Primstay are amazing. They’ve managed my holiday let for years. Always efficient and responsive. Cindy & Abbie & Graham are awesome. And the whole team look after the guests and myself when any issues... Näytä lisää
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The place is maintained well, clean and looked after. The staff have been helpful dealing with any issues. Carla was very helpful in the booking process.
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21 Vantage House was perfectly located for exploring Norwich city . the apartment was clean but not comfortable Mattresses soft and very lumpy, settees like padded park benches. Not enough equipment f... Näytä lisää
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Booked 3 nights in Lincoln,first night noise from ventilation system kept us awake.Relayed this the next morning but nothing done.Decided to sort out on the last evening after 2 out of 3 nights with n... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Prim Short Stays is a boutique hospitality company providing short-term accommodation solutions for families, couples and business professionals. Our fully furnished properties are carefully curated to suit various guests, located in prime locations with easy access to popular attractions. We pride ourselves on excellent customer service, from booking to the end of your stay, with our team on hand to answer any questions. We offer high-quality and affordable accommodation, making us a leading short-stay provider in the UK. Experience the comfort and convenience of Prim Short Stays - book with us today.
Yhteystiedot
149 - 155 Canal Street, NG1 7HR, Nottingham, Yhdistynyt kuningaskunta
- +44115 857 1771
- team@primshortstays.com
- primshortstays.com
3,9
Hyvä
84 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Nice place to stay
The place is maintained well, clean and looked after. The staff have been helpful dealing with any issues. Carla was very helpful in the booking process.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Mohsin, Thank you for your kind feedback. We are pleased to hear that you found the property clean, well-maintained, and a nice place to stay. It is also lovely to know that our team helped resolve any concerns during your stay. We will be sure to pass on your kind words to Carla, who will be delighted to hear she made the booking process easier for you. Thank you again for choosing Prim Short Stays, and we hope you continue to enjoy your stay.
Primstay are amazing
Primstay are amazing. They’ve managed my holiday let for years. Always efficient and responsive. Cindy & Abbie & Graham are awesome. And the whole team look after the guests and myself when any issues arise. The slack comms system works really well. Huge thanks to the whole team including Kerri, Lucy, Dan, Vebs, Jaypee, Hazel and Cuz. It’s a great family. ❤️🙏❤️🙏
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Dominic, Thank you for your fantastic feedback. We truly appreciate your continued trust in Prim Short Stays over the years. It means a lot to hear that you have found the team efficient, responsive, and supportive throughout. Your kind words about Cindy, Abbie, Graham, and the wider team will be greatly appreciated by everyone. We take pride in working closely with our property owners and guests, so it is lovely to hear that this has made a positive difference to your experience. Thank you once again for your ongoing support and for being part of the Prim Short Stays family. We look forward to continuing our work with you in the future.
Warning: Safety Hazards and Misleading "Luxury" Claims
My family and I recently booked "Hertford House" in Birmingham, managed by Prim Short Stays. We arrived to find a property that was not only filthy but, in our opinion, structurally and electrically unsafe.
Specific Issues:
Safety: The upstairs flooring felt dangerously thin/unstable, and there were broken light switches and lights that didn't work.
Hygiene: There was a foul, pervasive odour coming from the fridge/kitchen area and visible dirt on the floors.
Location vs. Marketing: Marketed as a "Luxury" stay, the reality was a poorly maintained property in an area where even our local transport provider expressed concern for our safety.
We vacated the property within 60 minutes of arrival as it was not fit for a family stay. Despite our immediate exit and the clear discrepancy between the marketing photos and reality, Prim Short Stays has refused a refund, claiming "insufficient evidence."
Be extremely cautious when booking with this company. They appear to prioritize collection of fees over guest safety and basic cleanliness standards. We have had to escalate this to Marriott Homes & Villas and our bank to recover our funds.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Hi Jen,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience and the concerns you’ve raised.
We take all guest feedback seriously, particularly where safety and cleanliness are mentioned. Following your initial contact, our team began liaising with the relevant parties to arrange for the property to be re-attended as a priority and to review the issues raised.
We understand that you chose to leave the property shortly after arrival, and we’re sorry that we were not able to address these concerns during your stay. That said, we are continuing to review the matter based on the details and images provided to ensure it is fully investigated.
We are committed to working with you and with Marriott as the booking partner to review this further and reach an appropriate resolution, and our team will continue to follow up on this directly.
Thank you again for bringing this to our attention, and we sincerely apologise for the inconvenience caused.
The apartment in Southwell was…
The apartment in Southwell was presented well and clean with everything we needed for our Stay.
The Host team communication was great and would recommend.
Thankd to Carla from the Prim team.
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Aldrin, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that the property was clean, well presented, and had everything you needed for your stay. It is also lovely to know that you found the communication from the host team helpful. We will be sure to pass your kind feedback to Carla. Thank you again for your recommendation and for choosing Prim Short Stays. We hope to welcome you back in the future.
