
The TV was good but went faulty under warranty, the support was horrific and insisted on video's which had to be done through their email before they would proceed as Amazon did not allow the iphone video format.
Then after their recognition and acceptance that the TV was faulty, they wanted the TV packed and photographed before arranging a courier, after which they would have their service dept. assess the fault and if accepted they would then arrange for a replacement. I explained that was totally unacceptable as this would likely take weeks or months and I would inform Amazon of this requirement.
They then immediately offered to provide a replacement immediately as a special one-time favour but would have to email a picture of myself (drivers license) as proof and an assurance to return the faulty TV? Which I reluctantly did only to have the replacement sent, it arrived with no warning or tracking but fortunately I was home to receive it.
I then immediately repacked the faulty TV in their box ensuring that the only the TV was exchanged and the new remote and cables were sent back untouched. I then informed them it was ready for its return.
They then informed me that I would have to wait all day as the courier could not give any time window and was unlikely to ring or text.
They also insisted that I print out the return label and take pic's showing it was ready and also requiring that I take pictures of the courier as well. The courier showed up with no warning.
The courier refused to be photographed and left us both very embarrassed, I then took pics of the courier truck and number plate before I realized not only how inappropriate all these requests were.
I thought it prudent to warn everyone who wishes to purchase PRISM TVs that this is the support behavior and their procedures. I will never deal with them again and wish all their buyers the best of luck.
24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Mate,
Thank you for your feedback, and we’re sorry to hear that your experience left you feeling this way.
To provide some context, once your TV fault was confirmed, we arranged an advance replacement so you would not be left without a working unit. This was done outside of our standard process, where items are typically returned and assessed before a replacement is approved. Our intention was to resolve your case as quickly and conveniently as possible.
Because the replacement was issued prior to inspection, a simple ID verification and acknowledgement were requested as a safeguard for the unreturned unit. We understand this may have felt uncomfortable, and we acknowledge that this could have been communicated more clearly upfront.
We’re pleased that your replacement unit was delivered promptly and that the faulty unit has since been successfully collected, resolving the matter efficiently.
With regard to courier arrangements, we’d like to clarify that collections are handled by a third-party courier provider, and while we coordinate the booking, we do not control their scheduling or ability to provide specific time windows. That said, your feedback has been noted and will be shared with our logistics partners as part of our ongoing improvements.
We would also like to reassure you and others reading this that our team is trained to handle personal information in line with data privacy requirements, and any ID provided is used strictly for verification, handled securely, and not retained longer than necessary.
While we aimed to go above and beyond to expedite your resolution, we regret that the experience did not meet your expectations, and we appreciate you taking the time to share your feedback.
Kind regards,
Prism+ Australia
Prism+ replaced the TV with a new one.
The TV stopped working and Prism+ replaced it with a new one.
Can't ask for more than that!
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Randall,
Thank you for your review!
We’re glad we could get that sorted for you and provide a replacement promptly. That’s exactly the kind of support we aim to deliver.
Cheers!
Prism+ Australia
Amazing customer service
Amazing customer service, replied within minutes always to each reply. Went above and beyond to google things for me like the screws needed when provided with my montiors’ model number even though the monitor wasn’t a PRISM+ brand. Chris and Noel provided all the info I needed to order lost parts. 10/10 Would go through their customer service again.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Sarah,
Thank you so much for your wonderful review!
We’re really glad to hear that you had a great experience with our team. Chris and Noel will be especially pleased to know their efforts made a difference, going the extra mile to help you find the right parts, even for a non-PRISM+ monitor, is exactly the level of support we strive to provide.
It means a lot to us that you took the time to share this, and we truly appreciate your support. If you ever need assistance again, we’ll be more than happy to help.
Cheers!
Prism+ Australia
Best customer service!!!!
I can’t recommend Prism+ enough! We bought a TV from them and unfortunately, it stopped working after about 1.5 years. Since we were still under warranty, we reached out to their customer care team. Honestly, it was some of the best service we’ve ever received. They responded so quickly and resolved our issue without any hassle. Truly top-tier support—thank you for taking care of us!
