Excellent Customer Service
Absolutely excellent customer service, cannot recommend enough!
So I purchased a PricetonTec Shockwave, sector 7 dive torch many years ago. Great product. However, over years of use the rubber protective sleeve must worked itself loose and while recently diving I lost it.
Contacted PrincetonTec and they sent out a replacement immediately and free of charge.
Once I received the new part, as I was fitting it, I noticed the torch on/off switch had a hairline crack, probably due to fatigue caused by very cold UK sea temperatures. Obviously I couldn’t risk diving with the torch in this condition so contacted them once again and to my amazement they sent out replacement parts free of charge once again! All of this was in a space of fortnight.
The Torch is now back to perfect working order and one very happy customer.
When they say lifetime warranty, they mean it!
Excellent company, excellent customer experience and now they have a customer for life.
Many thanks,
Scott Mc
18. helmikuuta 2025
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