I’ve used the wrap around service a few times.
If you’re a head teacher wondering whether you should get this company in to manage you after school provision make sure you read their, quite frankly, heartless terms and conditions and the strange booking rules that tie families in.

I write as a parent whose child was sent home from school poorly.
Asked for a refund - was told no due to “policy”
Luckily for me I was still in my 14 day statutory cooling off period…
I got my refund.

BUT I can’t abide a heartless rule like this.
When children are sent home from school poorly - No refund if you booked over 14 days ago.
I wonder what would happen if I brought a poorly child back at 3pm to access the service paid for….
A lot of parents will have to leave work early and lose money to pick up their sick child from school… while premier still take a full sessions payment. It should at least be a reduced cancellation charge.

I find it immoral that premier still take a full sessions payment after a teacher at the provisions location deemed it necessary to send a child home.

They also charge a booking fee on each individual booking (you have to book a block to avoid extra booking fees)

I was also made aware that they can’t cancel individual afterschool club sessions - if you want a session cancelling it’s the block or nothing so make sure you’re prepared for that.
I wonder if this company have any idea how family life is actually lived with the level of inflexibility.

When you click their terms and condition it defaults to the previous T&C’s too…
Slightly misleading - you have to click another tab to make the “current T&C’s appear.
I’ll finish this with saying the coaches and wrap around staff have always been great.
They work hard to ensure the kids have fun and I always felt confident leaving my daughter in their care.
Premier bosses - Consider the effect on individual families.

Really good service. Quick response to emails, working with the customer to suit needs. My child also really l enjoys the clubs.

My daughter uses this provision during school term time as well as holidays and she always enjoys the variety of activities that take place.
Bella also enjoys it because of the teachers that support her who she says are 'kind, funny and nice'.

Thank you for always giving Bella a great experience.

The staff are nice

Perfect place for the children ti do some activities during the holidays. Staff were very helpful and friendly

My daughter is a velcro child and never wants to leave us but she LOVES going to the Premier holiday clubs! The teachers in our club are so lovely, approachable and genuine.

My child uses the club at Peel Common and the staff who run it are super. Funny, kind and interactive with my child. Since attending she's learnt board games & puzzles, does playground fun, food play and dancing. I would recommend this club.

My kids regularly attend Premier sessions at their school. The staff are always super friendly and just a little bit older and more organised than other camps in the area. The kids come home tired out, with empty lunchboxes and are always happy to go back. Can’t ask for much more.

My kids enjoy it really much

First time using the facilities at Oakmere Primary School for the Easter holidays. It's a little further away from home then I would like however, from day one my son thoroughly enjoyed himself and the activities provided. He made a few new friends and even enjoyed the food. The staff were friendly and welcoming. My son has already asked to attend again during the summer.... Which he will 💯... A huge thanks to all staff involved.

It’s really fantastic that you can book the club the night before I had to use as an emergency as I had no childcare and it was very helpful The booking process was really easy. The only thing that I could mention is it does seem to be more tailored for boys the fact that they play a lot of football or ball games maybe need to tailor it a bit more for girls arts and crafts and maybe games like musical statues.

My child always looks forward to attending the holiday camps run by Premier. They’re consistently well organised, with clear and helpful communication ahead of each session.

The camps offer a great mix of activities to suit a wide range of interests, and the leaders are alway friendly, engaging, energetic, and fun.

Both my girls loved going to the sports club and look forward to returning!

My 8 year old daughter attends a few of these and absolutely loves them. Great fun. The team are fantastic with her too.

The girls really enjoy the holiday and after school club with a variety of activities to choose from and get involved in! They also love Shannon and the team which makes it easier for us as parents to know they are being well looked after and having fun!

The children liked all the activities

The crew is very helpful and the kids enjoy there time at the club

10/10 for activities and safety

We couldn’t be happier with Premier Education's before and after school provision at Pinhoe Primary. Our boys absolutely love going to breakfast club each day and after school club twice a week, which says everything.

The staff are genuinely caring, friendly and consistently encouraging, creating a warm and welcoming environment where our boys feel valued and supported.

There’s a great range of inclusive and engaging activities on offer. Our boys especially look forward to the weekly dance club - the end-of-term theatre performances are a real highlight for our whole family.

As parents, it gives us great peace of mind knowing they are somewhere safe, nurturing and positive. We’re so grateful for the dedication of the team and would highly recommend this provision to any family.