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Nabila,
Thank you so much for your kind words and for sharing your experience with us! We’re really glad we could assist and get everything sorted for you smoothly.
Cheers!
PRISM+ Australia
A great experience with PRISM+
I received absolutely outstanding service from PRISM+. From start to finish, the team was responsive, professional, and incredibly easy to deal with.
Communication was clear and consistent throughout my experience, and everything was handled smoothly and efficiently. It really stood out how much they valued me as a customer and how they take pride in their product delivering a great experience.
It’s not often you come across a company that gets everything right, but PRISM+ definitely does. I’ll 100% be continuing to do business with them and highly recommend them to anyone looking for quality products backed by excellent service.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Aaron,
Thank you so much for the amazing review and for taking the time to share your experience with us, we truly appreciate it. It’s great to hear that everything from communication to resolution was smooth and met your expectations.
We’re really glad we could provide a service that made you feel valued, as that’s exactly what we aim for with every customer. Your support and recommendation mean a lot to us.
We look forward to serving you again in the future!
Cheers!
PRISM+ Australia
inconvenient warranty process…
The monitor I purchased (PG400U PRO) failed within a very short period. It powers on but has no display or backlight, and I completed isolation testing which confirms a hardware fault. While support agreed to replace the unit, the process they require is slow and inconvenient. I need to return the faulty monitor first, wait for inspection, and only then receive a replacement.
This also requires me to be home twice during business hours, once for collection and again for delivery, which is not practical. I no longer have the original packaging, and no solution was offered for safe return. Under Australian Consumer Law, a failure this early should be treated as a major fault, and the resolution should not cause inconvenience. The process feels rigid and not customer-focused.
I would not recommend this organisation due to the lack of flexibility and the burden placed on the customer to resolve a clear fault. The product failed early, and the support experience did not meet expectations.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Hi Ashton,
Thank you for sharing your feedback, we’re genuinely sorry to hear about your experience and understand how inconvenient this situation has been for you.
We’d like to reassure you that our intention has always been to support you as smoothly as possible. We did provide several options to assist, including arranging a courier collection directly from your home to minimise the effort on your end. Throughout the process, we’ve also aimed to keep communication clear and transparent, in line with consumer guidelines, so you’re informed at every step.
To ensure fairness and accuracy, a physical inspection is required before we can proceed with a replacement or refund. While we understand this may feel inconvenient, this step allows our technicians to properly assess the unit and confirm the issue before taking the next action.
Regarding packaging, while we’re unable to physically pack the unit on your behalf, we’re always happy to provide guidance on how to safely prepare the monitor for return to avoid any damage in transit.
We also made several attempts to reach out via email to assist further, and we’re more than happy to continue supporting you once we hear back. Our goal is to resolve this for you as efficiently as possible while ensuring the process remains fair and consistent for all customers.
We appreciate your patience and hope to work with you towards a resolution.
Kind regards,
Prism+ Australia
The customer service was excellent
The customer service was excellent. I was pleasantly surprised that they approved my warranty replacement even though the issue with my monitor was difficult to reproduce during testing. The problem occurred randomly and could not be easily replicated.
Despite this, their team listened carefully to my explanation and reviewed the video I recorded when the issue happened at my home. Even though their technicians could not reproduce the problem during assessment, they still understood the situation and provided a replacement unit.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Hi Thant,
Thank you so much for your kind words and for taking the time to share your experience with us, we really appreciate it.
We understand how frustrating intermittent issues can be, especially when they’re difficult to reproduce, so we’re glad we could review your case thoroughly and provide a resolution that gave you peace of mind. It means a lot to know that you felt heard and supported throughout the process.
Thanks again for your trust and support. We’re always here if you need us.
Cheers!
PRISM+ Australia
Great monitors (I have 3)
Great monitors (I have 3). They have also been fantastic with the returns under warantee - excellent communication and easy return process
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Hi Greg,
Thank you so much for your support, and wow, three monitors! We really appreciate your trust in us.