Perfect House nice and tidy
Perfect House nice and tidy. Carla was friendly and helpful!
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Arisha, Thank you for your lovely feedback. We are so pleased you found the property nice and tidy, and that Carla was friendly and helpful during your stay. We appreciate your continued trust in Prim Short Stays and are always here should you need anything. We hope you continue to enjoy your time with us.
Very relaxing and comfortable stay.
Very relaxing and comfortable stay.
Apartment was beautifully decorated, warm and very welcoming on arrival. Very well designed and had everything we needed for an enjoyable stay. Balconies were well furnished and a lovely addition to the apartment. Thoroughly enjoyed our stay and would highly recommend.
7. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Clare, Thank you for your wonderful feedback. We are delighted to hear that you found the property relaxing, comfortable, and welcoming on arrival. It is great to know that the design, warmth, and well-furnished balconies all contributed to an enjoyable stay. We really appreciate your recommendation and kind words. We hope to welcome you back in the future at Prim Short Stays.
Beautiful decor and good location
Offered as an alternative to an original booking. Great property with good location. Decor was beautiful and property warm and clean. Checks fuss free.
24. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Eleanor, Thank you for your kind feedback. We are delighted to hear that you enjoyed the beautiful decor and found the property warm, clean, and in a good location. We are pleased that the alternative accommodation suited you well and that the checks were fuss-free. We hope to welcome you back in the future at Prim Short Stays.
Just excellent!
"Just excellent for our weekend stay and the Christmas markets.
A beautifully renovated apartment in the best central location! Very comfortable and handy for the pubs/restaurants all around. Great views over the river and the park from the balcony. Would highly recommend and will definitely be returning!!"
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Jane, Thank you for your fantastic feedback. We are delighted to hear that you had such an excellent weekend stay and enjoyed the Christmas markets. It is great to know you found the property beautifully renovated, comfortable, and perfectly located, with lovely views over the river and park. Your recommendation means a lot to us at Prim Short Stays, and we are pleased to hear you will definitely be returning. We look forward to welcoming you back in the future.
Easy to work with and good at getting…
Easy to work with and good at getting back to me when needed.
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Prime Getaways, Thank you for your wonderful feedback. We’re pleased to hear that you found our team easy to work with and responsive when needed. Clear communication and reliability are important to us at Prim Short Stays, and it’s great to know this was reflected in your experience. We look forward to continuing to work with you in the future.
Not Positive
I'm reviewing on here because Booking.com isn't giving me the option. It was honestly a negative experience straight from booking. I raised some issues via email after the stay, and while I will raise my hands up and say these issues should have been mentioned during the stay (because apparently everyone should have a perfect memory all of the time), What i really have an issue with is rather than recognising we had problems, they basically called me a liar by saying " well we checked this before hand and everything was fine' despite the provided pictures of a dirty bathroom. Its the complete lack of accountability that really peed me off. I would not recommend them to anyone, or use them again
29. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Harley, Thank you for your feedback, and we’re sorry to hear that your experience did not meet expectations. We appreciate your acknowledging that the concerns you raised after departure would have been easier for us to address during your stay, as we always aim to resolve issues as quickly as possible for our guests. We understand how frustrating it must have felt to feel unheard, and we apologise if our response came across that way. That was not our intention. Our team followed our usual procedure by checking the property both before and after your stay, which is why this was relayed in our communication, but we do recognise that your experience of the bathroom did not align with this. We take any cleanliness concerns seriously, and your comments have been passed on to ensure our standards are upheld. We hope there may be a chance to provide you with a much better experience in the future with Prim Short Stays.
Brilliant place to stay in a great…
Brilliant place to stay in a great location. Nice and clean
14. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Lee, Thank you for your feedback. We’re pleased to hear you enjoyed your stay with Prim Short Stays and found the property brilliant, clean, and well-located. It’s great to know it worked well for you. We hope to welcome you back in the future for another delightful stay.
Booked 3 nights in Lincoln,first night…
Booked 3 nights in Lincoln,first night noise from ventilation system kept us awake.Relayed this the next morning but nothing done.Decided to sort out on the last evening after 2 out of 3 nights with no sleep.After the trip they didn’t even reduce any fundsAvoid booking with these guys they take your money and deliver very poor service.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Lee, Thank you for your feedback. We regret to hear that your stay in Lincoln did not meet your expectations and that the noise from the ventilation system affected your rest. We understand how disruptive this must have been. We apologise for the inconvenience caused, especially as the issue wasn’t resolved until your final night. We always aim to provide a fair and responsive service, and your feedback will be taken on board as we continue to improve with Prim Short Stays. We hope to have the opportunity to offer you a better experience in the future.
Lovely accommodation
Lovely accommodation. Great location. Extremely helpful staff. Was called today by a member of the team to check that everything was okay. Definitely recommend.
