Principality Building Society Arvostelua 248

worst possible banking experience of my life. deposited money each month, never been able to access it. spoke to CS, sent a reset code in the post, security answers were changed over and over online and yet not one correct answer was ever accepted. ring to highlight my issues with the account and the lady simply said we'll close the account for you then. zero customer service skills and a building society that clearly doesn't care the they haven't got a clue how to manage anyone's money.

All the staff are most efficient, special thanks to Haley and Holly for outstanding customer service, Having dealt with Building Societies for over 50 Years, Prinipality is without doubt the Market Leader for customer service and both Hayley and Holly are a credit to Principality.I will always invest with them and can highly recommend the company to all and sundry

I have been taking advantage of the interest rates on the regular savings accounts for a few years now.
All on line, never needed to contact anyone.
I made a mistake yesterday with a reference number yesterday. Money returned the same day and no doubt I will receive a letter soon explaining why.
Interesting to note that there's only one "person", Julie, replying to Trustpilot reviews. If it's the same Julie that's the manager of the Bridgend office then no wonder she's difficult to deal with.
I'm very surprised at all the negative reviews.
I agree that a banking app would be an improvement.

An excellent interest rate for the six-month regular saver account and a very prompt and helpful response when I inquired what would happen at maturity. It was easier to speak with someone to give maturity instruction than online. On maturity, my nominated account was credited quicker than expected, and when I inquired about receiving a statement, I was advised that a response would be received within two days. However, an email response provided the document within a few hours of my request.

Wouldn’t allow me to access my child’s savings account to give maturity instructions. Apparently I failed security as I did not know the precise balance - how would I when it’s a postal account and I don’t live anywhere near a branch?

Every time I ring PBS with regards to my mortgage I’ve always found the staff friendly , helpful and efficient They all seem to know their products as well and explain any aspect you are unsure of
10 out of 10 from me Excellent customer service

I saved £200 each month for 6 months. That is total £1200 and expecting to receive the return based on 7.36% interest.
But only received £18... thats it.
The information on their website is incomplete, vague and misleading.

I compare the details with FirstDirect, and FirstDirect correctly displayed the return that one can get after saving their money for a regular period.

Avoid Principality!!!!

I’ve really enjoyed using Principality’s savings products, especially their 6-month regular savers. As someone new to saving, I’ve found their approach very beginner-friendly, clear terms, helpful guidance, and a genuine sense that they want to support people starting their savings journey.

Once a standing order is set up, the process runs smoothly and doesn’t really require my input, which makes it easy to stay consistent. Their regular saver has been a great way to build the habit, and I appreciate how accessible their products are.

The only small challenge I’ve found is with account referencing: instead of direct account numbers, you use reference codes to identify your accounts. If you’ve opened more than one, it can get a bit confusing to keep track.

Overall, I feel they’re aligned with savers like me, thoughtful, supportive, and easy to engage with. Just a little more clarity on account identification would make the experience even smoother.

No mobile app for easy access to my account

Never thought i would leave a review for a mortgage company. Spoke to Gemma today who took the time to help me through some difficulties i was having. She went above and beyond showing a level of compassion, patience and understanding i have not experienced speaking to a stranger on the phone. Shes a credit to principality and wanted to just say thank you, so thank you very much for your time today Gemma.

I've had my mortgage with Principality for over 4 years. Spoke with Vikki today, I needed a proof of mortgage for my property (I had lost my last statement). She suggested a transaction history and redemption statement, and then emailed it to me whilst on the phone and waited for me to confirm that I'd received it. All staff are incredibly helpful whenever I've called.

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I've always found Principality staff extremely helpful. I phone them once a month when I can't remember which savings account to pay into and they explain it patiently again, every time. Their savings account interest rates are the best I've seen anywhere.

I have had an horrendous experience with the Bridgend branch. the branch manager Julie,has a serious attitude problem, is extremely rude and patronising.
I sold my home and bought a renovation project of a chapel.Julie the branch manager did NOT believe me. My solicitor transferred a large amount of funds from my sale into my account with Bridgend principality,to be used for the renovation of the chapel. I called in On Sat 30th Sept to put notice for £20.000 cash and it was fine.I called in On momday 2nd Sept,and had a bad experience with Julie she did not want to give me my money,I called in with my daughter on the tues 3rd Sept,and we had a heated conversation as she would not release my funds, she was very obnoxious and rude, and told me to close my account and she would give me a cheque.On Wed !morning I called in again , still no money. I closed my account. I am inthe process of filing an official complaint against Julie , and seeking compensation.My daughter witnessed the whole fiasco and is making a statement. AVOID BRIDGEND PRINCIPALIITY. I am hoping that there is a camera that filmed this . She will be in trouble. Do not trust this person,she has a hidden agenda.

I had a query re: transferring my ISA to another product within Principality
The 'phone was answered very quickly and LIsa was so helpful and friendly and resolved my query quickly.
I've always found that Principalty give consistent and excellent customer service

What a joke first I get cut off 4 times then once I do get in contact I get told I need to call off of my phone which is at home and I explain I’m calling from my buissness phone then the man on the phone starts telling me that I can’t be the person that is named in the account cause I sound too young ?? What a joke of a company may as well be running a circus

Only one thing needs to change for me; Security. They need to move away from text login access as this is totally vulnerable to sim swap fraud. They need either a biometric app and or authenticator with biometrics like ms or Google or something similar that isn't vulnerable to sim swap.

Savings review: Whole process of account set up and maturity is slick and smooth with auto product renewal being an outstanding option. Funds don't go missing for a day or two like some other societies. Even weekend maturities have been faultless. Rates have been market leading with quite a few options too. Hope this continues.

Today I had a cold call from a company called Ronin International. They said they were acting on behalf of the PBS. They wanted to ask me questions for a survey and some of the questions would be of a personal nature. I am disappointed that the PBS would ask this company to undertake cold calling of their members.

Call Handlers are lovely, but this Society is all about paying ever higher salaries to the Directors...certainly not for providing service to customers. They lower interest rate paid and interpret their "rules" in biased way for their own interests, not members. Best to seek alternatives.

Up to this year I had been a PBS customer for some 40 years. Staff in branches have always been good but I moved a significant ISA amount this year due to a poor interest rate in comparison to competitors e.g. 2.9% to over 4 on my new product. I did however open a 1 year fixed rate ISA and tried to pay further funds into it this week to receive a terse email from the savings team saying they were returning the additional monies as the product was now closed. I checked when opening the account if I could pay further monies in during the course of the tax year and was told I could. Incompetence and poor customer service in this instance - won't be looking to invest with them any longer. Really disappointed in what was once a good company to deal with.