It’s great to hear that you’re happy not only with the products but also with your warranty experience. We aim to keep things simple, clear, and hassle-free, so your feedback matters to the team.
Thanks again for choosing PRISM+. We’re here anytime you need us!
Cheers!
PRISM+ Australia
I recently purchased a TV from Prism+…
I recently purchased a TV from Prism+ Australia. It was a great price. Navigating through the website and making the purchase was effortless. But I did make an error, not once but twice. I entered my email incorrectly. I immediately sent an email to customer support where I had a reply from Noel. Even though I made this error he was more than happy to help me fix the issue and was so polite and kind regarding the situation, he corrected the issue for me and had the email changed, but I I didn’t realise is silly me still put another incorrect email, just one letter out. Being the next day I was now dealing with Erika who was equally as pleasant and helpful. My email is now correct thank goodness.
Not once was I made to feel I was a burden, both support personnel, Noel & Erika were kind, friendly and very supportive and understanding of my issue and helped me correct it. I am more than happy to give them 5 stars for their customer support
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Hi there,
Thank you so much for your amazing 5-star review — it truly means a lot to us!
We’re so glad Noel and Erika were able to assist you promptly and make the process smooth (even with the tricky email typo 😉). Mistakes happen, and we’re always happy to help get things sorted without any stress.
Your kind words about their patience and support will definitely be shared with them, they’ll be thrilled to hear this.
Thanks again for choosing PRISM+ Australia and for taking the time to share your experience!
Cheers!
PRISM+ Australia
The tech support team was very helpful…
The tech support team was very helpful and keeping myself updated throughout the process while we came to a resolution. The timely response from the tech support team can be commended on a excellent job. Very positive experience.
14. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Hi Brian,
Thank you so much for the 5-star review and your kind words!
We’re really glad to hear our tech support team kept you well informed and supported throughout the process. Clear communication and timely responses are very important to us, so it’s wonderful to know you had such a positive experience.
We truly appreciate your feedback and support, it means a lot to our team 😊
Cheers!
PRISM+ Australia
great TV's, great company
I have a couple of Prism+ TV's, they are great.
Great picture and sound.
One TV developed a screen problem after about 18 months, so I contacted Prism+ and they were on the ball straight away.
I was quickly supplied with a replacement TV once I packed up and returned the faulty one with the courier organized by Prism+.
The whole process was smooth and hassle free with great communication along the way from the Prism+ team.
I would highly recommend Prism+, product and customer service are great.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Hi Dean,
Thank you so much for the wonderful 5-star review! We truly appreciate you taking the time to share your experience.
We’re so pleased to hear you’re enjoying your TVs and that our team was able to support you quickly and smoothly when you needed us. Providing both quality products and reliable after-sales service is very important to us, so your feedback means a lot.
Thank you again for your recommendation of PRISM+ products! 😊
Cheers!
PRISM+ Australia
Customer service
Erika in customer service was very helpful and made it super easy to process a refund even though the reason for my refund had nothing to do with Prismplus and was all my error. She was still very reasonable and did the best job thank you and appreciate it so much!
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Manahi,
Thank you so much for the 5-star review! We really appreciate you taking the time to share your experience. Erika will be delighted to hear your kind words , we’re glad she could make the process easy for you.
Thanks again for your support of the PRISM+ Australia team 😊
Cheers!
PRISM+ Australia
Fantastic customer service
Prism has fantastic customer service, with quick response times and great support for any concerns I had. They also kept me well updated, truly going above and beyond. I couldn’t recommend them more.
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Mayah,
Thank you for the lovely feedback! We’re thrilled to hear you had a great experience with our customer service and that our updates and support made a difference. Your recommendation truly means a lot to the PRISM+ Australia team 😊
Cheers!