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Jamie, Thank you for your lovely feedback. We’re delighted to hear you enjoyed the accommodation, found the location convenient, and felt well supported by our team. It’s wonderful to know that our follow-up call was helpful and that you would recommend us. We hope to welcome you back again in the future with Prim Short Stays.
The team at Prim run my short stay…
The team at Prim run my short stay properties very well looking after the property to the highest level and maximising revenues. They have also been very helpful also getting information together to switch onto business rates and keeping everything compliant which takes a lot off my schedule knowing they are looking after your investment and interests as a landlord.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Jolyon, Thank you for your wonderful feedback. We’re pleased to hear that you’re happy with how our team manages your short stay properties and that our support with compliance and business rates has made things easier for you. It’s our priority to ensure your properties are well looked after and performing at their best. We truly value your trust in Prim Short Stays and look forward to continuing to support you and your investment for years to come.
We've been working with Prim for a…
We've been working with Prim for a couple of years now and very happy with their support and service. Would highly recommend.
7. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Tsen, Thank you for your kind words and continued trust. We’re delighted to hear you’ve been happy with our support and service over the years. It’s always a pleasure working with you, and your recommendation means a great deal to us. From all of us at Prim Short Stays, thank you — we look forward to continuing our partnership for many more years to come.
Good stuff
The apartment was perfect for a short stay, there was 4 of us and there was enough space with 2 of us on the sofa bed. Also close to the night clubs which is why we was there
31. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Daniel T, Thank you for your kind feedback. We’re delighted to hear you found the property perfect for your short stay and that it provided enough space for your group. It’s great to know the location worked well for your visit and nights out. We appreciate you choosing Prim Short Stays and hope to welcome you back again soon for another enjoyable stay.
Excellent experience
Great location
Luxury fully equipped house
Very clean
Constant 24/7 communication with host
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Dim, Thank you for your wonderful feedback. We’re delighted to hear you had an excellent experience and enjoyed the great location, cleanliness, and well-equipped property. It’s lovely to know our 24/7 communication helped make your stay smooth and comfortable. We hope to welcome you back again soon with Prim Short Stays.
We stayed at 10 Morgan House and would…
We stayed at 10 Morgan House and would highly recommend this property. Contact with Prim Short Stay has been excellent. Clear instructions to check in and out. Also had message from them to check we were happy with everything at the house. The house is perfect family accommodation for a stay in the area. House was warm and had everything needed for a comfortable stay. Would highly recommend this property for a stay in this area. Regular bus service and trams. No need to drive into Nottingham if you want a break from driving. Thanks Prim Short Stay would definetely use them again when staying in the area.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Lynne, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed your stay at 10 Morgan House and found everything comfortable and convenient for your family. It’s great to know our communication and check-in process made things easy for you, and that the location worked well for exploring the area. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Nottingham with Prm Short Stays.
A first class serviced accommodation management company
We have been working with Prim Short Stays for almost 2 years now as they are the agents for 2 of our short term accommodation apartments near Nottingham. Overall I would have to say that we have found them to be very good. They are well set up to arrange bookings, undertake cleaning between Guests, deal with Guest queries and make the monthly payments to us. We ensured that the apartments were well set up before we engaged Prim however we have found that any maintenance issues that have arisen have been promptly flagged up to us and we have been given the opportunity each time to either undertake works with our own team or use Prim's maintenance team.
They have maintained good occupancy levels for us and their team overall have been very good and easy to communicate with. We would certainly use them again to manage any other serviced accommodation properties that we set up.
30. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Tim, Thank you for your wonderful feedback. We truly appreciate your continued trust over the past two years. It’s a pleasure to know that our communication, guest management, and maintenance processes have supported your properties effectively and helped maintain high occupancy levels. We’re delighted to have such a positive and collaborative relationship and look forward to continuing our partnership in managing your serviced accommodation portfolio. We greatly value your confidence in Prim Short Stays and look forward to many more successful years ahead.
21 Vantage House was perfectly located…but uncomfortable
21 Vantage House was perfectly located for exploring Norwich city . the apartment was clean but not comfortable Mattresses soft and very lumpy, settees like padded park benches. Not enough equipment for 4 guests eg 2 wine glasses. Building lobby and lift very dirty. Entrance pad had no hash key showing although part of the code to get in required it Parking was good.
3. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä primshortstays.com
Dear Jacqueline, Thank you for your feedback. We’re pleased to hear you found 21 Vantage House clean, well-located, and convenient for exploring Norwich, and that you were happy with the parking. We’re sorry to hear the property wasn’t as comfortable as expected. We’ve asked our team to inspect the mattresses and seating, ensure the kitchen is fully equipped for four guests, and raise the cleanliness of the lobby and lift with building management. We’ll also make sure the entrance code instructions are clearer for future guests. We value your feedback, as it helps us continue to improve. We hope to have another opportunity to provide you with an improved experience with Prim Short Stays.
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