PRISM+ Australia
Excellent customer service for faulty product
My Rhythm soundbar's subwoofer suddenly stopped working. I reached out to the Prism+ Customer support and they immediately responded and provided me guidance and constantly communicated with me and helped me to return the full product, checked it and provided a replacement unit without any issues really fast. They did a great job following up with me via emails constantly providing me updates which is brilliant. Their customer service is spot on! Thank you PRism+ for your great customer service!
12. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Prakash,
Thank you so much for your detailed and kind review! We’re really glad our team could assist you quickly and keep you well informed throughout the replacement process. It’s great to hear everything was resolved smoothly. We truly appreciate your support and kind words, thank you for choosing PRISM+ Australia 😊
Cheers!
PRISM+ Australia
Great product with timely and friendly…
Great product with timely and friendly support. Rare these days.
Highly recommend 🏆
10. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Matthew,
Thank you so much for the 5 stars! We’re glad you’re enjoying PRISM+ and our support team. Your recommendation means the world to us :)
Cheers!
PRISM+ Australia
Great Quality, Great Prices.
I had been on the hunt for a 49 inch monitor for what seemed ages. I came across the Prism store whilst scrolling through Facebook. To get a 49inch monitor for under a grand is a steal! The set up is great. Basically just plug in and it’s ready to use. I’m using mine just for work purposes so can’t really comment from a gamers perspective but from a productivity perspective I now have three screens in one which is a win for me’
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Hey Sam,
Thanks a ton for the 5 stars and for sharing your experience, we’re so glad you found us! It means a lot to hear that the 49" monitor has been a win for your work setup. Three screens in one is no joke when it comes to productivity, and we love that it’s made your day-to-day smoother.
Also, love that you spotted us on Facebook, sometimes the best finds happen when you’re not even looking! If you ever decide to test it out for gaming, we’d be curious to hear how it holds up.
Thanks again for choosing PRISM+. We’re lucky to have you in the community.
Cheers!
PRISM+ Australia
Great warranty-3 years
I had a warranty issue on a 20 month old 55" Q series and the bottom line was the 3 year warranty saved me- that's a great warranty. I took the opportunity to upsize my TV to a 65" because I believe the Prism plus to be a fantastic TV.
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Thanks so much, Rodney! We're thrilled the 3-year warranty came through for you and even happier to hear you've upsized to a 65" what a great choice! We truly appreciate your trust in PRISM+ Australia. Enjoy your new setup! 🙌
Cheers!
Prism+ Australia
Arc Titan Pro + Additional arm
Monitor arms are fantastic, holds up a 40" and an additional 32" very well. Sturdy and not prone to adjusting when there is some movement on desk. Shipping was relatively fine, items arrived in pretty good nick. Couldn't be happier, thanks Prism+
5. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Ed,
Thanks so much for the awesome review! We're thrilled to hear the Arc Titan Pro + Additional Arm is holding strong and giving you a solid setup, even with that impressive 40" + 32" combo! Appreciate your support and glad everything arrived in great shape.
Enjoy your workspace upgrade! 💪🖥️
Cheers!
Prism+ Australia
My 3rd TV from Prism+ in just over a…
My 3rd TV from Prism+ in just over a year…excellent company, great customer service and quality products for the price range.
If your looking for a budget TV but still want a good experience, look no further
4. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Hi Luke,
Thank you so much for your kind words and continued support, it truly means the world to us! We’re thrilled to hear that your experience with PRISM+ has been consistently positive across all three TVs. It’s customers like you who inspire us to keep delivering great value and service.
We’re so glad you’re enjoying your setup, and we’re always here if you need anything down the track.
Cheers!
PRISM+ Australia
Great customer support team
The Prism customer service is one of the best in the market. Continues follow up and showing compassion.
Satisfied with the service and the support.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä prismplus.com.au
Dear Alfred,
Thank you so much for your kind words and generous review! We're truly grateful for your support and thrilled to hear that our team's follow-up and care made a difference.
Compassion and consistency are at the heart of what we do, and it means the world to know it’s felt on your end. We’re always here if you need anything, thank you again for choosing PRISM+ Australia!
Cheers!
Prism+ Australia
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